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ExchangeDefender Announcements

As you’ve probably noticed, our feature development has really picked up in 2018 and we have an even more aggressive product roadmap for 2019. To help make sure everyone is on top of all the new features and that our partners (MSP/VAR) have the best possible way to keep all of our clients informed of the new features, we’re happy to announce the Announcements feature!

Starting in late February 2019, our service providers and CIOs alike will have the ability to post announcements that will be featured prominently on the ExchangeDefender admin login page, inside the user control panel, and in the domain/org control panel. As you can imagine, this feature has a lot of flexibility to help you efficiently target the right organizations and users.

Announcement Feature Highlights:

– Announcement title and announcement contents can include HTML and you can even insert a picture for each.

– You can set the announcement expiration date so that the announcement doesn’t show up after a certain date. This is great for sales promotions, webinar registrations, etc.

– You can scope the announcement: It can be global (for all of your domains) or it can be scoped down to a list of domains you choose. As most of our MSPs manage different kinds of organizations, one-size-fits-all announcements rarely work and this feature can help you solve that problem by targeting each organization specifically.

– I want to see this announcement too: If you’re in a larger organization you likely have personnel that is responsible for different departments or companies. Because announcements are visible on the login page of your portal as well as control panels for service provider, domain/org, and end users you have the ability to not show end user announcements to your IT and management staff.

– Include all users: You can even write specific announcements that are targeted at end users.

As ExchangeDefender gets bigger and as the complexity and service portfolio grows, we need to help our partners and CIOs communicate the new ExchangeDefender features more efficiently. Since you control your announcements it is up to you if you use it for ExchangeDefender related stuff or if you use it for your own promotion or if you delegate it to your companies to use it as another outlet to broadcast organization-specific but important news to everyone.

Most ExchangeDefender users interact with the service daily so you have a perfect (captive) spot to reach them about a product they are already interacting with – instead of having it burried in an email newsletter that they likely won’t read. This has been among the most demanded MSP features for years and we’re happy to deliver something with enough power and flexibility that will make both your tech/support people happy (so they can address possible support issues) as well as marketing/sales (so they can better target their message). You can only display up to two (2) announcements at a time though so the only bad news here is that you’ll have to prioritize.

ExchangeDefender is relieved to announce the availability of automated account lockout notifications. Our clients now have the ability to automatically locate, secure, and unlock email accounts that have been locked down due to too many bad login attempts.

You will now notice a red lock icon next to any accounts that have been locked out and you can choose how to proceed in terms of restoring account access:

Password hacking and guessing is rampant, and has only been getting worse through 2018. Thankfully, we’ve automated the process of unlocking and changing authentication credentials in 2019.

However, there is a special case in which just “Unlock Only” option may be the best.

Suppose you have a power user that has a desktop at work, at home, a laptop or two, 2 iPads, iPhone, Galaxy S9 and a miscellaneous other device that is set to sync mail every minute. Totally not talking about our CEO. But suppose that is the case and you just changed the password – well if all these other devices are trying to authenticate with the old password you may actually trip your corporate policy for the unlock limit and lock the account again.

We hope this automated system will save our partners a ton of time and make managing security and security incidents a breeze. We wish we could have delivered this much sooner but as anyone involved in cybersecurity will tell you, priority #1 is always mitigation of the issue (which we’ve done through all our Exchange 2016 UI and management discussed in our webinars).

This feature will go live later this week (Feb 21, 2019) – please give us feedback and suggestions on what more we can do to give you more power or save you time.

To say that our security webinar went well is an understatement – partners actually loved it. It’s a strange and welcome departure from how my security and hacking conversations usually go (nobody ran away from me crying and screaming into their cell phone) and I cannot tell you how gratifying it felt to introduce security features and have people line up to offer them.

Frankly, it was time. The state of email (and email security) is unsustainable if we let the users and infrastructure we manage act like account security is an afterthought – that just leads to more compromised endpoints that just amplify the next attack that will be more sophisticated, harder to defend – AND – will eventually lead to increase in costs as more infrastructure is needed to protect users who want to act the same ways spammers do. We’ve put a smart lock on the door, it’s your choice whether you want to lock it.

That said – all these features are a part of the ExchangeDefender Enterprise which is designed for very large companies and government where organizational policies override any complaints and gripes end users may have with the security inconvenience. Which is exactly the opposite from the small businesses that MSPs tend to manage.

We get it. And we’re not giving up.

In the nearly two weeks that we’ve been rolling out the new security features to the MSP/SMB UI, we’ve noticed some severe pain points for our users that we’ve moved very aggressively to address and mitigate. Which is my commitment to you – we will keep on stepping up the security and we will find ways to mitigate some of the prompts, alerts, and notifications along the way if you don’t want your users to be aware of what is going on under the hood.

First up, if you’ve chosen to lock down ExchangeDefender admin panels to the restricted IP range you own, you now have the option to turn off email notices every time a login attempt is made from outside of this range.

We’re in progress of making additional changes and exceptions to the IP address restriction policy and removing it from the SPAM release process – so if your employees are mobile or working from home they will soon be able to release a legitimate message (false positive SPAM) from anywhere even with IP restrictions in place. They won’t be able to login to the control panel and make modifications or see other settings but they will be able to get to their email.

We hope this feature enhancement will reduce the amount of email notifications – you will still see them in your event logs.

Second, we have opened up our OTP/2FA infrastructure to the whole world.

Finally, the alerts on the clients dashboard. I am going to phrase this carefully as I’m not happy to announce this and will likely change it eventually: You can turn that alert off and stop users from being required to change their passwords very X days. Just set the value to 0. We will revisit this within 30 days but as a mitigation to any unwelcome support calls, yes 0 will just turn it off.

We’ve been working on the announcement and training features for quite some time now and we hope that they will make security implementation and support a problem for ExchangeDefender to handle, instead of burdening our partners with it. In an ideal world, those features would have launched first and we’d slowly trickle down ExchangeDefender Enterprise. Unfortunately, another 600+ million usernames, passwords and other PII has been leaked last week from some very popular sites and the odds that those users and passwords have the same credentials there as at ExchangeDefender are pretty good.

My point is, we are paid to protect and lock down your organizations communication and secrets, something we take extremely seriously. In order to protect all the data you trust us with, we have to lock things down. And as we do so, we will keep user experience front and center.

Thank you for trusting us with your data and thank you for your business.
Sincerely,
Vlad Mazek
CEO
ExchangeDefender

ExchangeDefender has been SMB friendly – to a fault, but the era of terrible passwords and plain text passwords is finally over. Not a single piece of ExchangeDefender stores (or offers) user credentials in plain text anymore. We’ve made the transition exceptionally smooth as well, requiring no changes or IT intervention at all.

But we cannot encourage it enough. And over the next year you will see us introduce several features meant to help you lock down ExchangeDefender and use it to lock down your overall IT security strategy. We’re happy to introduce password age configuration that allows you to force users to reset their passwords automatically.

This setting can be accessed from the Domain Administrator > Policies > Features section of admin.exchangedefender.com

When the password is older than your preset number of days (by default, 90) the user will see an ugly red notice telling them to update their password.

If you set the password expiration to 0 days you will turn this feature off entirely but we cannot discourage it more. The feature is there to help your users avoid having their accounts compromised.

If you implement some of these stronger security features we’ve also got you when it comes to minimizing account management – users can reset their password at any time if they have their PIN on them. So even if their mail server is down, having their PIN handy will let them reset the password without additional authentication. Forgot your pin? No problem, we can email you a reset link to a known email address.

As you can tell, ExchangeDefender will go the extra step of helping your users configure a strong password. It will also keep memory of recent passwords so that they can’t just rotate it back and forth between the same two passwords they use elsewhere.

As you’ve seen with mass password resets , access to advanced access logging , known trusted devices and IP restrictions , we are adding more, and more, of our enterprise features to the ExchangeDefender Pro product.

To hear about all these new security features in more detail please check out the webinar  that covers our current security portfolio and how these features make sense.

 

   ExchangeDefender IP and Device Restrictions

ExchangeDefender is continuing it’s march to becoming your central point of secure communications by bringing even more of our custom Enterprise features  down to the SMB/MSP space. As of today, you will start seeing another section added to the Service Provider screen specifically to house our advanced security settings.

   Restrict ExchangeDefender access to your IP range

All large organizations that depend on ExchangeDefender have static IP addresses and IP ranges assigned to them by the ISP. ExchangeDefender has the power to restrict access to your organization (all domain and user logins) and only allow access from your offices.

Add Trusted/Known Devices For Easier Access

People love the notion of security until that security gets in a way by prompting them. We only want our security infrastructure to get in a way of hackers and to slow down and annoy people that want to do us harm. Good news is, now you can add devices you know to known and trusted device list.

Doing so will minimize some of the additional checks and verification (such as 2FA/OTP one time password checks when you first log in from an unknown address). As an additional bonus, ExchangeDefender will start to deliver notifications and alerts whenever the system is accessed (successfully, meaning they know your password) from an unknown/untrusted device, giving you the first alert that there is a security issue to address.

As you’ve seen with mass password resets, access to advanced access logging, we are adding more, and more, of our enterprise features to the ExchangeDefender Pro product. To find out what else is on our road map, and how ExchangeDefender will evolve in 2019 to serve your other security needs, please tune into our webinar:

ExchangeDefender has always been a great friend to the SMB community where folks hate passwords and password complexity right until the moment their password gets compromised. Once that happens, it’s up to the MSP or poor IT guy to sit around and reset all the passwords in the organization.

As mentioned previously, a number of ExchangeDefender Enterprise features is being delivered to ExchangeDefender Pro so now you’ll have the ability to reset every single users password quickly.

Under the domain login you will now see a “Security Reset” link that will allow you to either randomly assign a strong password (smart) and send your users a reset link or pick the same password for all users (outright idiotic but “business requirements”).

If you are an MSP assisting a client during an outage and this is the first time you’re making your users aware of ExchangeDefender LiveArchive for business continuity, you can also print out the passwords and/or email them to your users in plain text. This is a horrible, terrible, idiotic, really bad idea that virtually guarantees you’re going to get hacked but we are here to serve and Howard is a really good friend so here it is:

Just a word of warning: If you select to send your users a new password in clear text, and show the roster with the plain text password on the next page, for whatever ungodly reason, please add a note to come back later and lock your users down. Most MSPs keep the same password for ExchangeDefender and Exchange, and these services also affect ExchangeDefender Encryption, LiveArchive, WebFileShare, Compliance Archive, eDiscovery, FailPOP, mobile, etc and leave you open for collateral damage. Unless you’re using 2FA/OTP, restricting IP address ranges, rotating passwords frequently, I can guarantee that your passwords will be compromised. Please, please, please don’t do this, we are only making it available as the feature of last resort.

As we add these advanced security controls into ExchangeDefender Pro (and some even for Essentials) we will be tightening the security of the platform around. To hear more about our plan for 2019, please sign up for the webinar on February 6th at noon EST. Click the banner below to reserve your seat.

ExchangeDefender launches New Security Logs

I have some great news – ExchangeDefender security logs are now available for all users of ExchangeDefender. This move is a part of our larger security ambition for 2019 to introduce Enterprise features of ExchangeDefender across our lower MSP, SMB and retail tiers in order to improve service security.

One of the biggest things in 2019 is the end of the era for plain text passwords. People love them, MSPs rely on them, they are super convenient for everyone including… the hackers that are looking to break in. But more on that in a minute.

The single simplest way to stay on top of account security… is identifying break-in attempts. ExchangeDefender Enterprise logs every event, login, escalation (and so, when you as the enterprise administrator or organization owner choose to automatically login as the user for support purposes) attempt.

We’re happy to bring this feature in across both the service provider, domain and user login. Free of charge.

As the admin or service provider you also have the ability to search the account log for specific user or address that is causing problems. In the Enterprise version you have the ability to further lock things down based on IP, location, charset, and more. But if/when there is an issue, you can clearly see if the account has been compromised. At all other times, you can see login failures that are a good indication that there is a problem.

This feature, and a whole lot more, is coming down to the ExchangeDefender SMB land. While all these features were a premium in the past, the extent to which everything from your PC and the network devices that surround you are susceptible to compromise – we have to treat these features as what they are – essential to your security. As a matter of fact, we’ll be discussing this next Wednesday in our webinar:

When:
Noon, Wednesday, February 6th

Where:
https://attendee.gotowebinar.com/register/4562047862967330307

Hope to see you there.

Sincerely,
Vlad Mazek
CEO
ExchangeDefender

 

 

Exchange 2016 Migration Process

It has been an exciting year of migrations to our new Exchange platform and now that we’re reaching the tail end (under 500 accounts/domain) we wanted to make sure everyone was up to speed about how the migration will work. While we have done everything to make it completely seamless and non-intrusive for the users (most will just continue working without even noticing anything) we still manage every single migration as if it were our own personal email. Carefully.

Here are some steps that are involved in every migration.

Step 1: Let us know that you want to migrate at least 5 days in advance

It takes a little bit of coordination for every migration project and we want to make sure we treat each migration with white gloves – if we can address issues or potential issues ahead of time and have someone present that you can dial directly, we can minimize problems. Once you know you’re ready to go, let us know at least 5 days in advance and we’ll guide you through the process. After all, you’re paying us, don’t DIY it and chance getting lost Googling for a solution to a random issue that we’ve probably encountered thousands of times.

Step 2: Pick a URL for OWA

Everything at ExchangeDefender is branded for you and each organization comes with it’s own domain for Autodiscover, owa, etc. Anything under 16 characters goes and is typically going to be https://YOUR-ORG-HERE.xd.email

Step 3: Make DNS modifications to lower domain TTL

At least 3 days in advance you’ll want to contact your ISP or domain registrar (where your domain is hosted) and “lower the domain TTL to 5 minutes” – what this means is that you want your DNS to only be cached for 5 minutes. Most DNS servers have the setting at 3 or 1 days so we need to bring this way down so that Outlook clients can switch to the new servers quickly instead of waiting for days.

Step 4: Make backups

You should be making backups all the time but a migration is a great time to do so just because everyone will be in their email aware of the migration. If you rely heavily on Public Folders you’ll have to export that data and add it to the new technology in 2016, Shared Mailboxes. There are millions of reasons to do so from productivity to better reliability and better management.

Always backup.

Step 5: Actual Migration

Best part of the migration is that after the Autodiscover change in your DNS everything is pretty much on autopilot. Email will be moved by our team on the backend to the right servers automatically. Outlook clients will automatically reconnect to the new servers and most won’t even notice any difference except for better speed and more reliability.

Step 6: Cleanup

The last step is where we look at odds and ends: random Microsoft stuff that used to work before but now it’s suddenly broken. We’ve all been here with users, we’ve all dealt with “unique business case scenarios for xyz” and so on – again, we want to make sure everyone is happy with 2016 and productive right away and that means being on top of all the issues right away.

Knock on wood, our migrations process has had enough reps and tests that it’s very fluid and predictable now. While the cutover to the new 2016 platform is pretty much instantaneous, and mail is synced up on the backend, it can take about an hour or so depending on the mailbox for all the data to move and the search index to update. But what you get with 2016 is the most stable, trouble-free, platform we’ve ever offered.

Looking forward to seeing you on 2016.

 

We’re trying something new, because we’re launching a new product.

We’re enormously proud (and a bit nervous) to introduce our partners and clients to a brand new product category from ExchangeDefender: focused on business process management, optimization and accountability. We’ve learned a thing or two about information management and security by handling Microsoft Exchange for businesses for over two decades and the new product that we’re going to announce on Thursday will help complement it.

We would like to extend an invitation to our partners (*** This webinar is live, there will be no recording ***; style this prominently) to take a look at what we’ve built, what has managed our business for years, and to collect feedback and suggestions on what more we can to do help you count on our new product as a profitable way to help businesses gain some accountability.

The webinar itself will be more of a town hall meeting than our typical death by PowerPoint.

The primary goal is to explain what has been working for us and see what more we can do so it can work for you as well. We will be going over our roadmap, our implementation, our business model and where/how this new thing works. Aside from some cool swag and custom marketing collateral, you’ll also be the first one to get access to the beta version that you can use for free and see how it can manage your business and where you may have a sales opportunity.

Exchange 2016 Built For End Users

Have you ever wanted an email system that anyone in your organization could manage, with no IT training? Something so simple even a teenager could master it? Well, you’re in luck, now you can do that with Microsoft Exchange 2016 and ExchangeDefender. We’re putting the power of all the enterprise Exchange features  into the hands of businesses to help reduce IT costs and improve office productivity.

How? We’ve made it so it’s impossible to make a mistake.

Why? Because as a service provider, we too pay a price when support is necessary for some basic and routine tasks. We’ve automated them, simplified the process flow, and given you access to provision services and answer all the questions you’ll possibly have in a jargon-free language.

For example, let’s say a new employee starts today. All you have to do is login to our portal at https://support.ownwebnow.com, click on Service Manager, Exchange 2016, Quick Actions, Mailbox.

Just 3 more clicks and some basic information typed in – and you’re done. You’ve created a mailbox.

Thing is, you’ve done far more than just creating a mailbox. You’ve added an email address to the organization and provisioned all the security templates that match your organization. You’ve enforced your corporate password policy. You’ve ordered the correct plan and assigned the right licensing for this user (it’s automatically done for you). You’ve provisioned all the required services that your organization requires be it corporate encryption, 2 factor authentication, or even compliance archiving and eDiscovery.

You’ve also become your own support person for basic settings, configurations, and guides. The entire system is on-demand, self-service, instant gratification to the max. You can get more done, by yourself, on your schedule and quickly. That is the value behind ExchangeDefender powered Exchange 2016.

Now wait till you see what we can do for the IT personnel managing 100+ user organizations! Are you ready to migrate your users to Exchange 2016? Simply click on the Early Adopters banner below, submit a ticket requesting early adoption, and we’ll get started!

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