May 2021

Frequently asked questions about ExchangeDefender SMS Proxy.

ExchangeDefender SMS Proxy is our latest product release for 2021. It is a simple text forwarding service that can relay messages to other mobile phones, emails, Slack, and Microsoft Teams.

TXT Forwarding from ExchangeDefender enables you to share a number – with your team, your family, your entire department – so when all these sites and services need to send you something to your phone to confirm your identity, you don’t have to think about whose phone was used to enroll to the service.

Today, we want to share with you the most common questions to date that we are asked about SMS Proxy. Hopefully, it will answer any inquiries that you may have when considering to use our SMS forwarding service.

1 – How many SMS recipients can I forward the message to?

You can forward SMS to up to five (5) different mobile phone numbers.

2 – Can I have multiple numbers in the same account?

Yes, there is no limit to how many numbers you have for the same account. There is even a Display Name label for each so you can tell which person, team, or promotion it’s assigned to.

3 – Can staff reply to the copied text message from their phone?

No. Your virtual SMS number is similar to a group chat where everyone receives the message. The difference is that SMS Proxy is a one-way communication method, and recipients are unable to reply to the message.

4 – Can my number receive “shortcode” messages?

Yes. You’ll need to contact us via the support portal to have this feature enabled. (It is still in beta)

5 – How do I create a webhook for Microsoft Teams?

To create a Webhook url for Microsoft Teams, please follow the guidelines from Microsoft documentation.

6 – How do I create a webhook for Slack?

To create a Webhook url for Slack, please follow the guidelines outlined in Slack documentation.

7 – How do I terminate the service?

You can terminate the service of any number at any time by visiting our Support Portal . After logging in, please click: Service Manager > SMS Proxy > Manage (pick a number) > Terminate number.

Interested in using SMS Proxy for your business? Request a quote. (It’s super affordable.)

ExchangeDefender Service Checker enables our clients to quickly tell if there are any technical issues related to email delivery, mail flow, or their hosted Exchange mailbox.

ExchangeDefender services are increasingly managed by non-technical users and the process of escalating technical questions is unnecessary in our new self-service world. ExchangeDefender Service Checker is available to assist users pinpoint what the issue is and points users to the documentation on how to further troubleshoot or resolve it.

ExchangeDefender Domain (DNS) Records – We make sure your domain name is registered (clients sometimes forget to renew and only notice that their email isn’t working), that all the required DNS records for MX, SPF, and DKIM are properly configured.

ExchangeDefender Mail Flow – Checker attempts to deliver a sample message, checking that we can connect to your mail server, get the welcome banner, and start SMTP conversation.

ExchangeDefender Exchange Mailbox – Checker will verify your credentials and make sure your username and password are correct. From there, a sample Outlook instance will attempt to connect to the target Exchange environment and open the mailbox.

We’re hoping that these service check tools will help our partners and clients quickly diagnose a problem with their email. Truthfully, nearly half of our support requests are answered by pointing back to the documentation. Our ExchangeDefender Checker tool will help pinpoint the problem and point the user in the right direction to help fix the issue. As always, please stay tuned to that is managed by ExchangeDefender NOC and advises when there are service interruptions.