What Happens to Your Email During an Outage?
It’s Monday morning. Your inbox is unusually quiet. You open your browser—Outlook is down. Gmail? Frozen. Panic mode begins.
Enter Inbox by ExchangeDefender: your seamless, always-on backup email solution designed to just work when your primary provider doesn’t.
Never Miss an Email—Even During Outages
Email outages aren’t just annoying—they can be devastating for business. Whether it’s Microsoft 365, Google Workspace, or any other email provider, downtime happens. What matters is how quickly you bounce back.
Inbox automatically activates when your main email goes offline. No downloads. No IT tickets. No setup. Just log in and keep communicating with your clients, vendors, and team like nothing ever happened.
Real-Time Archiving + Instant Access
Inbox isn’t just a “break glass in case of emergency” tool—it’s your live email archive. Every incoming and outgoing message is captured before it hits your mailbox. That means:
- Access to every message, even if Outlook never delivered it
- Searchable archives by date, sender, subject, or keyword
- Full message read/reply/forward functionality built in
It’s not just backup. It’s better-than-backup.
Works Anywhere, on Everything
Need to check in from your phone during an outage? Done. Working on your iPad from the airport lounge? Easy. Inbox works on:
- Desktops
- Tablets
- Mobile devices
- Any browser
Whether you’re fully remote, hybrid, or in the office, you’re always connected.
No Learning Curve. No Stress.
Unlike most email continuity solutions that require complicated server setup or IT babysitting, Inbox is plug-and-play. It’s designed for regular users—just log in and go. It works invisibly in the background until you need it, then steps into the spotlight like a superhero with a clean interface and powerful tools.
Final Thought: Inbox Is Peace of Mind
You don’t need to wait for the next outage to start thinking about business continuity. Inbox gives you confidence that even when your primary provider fails, your communication won’t.
🔒 Your email is always available.
💬 Your conversations never stop.
📦 Your business keeps moving.
Ready to see how Inbox makes outages disappear? Download the brochure or try a live demo!
Email Outages Are Inevitable—Downtime Doesn’t Have to Be
We all know that email is the backbone of business communication. A disruption in email services can halt operations, delay responses, and impact customer trust. Recent events, such as the Microsoft Outlook outage in March 2025, left thousands without access to their emails, highlighting the vulnerability of relying solely on a single email provider.
The Business Impact of Email Downtime
When email services go down, the consequences can be severe:
- Operational Delays: Employees unable to access emails may miss critical deadlines and meetings.
- Customer Dissatisfaction: Delayed responses can frustrate clients and damage relationships.
- Financial Losses: Interruptions can lead to missed opportunities and revenue losses.
Introducing ExchangeDefender Inbox
To combat these challenges, ExchangeDefender offers Inbox — a robust email continuity solution designed to keep your business running smoothly during email outages. Inbox provides:
- Uninterrupted Access: Continue sending and receiving emails even when your primary service is down.
- Seamless Integration: Works alongside platforms like Outlook, Gmail, and Yahoo without the need for additional installations.
- Secure Storage: Automatically archives inbound and outbound emails for up to a year, ensuring data is always retrievable.
- User-Friendly Interface: Accessible on all modern devices, allowing your team to stay connected from anywhere.
Stay Prepared with ExchangeDefender Inbox
Email outages may be inevitable, but downtime doesn’t have to be. With ExchangeDefender Inbox, ensure your business remains responsive, reliable, and resilient.
Discover more about how Inbox can safeguard your communications: ExchangeDefender Inbox
Top 2023 Technologies: Inbox, Encryption, and Troubleshooting Solutions for Email Issues
Can you believe that we’re almost done with the first half of 2023? We’re often asked by partners to catch up so you can see what’s moving and what’s working. We pulled up some stats and tickets and here is what you’re leveraging the most in 2023:
1. Inbox + Bypass
Nearly every email provider and every email platform/server has had issues in early 2023. Hackers and the weather haven’t helped either. All this has propelled Inbox (https://exchangedefender.com/inbox) and Bypass (https://bypass.exchangedefender.com) to our most popular sites.
Email down? It has been for a lot of people in 2023
Inbox is the new generation of LiveArchive, an always-on email service that’s replicating your live mail stream in the cloud. When our clients had problems with Outlook online and Exchange, Inbox was there to let them continue working.
When emails bounced for weird reasons, ExchangeDefender Bypass was there to help people send mail out with their email addresses. Couldn’t receive an email? Bypass helped there too.
2. Encryption + Secure Forms
Regulatory compliance and just better business practices are driving our ExchangeDefender Encryption service to the second most popular spot.
ExchangeDefender Encryption enables you to send secure messages via email, text/SMS, and web services. Whenever you need to send something that you have to track, something that should be protected by multiple passwords, that needs to expire – we’ve got you.
The most leveraged piece? Reporting when an email is read. People want to know who and when something important was actually read by the recipient. When you need to know they saw it 🙂
3. Check + XDNOC
We’ve become experts at troubleshooting mail flow and now that AI is coming into the picture everyone needs some help to integrate all the vast cloud services that are powering everything these days. In a nutshell, when email breaks they call us.
The third most visited ExchangeDefender technologies were https://check.exchangedefender.com and https://anythingdown.com – and mostly because all major email services had issues in 2023. Check site will help you configure your DNS authorizations that are the leading cause of email problems – check your stuff! The NOC is more of a canary in the land mine, stay on top of it to know when there are issues and how to work around them if your provider/server/network is having issues.
Thank you for trusting us with your email, we’re working hard to keep you secure and keep you running when issues pop up.
Inbox, your company email’s emergency plan
We just released a brand new email solution called ExchangeDefender Inbox. You may have seen the beta floating around. It’s official, the commercial product is here and we are absolutely delighted. Inbox is the result of a decades of email issues, and security mishaps.
It is a hybrid of both a standalone email and security all in one. That’s right, you can access your email, and your ExchangeDefender security all in a single pane.
Inbox, what is it?
ExchangeDefender Inbox is a modern and secure email platform that helps you work when your email stops working. It is a safe alternative to your Outlook and Gmail platforms. Inbox is meant to rescue you when your (primary) email goes down. It is your email’s backup plan when things go terribly wrong like email outages, technical difficulties, email delivery issues and so much more!
How does it work?
Inbox takes your email and actively makes copies of it. When email passes through ExchangeDefender, it makes it possible for you to access recent messages in real-time. It is a very cool feature because it works independently of your email hosting. So, if your Outlook goes down, you can simply login to your Inbox to send and receive email while experiencing service outages.
What can Inbox do?
I am so glad that you asked. It has so many features but here are the most noteworthy: you can send and receive email,
you can send secure encrypted messages, and you can bypass any security policy with Bypass. Imagine combining your email and security together for a safe, stress-free email experience!
ExchangeDefender Inbox is unlike any solution on the market. It is an enterprise-grade email continuity solution that saves the day when your email is down, or unreliable. Inbox is flexible in the sense that it has the ability to work as a standalone email, as well as with most email platforms like Outlook, Gmail, and Yahoo.
New Release: ExchangeDefender Inbox M365 Hybrid Solution
Huge and most demanded feature from our community has finally shipped.
No more PowerShell. No manual steps. It’s all automated.
When you create a mailbox on ExchangeDefender Inbox the service creates your users M365 account, enables mail forwarding, maps the email addresses correctly, updates routing and signing.
Anyone can manage Inbox with far fewer IT skills than are needed for the most basic of M365 deployments!
We’re seeing ExchangeDefender Inbox mailboxes used in companies with high turnover, in companies that are trying to save money (Inbox could save over $300 / employee every year!), for mailboxes that get a ton of traffic but are mostly for logging (necessary but rarely ever logged in), temps, external users that need email at that domain but shouldn’t be given an entire M365 license or be exposed to all the data you have on your M365.
So.. if you’ve been keeping your own Exchange server barely alive just for these types of use case that M365 isn’t ideal for (or worth the $), let’s have a call and save some of your IT budget!
How easy is it?
Login to your ExchangeDefender Inbox admin account and choose a tenant to create a user.
ExchangeDefender Inbox does all the heavy lifting under the hood instantly. Using a combination of Remote PowerShell, Microsoft Graph, and Microsoft’s API for Exchange/M365 we’re able to create the user, setup forwarding, update address books on both sides and keep everything in sync. The admin doesn’t have to deal with any of that, they just see that it’s done:
That’s all it takes to create a mailbox and share the domain with a M365 tenant in hybrid mode. Everyone is on the same domain, everyone has the same format email address, it’s practically the same thing but saves your organization up to 95% every month.
Everything on the backend is tracked and kept in compliance. Best part – we do not use delete statements anywhere so you never have to worry about ExchangeDefender Inbox creating problems and issues at M365.
Try Inbox today for free! Login to your ExchangeDefender Admin account to get started.
Tis’ the season to save your MSP business money
We’ve set the email world on fire with ExchangeDefender Inbox, it is officially our most popular service. Hardly a surprise, given how it saves people $ on IT and email at a time when almost everyone is looking to make the most out of their budget. Or as one of our clients put it:
“This Inbox business is giving me a second life for Christmas – I’ve contacted everyone that said no to Office365 in the past year and I’m winning them!”
IT Tech Consulting
With that in mind, here are top 5 ways to illustrate how ExchangeDefender Inbox is a great way to control IT costs
Low cost
It’s a no brainer, $3 for Inbox with ExchangeDefender security included is a lot less than the average $20+ most M365 clients are spending.
No “up front” pre payment
Almost everyone quotes a low monthly price – but only if you pay up front, for 12 months, right now. ExchangeDefender Inbox is a month-to-month service and you can cancel it at any time.
No additional software licensing $$$
With big business email comes big business spending since big platforms come with poor security, no backups (read the TOS/AUP people!), and management UI + tools change all the time. With ExchangeDefender Inbox your only external cost is your annual domain registration.
Lower support & deployment costs
ExchangeDefender Inbox integrates with your existing infrastructure so there is no DNS work, no onboarding, no extensive training. You’ll never have to deal with permissions, distribution group memberships, Public Folders issues – not to mention that power users are largely going to more powerful cloud offerings for cloud and collaboration so why are you spending your IT budget in a slow 90s app?
No client software licensing costs
You won’t have to go to the app store for us nor do you need an entire office suite for retail, manufacturing, farm, students, or any role that comes with an iPad. Just open the default mail app that comes for free on your device, enter your credentials, and you’re done!
Fun fact
We’re not even half way through December and you’ve made ExchangeDefender Inbox our #1 service. We cannot thank you enough for that and we hope you’re excited about the roadmap we shared in our recent webinar.
Now is the time to talk to your clients about ExchangeDefender Inbox. If the IT budget is tight, we’re the solution you need to talk about right now. Don’t be surprised you’re not getting much interest for expensive email – everyone is pitching it and clients have already said no to it for a myriad of reasons. For those that are looking to get lean, to be more secure while spending far less, Inbox is the way.
Looking for marketing collateral? Great! (Download the brochure) for Inbox today!
Top 5 ways Inbox can save you from an email disaster
We developed ExchangeDefender Inbox to save the day: In our large M365 practice we’re responsible for a ton of users and when there is a problem we have to solve it. We built Inbox as a way to mitigate the biggest M365 problems and we’ve delivered an affordable and secure way to keep email working. Here are the top five ways people are relying on ExchangeDefender Inbox every day:
1. During Outages
If M365 goes down, your ability to send and receive mail goes with it. While this is not a frequent occurence (once of twice a year so far), when it does happen it’s extremely expensive. With ExchangeDefender Inbox you just have to open a web browser and continue where you left off.
2. Working around problems
While total outages are not frequent, email issues are nearly constant. Email bounces, weird errors, missing attachments, service suspensions, billing problems – not a day goes by without some sort of an issue. With Inbox you can rely on bypass to work around bounces and you have a separate platform that is not affected by configuration or administrative work.
3. BYOD + Mobile workforce
Most of the modern workforce doesn’t sit behind top of the line PC with a ton of ram – we’re seeing more work done on mobile devices, tablets, even Chromebooks. If you want a near turnkey email operation for users you don’t want to have access to your M365 side, ExchangeDefender Inbox is a far more affordable and efficient solution (plus it works out the box with no software to purchase)
4. Permanent mailbox
Let’s face it, most mailboxes are used to store alerts, notifications, and SPAM. ExchangeDefender Inbox enables you to move those mailboxes and not flood your shared mailboxes, logs, and tenant with non-actionable email. If your device or browser is constantly timing out and you have multiple mailboxes open, ExchangeDefender Inbox will make them all move smoother.
5. Configuration problems
We saved the best for last. Every day security vendors are publishing new ways to fight fraud, and email systems require extensive upkeep. If you’re innundated with issues related to email delivery – “I never got their email, they never got my email, why was this one delayed / deleted” – try using our response: “Did you check the ExchangeDefender Inbox?” Fact is, most email delivery issues are minor and tend to resolve themselves automatically but if you run a business you can hardly afford to wait: Inbox to the rescue.
Go for ExchangeDefender Inbox, visit www.exchangedefender.com/INBOX
ExchangeDefender Inbox is rapidly becoming our #1 service and we’d love to hear how you’re using it. If you have any feedback please send us an email at inbox@exchangedefender.com and we’ll put in a good word with Santa about getting you some ExchangeDefender swag.
What’s the difference between LiveArchive and Inbox?
Recently we blogged about ExchangeDefender Project: Inbox and we got a good amount of interest in the beta and just as many questions. We wanted to address the biggest one: What’s the difference between LiveArchive and this Inbox.
The biggest difference is that Inbox is intended to be used as a primary user mailbox, while LiveArchive is meant as a failover for a user whose mailbox is elsewhere (Exchange, M365, Gmail, etc)
Vlad Mazek, CEO of ExchangeDefender
LiveArchive is a great service to rely on when something goes wrong – Inbox on the other hand is meant to be used all the time. LiveArchive is solely a web mail service – Inbox enables you to connect Outlook or mobile devices to it. LiveArchive is a separate web service to which users usually forget credentials or only login when things go down – Inbox is integrated in the admin app and is accessible one click away from the SPAM Quarantines that our users access daily.
They are both great solutions to different IT challenges: LiveArchive for when things go wrong, Inbox for everyday email use. Inbox has one other massive advantage to it that we’ll announce later this fall.
We expect to offer both with ExchangeDefender Pro to reduce support traffic (clients mail tracking requests caused by mail server issues: “It’s in the Inbox”) and because everything in IT can fail and it’s always prudent to have a failover/backup with LiveArchive.
Looking for beta testers: “Project Inbox”
We would like to invite our clients, partners, and enterprise users to a closed beta of Project: Inbox – an affordable email solution that can be used as a standalone solution or in hybrid mode with M365 and G Suite.
If you are interested, please email client.services@exchangedefender.com along with a domain name you will be using for the beta test.
Our CEO recently held a webinar explaining the strategy behind this new service and it has been evolving ever since based on market feedback. Simply put, there is a huge market for affordable mailboxes that still meet the high end security and business requirements like top of the line email security, SSO, IMAP/Outlook/Mobile access, and still use the same domain name as the more expensive Exchange or Gmail office suites.
For an overwhelming majority of users within larger organizations, email is an absolute necessity but the average cost of $150/year/employee is putting a strain on IT budgets. Furthermore, the projected slowdown in the economy will make our clients more cautious about their IT spending. Our models show a trend of more users being mobile-first (with remote work being mobile-only) and a growth of service-related mailboxes is creating an opportunity to help us improve our clients security while reducing their service bill.
If this sounds like a winning opportunity for your business or your clients we hope you’ll join us in building something new and awesome. Those that help us out will enjoy the service for free for a while but we have a limited number of spots depending on industry and seat count so if you’re even remotely interested please email us as soon as possible.
