Hi, How Can We Help You Succeed?
Popular search:
Start Here: Service Support
User Guide
Access to all mail policies, SPAM quarantines, web file sharing, and archiving.
Domain Admin
Access to all policies, logs, configurations, and user management.
Service Provider
Top level of administrative control over ExchangeDefender.
DMARC
Authenticate senders and block impersonation attacks.
Outlook / Exchange
ExchangeDefender Exchange Setup User Guide.
M365 Setup
Configuring Microsoft365 with ExchangeDefender
Need Help Right Away? We're Here for You 24/7
Help That Fits Your Role
Focused answers and walkthroughs for every type of user.
Your hub for provisioning, managing, and supporting clients.
- Setting up new clients & domains
- Licensing & provisioning automation
- Branding & white labeling ExchangeDefender
- Reporting tools & analytics
- Integrations with PSA/RMM tools
- Troubleshooting common issues
Manage users, security settings, and system-wide configurations.
- Adding/removing users & groups
- Enabling email continuity (Inbox)
- Setting up encryption, archiving, and compliance policies
- Managing domain security settings
- Viewing audit logs & reports
- Whitelisting trusted senders
Need help using your services? Start here.
- How to log in & access your portal
- Using Inbox for email continuity
- Marking trusted senders & managing spam
- Reporting phishing or email abuse
- Retrieving archived emails
- Securely sending encrypted messages
Frequently
asked
questions
Users frequently need help navigating and customizing spam filtering—adding trusted senders, whitelists, bypass addresses, and releasing quarantined messages.
Since continuity is vital, many ask how to configure LiveArchive to access emails if primary mail servers go down.
On-demand secure email delivery is often a priority, especially for compliance—making email encryption setup a common query.
With widespread use of Outlook and M365, guides such as Autodiscover configuration, mobile sync (iOS/Android), and deployment are in high demand.
Technical users often need support for isolating delivery problems, configuring DNS, analyzing SMTP headers, and handling error codes.
Still Need Help Finding Something?
No worries! We’re here to help you get exactly what you need.