As noted nearly two months ago, ExchangeDefender is starting Automated ExchangeDefender Provisioning. In the long, long ago when everyone ran their own Exchange servers, ExchangeDefender offered XDSync to automate creation of ExchangeDefender users as soon as they were added to the Active Directory.
Fast forward to 2019: Few people still run their own Active Directory and most users are now on cloud-based email services that don’t use Active Directory. This puts a burden on our CIO/MSP/IT personnel that has to manage users manually – so we solved that problem with ExchangeDefender. Here is the user experience.
Automated Provisioning – User Experience
When ExchangeDefender detects a new email address from your domain sending outbound mail, it will automatically provision the account for you. This way nobody has to deal with the account management and maintenance, nor do they have to filter and audit the list as local accounts, distribution groups, etc do not send out external emails anyhow. If they do, from the licensing standpoint, it’s treated as a user. When we detect a new user, they get this email:
The email contains branding and contact information of an MSP if the client is managed by an MSP. Otherwise, only the domain administrator and ExchangeDefender basic contact info is provided.
At this point, the user is added and configured for ExchangeDefender services according to the domain defaults the IT department configured for this domain.
Clicking on the “Complete Enrollment” button takes the user to the website to setup basic settings. This part is actually VERY cool and something our clients have been begging for – something that shows the user how to actually use the product.
The enrollment wizard is only 2 steps long and gets the essential settings that 99% of users change.
Setup your password, tell us what to do with SPAM, tell us what time you want the email report (if enabled by CIO/MSP/IT) and that’s it – user is done. We’re also working on additional customization/templating of the welcome emails which should be launching later this year.