Industry News

ExchangeDefender discusses latest new releases for mid year 2021.

This summer has been hot for ExchangeDefender, like really hot. Yes, we do live in sunny Orlando, but we’re raving about our newest releases. We have been focusing on making processes easier for both our partners and our clients. “Keep it simple, stupid.”, has been our motto and we hope that our new releases are a reflection of that mantra. The uncertainty and added stress that the pandemic has caused, is what inspired us to look inside of our company, how we offer our services, and support.

We created a Desktop SPAM manager.

To be fair, we created a desktop application to manage your SPAM about ten years ago. We retired it, and decided that we needed to design a new and improved management system. The ExchangeDefender Desktop SPAM Manager is a multi-platform app that works well with Windows, Mac, and Linux. It is designed to provide users SPAM notifications. The manager lets you know when there is SPAM waiting, and allows users a secure way to access, read, reply, and forward messages. Interested in getting desktop notifications? Please open a ticket at https://support.exchangedefender.com, and we’ll send you a link!

We added Starter kits to our Marketing Collateral.

Did you know that we have a special section on our website for Marketing collateral? (www.exchangedefender.com/marketing) This page features a collection of sales support tools to help our partners sell ExchangeDefender services. We recently designed Starter Kits that provide useful information on our solutions. Whether you are a new partner, or a veteran – Starter Kits contain valuable material that can be shared with prospective clients. If you are an active partner, marketing collateral is available to you for free. You can even get your sales documentation branded with your logo. Simply visit the Marketing page, and submit your request.

We were featured on CBS, FOX, and NBC news.

Recently, ExchangeDefender was showcased on several U.S news outlets for the surge of new partnerships we are experiencing. We believe that the rise of popularity for our partner program has been due to the Covid-19 pandemic. Managed Service Providers, like most other businesses, are searching for ways to lower their costs, and boost their service offerings. Our partner program is free, and has always been free with the confidence that our clients would be able to focus on building their business. ExchangeDefender hopes to build meaningful relationships with MSPs who are seeking to build their business, while keeping IT costs down. To read more about our latest news coverage, please click here.

ExchangeDefender has been providing email security, compliance, and business continuity solutions via Managed Service Providers since 1998. We believe in offering our partners exciting opportunities to build their MSP businesses with IT solutions that are profitable, flexible, and custom to fit their client’s needs.

Build an award-winning service portfolio with no upfront costs.

ExchangeDefender’s cloud technologies are distributed exclusively through our partner channel. Our commitment to your success is at the core of all we do. Joining us means you’ll be able to offer the following IT services instantly:

Advanced Email Security

ExchangeDefender PRO is a multi-layered security suite that protects users against SPAM, viruses, malware, phishing attacks, and more. The email security solution is compatible with all major email service providers – including Office 365, on-premise Exchange, and G-Suite for Business.

Data Encryption

ExchangeDefender Corporate Encryption enables users to send and receive encrypted messages by email, url, or sms. It is easy for organizations to quickly adopt, and also includes advanced real-time reporting with analytics.

Email Archiving and Compliance

ExchangeDefender Compliance Archive provides long-term email archiving, with unlimited tamper-proof encrypted storage. It includes powerful eDiscovery search, and helps organizations achieve email compliance with regulatory requirements established by IRS, FINRA, HIPAA, SOX and SEC.

Email Outage Protection

Yes, that’s right – say goodbye to email outages. Plus, how many other service providers do you know that offer this type of email continuity solution? ExchangeDefender Live Archive enables users to send and receive email during service outages from Outlook and Gmail.

File Sharing with Unlimited Storage

ExchangeDefender Web File Server is a professional file sharing software that offers secure sharing, and management of information. Web file sharing makes it easy for teams to share documents without having to rely on email, or old file servers. Provide your clients with the oversight and security of their most precious asset, their data – for just a few dollars.

Managed Email Hosting

ExchangeDefender empowers our partners to offer a secure full-service email hosting solution using the latest Hosted Exchange. Partners are able to provide clients peace of mind with professional email that is managed, supported, and secured by email experts.


Become an ExchangeDefender partner today!

Membership is free, you can cancel at any time. Enjoy full access to all of our solutions within minutes after being approved! APPLY NOW

Officially, official.

ExchangeDefender has recently launched an ‘Official Partner’ logo, designed exclusively for our current partners. The logo is a graphic brandmark that features our traditional ExchangeDefender design, as well as the addition of ‘Official Partner’ underneath in dark grey.

There are currently two different versions of the logo to best assist all partners and their individual websites. The option to choose the light, or dark version is totally up to the preference of the partner, (their brand colors, website colors etc.)

Ways to use

We have a few suggestions on how to use your Official Partner logo. The first is on your website. You can download the logo and paste it into your website. Preferably on the front page to show your clients, and prospective clients the current security vendors that you are in partnership. We believe the display of partner logos help express credibility to future clients that you are in good company, and collaborate well with others.

The second option is adding the logo to documents, sale sheets, brochures, invoices – things you would normally give to a potential client. Normally, you would add your company’s logo on the left side, with your partner logo on the right side. Visually its outstanding, and assures the client that you are doing well as an ExchangeDefender business partner, (which you are!).

The third option is using your email footer for when you are emailing back and forth with clients. For example, if you were to look at a company’s signature – you would see the name, title, contact details, as well as any programs, or products that they are currently associated with. The logo is easy to add into outlook or Gmail, and should only take a few mins to complete.

Oh! You can also use the partner logo when making posts on your MSP social media. This could be attached to product specific offerings, or showcasing the third-party vendors that you currently are in partnership.

How to download?

To download is simple.
Below, you’ll find the light version and dark version of the logo. The images are PNG and have transparent background to suit any color. To save, simply right click the image and click save.

Traditionally, ExchangeDefender has been an email security platform, first and foremost. In order to secure your email on its way to/from your email infrastructure, your MX records needed to point at us and all your mail was secured using our platform. In May of 2020, that changed.

As of June 2020, you can offer ExchangeDefender solutions without ExchangeDefender or mail going through to us at all. It’s no secret that all the add-on cool features in ExchangeDefender (LiveArchive, Web File Server, Encryption, Compliance) are in their 3rd or 4th generation, and those services are in huge demand on their own.

You will shortly be able to purchase most of our offerings directly without the complexity of joining our partner program and without needing to implement a bunch of other features if you only need a way to securely collaborate. Our web site, ExchangeDefender.com will remain a partner-centric experience and we are introducing a new site used to manage ordering and processing of subscriptions to our a la carte services.

Our partners will be able to continue provisioning and ordering ExchangeDefender services as is. As a partner you’ll also have a choice of placing orders through the new a la carte service as well (if you don’t want to be involved in management, support, etc for your users) just without discounts and incentives (since we’ll be doing all that work now).

We strongly believe that our partner ecosystem provides a lot of value to the organizations that consider IT security to be critical to their success. The reality is that many do not, and our partners tend not to sell services to clients they deem too small or too unprofitable for the overall offering: now we have the means and ways to help them through service bundles and individual service offerings specifically designed for the cloud.

If you’d like to be on a beta test, please let us know, the new platform will launch next week!

Employees are suddenly finding themselves working remotely due to the current health crisis of the Coronavirus that is sweeping nations across the globe.

As we protect thousands of businesses from the drastic uptick of phishing emails and ransomware attacks claiming they are from verified sources, we have noticed new tactics that hackers are using to fraud employees working from home.

Here are our top 3 cybersecurity implications of working from home:

  1. The lack of authentication and authorization

    There is an increased need for two-factor authentication, monitoring access controls and creating strong passwords. Managed Service Providers should encourage their clients and end users to add additional security safeguards.

    We recommend changing your password every 90 days, and enabling OTP/2FA to improve your account security.  To manage this for ExchangeDefender, view user guide.

  2. Increased risk to cyber attacks

    There’s an increase risk to attacks like phishing and malware, especially since employees will now likely receive an unprecedented amount of emails and online requests.

    ExchangeDefender Phishing Firewall (EPF) automatically secures inbound mail by rewriting HTML links so they are forced through our firewall when you click on them in Outlook, Gmail, or any web-enabled email application.

    To add a new web site to the Whitelist or Blacklist click on the + Add New button in your ExchangeDefender Admin portal. To learn how to manage this setting, click here!

  3. Unsecured BYOD (Bring your own device)

    Remote working can successfully widen an organization’s attack surface. Mainly due to employees who use their own devices for work can introduce new platforms and operating systems that require their own dedicated support and security. As a result of so many devices being used, it’s likely that at least some will fall through the security cracks.

    ExchangeDefender Pro offers users a VPN server to connect to in a secure manner no matter where they go. Public Wifi hotspots tend to have questionable security at best and can be used to compromise a device that is connecting blindly across the Internet. Connecting your phone automatically to a VPN can assure that email access (and all the confidential data in the email) can never be snooped on. 

Webinar Announcement: ExchangeDefender solutions will soon be available “a la carte” to clients. Attend our webinar on Tuesday, March 31st at 12:00 PM EST. Register Now!

ExchangeDefender Real Time Blacklist Process Change Report

Change Synopsis:

ExchangeDefender has changed how our inbound nodes will handle emails delivered to our server when the sending server is on a Real Time Blacklist (RBL). Previously, RBL listings would cause emails to be rejected and not able to be delivered to the recipient (even if requested). Now, when a server is listed on a public RBL, the message will score high enough to classify as SURE SPAM instead of rejected back to the sender.

Changes to how ExchangeDefender handles Real Time Blacklisting (RBL) of the senders server will be visible to both the and MSP Customers.

Customer:

Customers with STORE / QUARANTINE see a dramatic increase of items in the SURE SPAM quarantine, including email quarantine reports.

Customers with TAG AND DELIVER will see a dramatic increase of sure spam items delivered to their inbox.

MSP:

MSPs will have two settings to control how RBL listings are handled with regards to matching whitelist rules. By default, whitelisted senders will override the RBL listing and will allow the scanner to ignore the RBL entry. MSPs will have an option within the domain’s phishing configuration with regards to handling whitelisted senders who wind up on an RBL.


Everyone on record by December 31st, 2019 will be grandfathered into the service.

You’ve got 45 more days to sign up for ExchangeDefender Essentials and Exchange Hosting Essentials in their current form with all the current benefits and features.

In 2020, we will start offering a new Essentials service that is more competitive with the entry level offerings from Microsoft, Google, etc.

New accounts will not be compatible with Office 365, Gmail, or other cloud based email services, a territory that ExchangeDefender Pro is far better suited for.

The service will be slightly more affordable but will no longer have options to add on Encryption, Web File Sharing, LiveArchive, Compliance Archive, corporate & MSP branding, and other enterprise-ish features. If these features are important to you and you have open leads, please make sure the orders are placed by Christmas.

Between the lines:

ExchangeDefender Essentials line has had a great run but over the past two years we’ve noticed a trend – clients are either going for the cheapest option, or they are signing up for all the bells and whistles that come with the Exchange and ExchangeDefender Pro line of services. The original intent behind Essentials was to create a “make it your own” version where companies that didn’t need Encryption or LiveArchive could save a few bucks and get an enterprise product that scaled with the organization as it’s demands grew.

We’re hoping that announcing the phasing out of the current licensing will give existing leads an incentive to get signed up and grandfather in the features at a discount.


Our last webinar announced our strategy for expanding the level of protection we offer to our ExchangeDefender users that goes far beyond just email. Our three-pronged approach will now include software, services, and training. We are best known for our email security service “ExchangeDefender” but as the email threats escalate in frequency and evolve in complexity, it is time to add a software component.

Over the past decade we have been developing Wrkoo (codename: “Shockey Monkey”), a business management solution centered around helpdesk and service delivery. As that product has grown to better manage accountability and task tracking, it became a perfect solution for us to use to help our ExchangeDefender users be more secure. Specifically, ExchangeDefender knows about your preferences and security policies – Wrkoo has the capabilities to help your entire organization work better together to create a more secure environment. You will see this distinction and the advantage in action later this week when we announce the Password Vault.

Our implementation is very simple and straight-forward. Every ExchangeDefender Pro protected organization will get it’s own Wrkoo portal (ex: https://exchangedefendercom.wrkoo.com) absolutely free of charge. All the users in ExchangeDefender will automatically be added to the Wrkoo portal and same login credentials will work on both sites.

As we add business-level features that help improve user security, they will be available via https://admin.exchangedefender.com portal under the Shortcuts dropdown (same place you find your Web File Server, LiveArchive, ComplianceArchive, Encryption, etc) as well as via direct login to the Wrkoo portal. This will help our clients quickly navigate between their files, passwords, archives, and all other services.

ExchangeDefender admin portal has been designed from the standpoint of email security and corporate policy enforcement and it is very quick, efficient, and easy to use. Once you look at securing your business beyond just SPAM filtering, things get complex and importance shifts to communication, training, and overall awareness. These are the areas that Wrkoo shines at through its calendars, tasks, tickets/cases/issues, knowledge base, and the ability to help the entire organization communicate and be on the same page. It really is a perfect medium to help everyone in your business manage their information in a more secure and practical user -friendly way.

Our mission remains the same: to keep you safe online. As the threats evolve and management of compliance, reporting, audits, and training becomes more complicated – our solution is there to help you scale and address those issues without spending more money. ExchangeDefender and Wrkoo are here to make that possible.

We have listened to our partners and decided to redesign our invoicing system so it works better for our partners. One of the many benefits of having both Wrkoo and ExchangeDefender teams working together, (more details in our next webinar on September 10th, 2019) is that we can take great ideas from all sorts of businesses and adapt them to serve our IT partners better. Specifically, new ExchangeDefender invoices will be grouped by client:

This will give you a clear indication of how many services each client is subscribed to, what type, amount, etc. For deeper dives by your CPA, you can filter and group by service and client so you can get exactly what you’re looking for (by default everything is sorted alphabetically, by the client):


And for the full details, just tap the title:

We’ll shortly be adding the ability to move services around, adjust titles, and for even more functionality as well as branding options you will have the ability to customize literally everything in your own Wrkoo portal.

Wrkoo and ExchangeDefender teams have been rolling out new features, listening to our partners needs, and you’re going to start seeing a lot of new features that result from that one-of-a-kind collaborative effort.

The best news though – as this is just a taste of what is coming – you’ll have to tune into our webinar on September 10th at NOON EDT. Trust us, you’re going to love what we’ve got coming!

As noted nearly two months ago, ExchangeDefender is starting Automated ExchangeDefender Provisioning. In the long, long ago when everyone ran their own Exchange servers, ExchangeDefender offered XDSync to automate creation of ExchangeDefender users as soon as they were added to the Active Directory.

Fast forward to 2019: Few people still run their own Active Directory and most users are now on cloud-based email services that don’t use Active Directory. This puts a burden on our CIO/MSP/IT personnel that has to manage users manually – so we solved that problem with ExchangeDefender. Here is the user experience.

Automated Provisioning – User Experience

When ExchangeDefender detects a new email address from your domain sending outbound mail, it will automatically provision the account for you. This way nobody has to deal with the account management and maintenance, nor do they have to filter and audit the list as local accounts, distribution groups, etc do not send out external emails anyhow. If they do, from the licensing standpoint, it’s treated as a user. When we detect a new user, they get this email:

The email contains branding and contact information of an MSP if the client is managed by an MSP. Otherwise, only the domain administrator and ExchangeDefender basic contact info is provided.

At this point, the user is added and configured for ExchangeDefender services according to the domain defaults the IT department configured for this domain.

Clicking on the “Complete Enrollment” button takes the user to the website to setup basic settings. This part is actually VERY cool and something our clients have been begging for – something that shows the user how to actually use the product.

The enrollment wizard is only 2 steps long and gets the essential settings that 99% of users change.

Setup your password, tell us what to do with SPAM, tell us what time you want the email report (if enabled by CIO/MSP/IT) and that’s it – user is done. We’re also working on additional customization/templating of the welcome emails which should be launching later this year.