Top 2023 Technologies: Inbox, Encryption, and Troubleshooting Solutions for Email Issues
Can you believe that we’re almost done with the first half of 2023? We’re often asked by partners to catch up so you can see what’s moving and what’s working. We pulled up some stats and tickets and here is what you’re leveraging the most in 2023:
1. Inbox + Bypass
Nearly every email provider and every email platform/server has had issues in early 2023. Hackers and the weather haven’t helped either. All this has propelled Inbox (https://exchangedefender.com/inbox) and Bypass (https://bypass.exchangedefender.com) to our most popular sites.
Email down? It has been for a lot of people in 2023
Inbox is the new generation of LiveArchive, an always-on email service that’s replicating your live mail stream in the cloud. When our clients had problems with Outlook online and Exchange, Inbox was there to let them continue working.
When emails bounced for weird reasons, ExchangeDefender Bypass was there to help people send mail out with their email addresses. Couldn’t receive an email? Bypass helped there too.
2. Encryption + Secure Forms
Regulatory compliance and just better business practices are driving our ExchangeDefender Encryption service to the second most popular spot.
ExchangeDefender Encryption enables you to send secure messages via email, text/SMS, and web services. Whenever you need to send something that you have to track, something that should be protected by multiple passwords, that needs to expire – we’ve got you.
The most leveraged piece? Reporting when an email is read. People want to know who and when something important was actually read by the recipient. When you need to know they saw it 🙂
3. Check + XDNOC
We’ve become experts at troubleshooting mail flow and now that AI is coming into the picture everyone needs some help to integrate all the vast cloud services that are powering everything these days. In a nutshell, when email breaks they call us.
The third most visited ExchangeDefender technologies were https://check.exchangedefender.com and https://anythingdown.com – and mostly because all major email services had issues in 2023. Check site will help you configure your DNS authorizations that are the leading cause of email problems – check your stuff! The NOC is more of a canary in the land mine, stay on top of it to know when there are issues and how to work around them if your provider/server/network is having issues.
Thank you for trusting us with your email, we’re working hard to keep you secure and keep you running when issues pop up.
Passwordless Login – Lower support, better profits
ExchangeDefender Passwordless Login is a new feature that lets users get into their ExchangeDefender account easier and faster. Instead of logging in and tracking passwords, the user just enters their email address and the OTP code we send there – and they get access to all their ExchangeDefender services.
The Passwordless Login feature will drive down the support costs because that was the major issue our clients found in supporting login and authentication problems. We even joked that you may have answered your last login problem email. We now have more data and feedback indicating that this feature is a hit:
In practical terms, wider adoption of this feature means less support work for login and authentication. The fact that it’s more popular than password reset on launch means the users have already seen this feature elsewhere and trust it as a secure way to get into their account.
We’ve also heard from our technical and compliance audience: “It allowed us to finally take you up on an automated password expiration knowing that it will keep our passwords secure and users wouldn’t notice.“
The value we provide to our clients is in the ability to securely email, send secure encrypted messages, and continue emailing when there are IT issues. By making it easier for our users to get to these features everyone benefits.
Thank you for your business and for trusting us to protect your email.
ExchangeDefender Goes Passwordless for Admin Login: Zero Issues, Skyrocketing Adoption Rate!
ExchangeDefender launched Passwordless Logins and we’re happy to report that there have been zero issues and the adoption rate is already through the roof. Unsurprisingly, login/password/security management was identified as the #3 biggest support issue in our town hall meetings with service providers.
As a part of our 2023 initiative to build the best email security platform, we’ve been looking at innovations in the software industry outside of the security space. Launching an authenticated session by sending an OTP code via email and SMS has quickly become a popular authentication method at primary online services. As a technical implementation, this is no different than a password reset link process we’ve used for decades – you click on a link, you’re emailed a secret token that authenticates you, your new session starts and that’s it.
It’s just a lot more user-friendly and allows the user to tap through instead of sifting through applications and tracking credentials. Passwordless login will significantly lower your support costs — today may be the last ticket about a login or password problem!
Of course, we strongly recommend rolling out MFA on every ExchangeDefender account. The other change we’ve made in 2023 is a move to a role-based administration in ExchangeDefender: instead of sharing a domain or sp login you’ll grant users in your org access to domain or sp admin (see www.exchangedefender.com/docs/sp) and they’ll be able to elevate privileges as necessary.
Thank you for embracing all the cool new stuff we build to make your day online safer. Our goal this year is to make secure services convenient and passwordless login is a part of that commitment.
Unlock Your Admin Portal with Ease: Introducing Passwordless Login
On Thursday, May 18th, the login experience at ExchangeDefender will change. Everything still works the same way as before and the new features will not affect user login: you’ll still go to https://admin.exchangedefender.com and type in your email & password to log in.
Below the main login block, you will see the new Advanced Login block featuring Passwordless and Administrator login features.
Passwordless – Tap this if you forgot your password and don’t want to set a new one. We’ll email you a code (for account verification) and when you type it in you’re good for the next 30 days.
Administrator – Tap this to log in to the management console for ExchangeDefender – Domain Admin and Service Provider. It’s safer & smarter to use user->domain, and service provider escalation and this is a more convenient way for smaller organizations.
Social and app authenticator login buttons are on the bottom and we now support all the TOTP app authenticators and encourage you to lock your accounts down.
Protect Your Privacy with Disposable Tracking Emails
Do you ever wonder who is selling your email address to marketing companies? Or do you ever sign up for services and sites while checking things out but don’t want to end up on every email they send until the end of time? Gave your email address for a 10% off discount? Used it with a sketchy parking lot?
We’ve all been there.
Wouldn’t it be nice to be able to come up with an address on a whim? I’m at Subway and they want my email:
“Yeah, that’s firstname.lastname@example.org“
ExchangeDefender now let’s you do this on a whim there is nothing to set up. Just add any tag+ to the front of your email address and that’s it. Yep, any text you can imagine. Tie it to a specific search like email@example.com so you can create an Inbox filter rule and potentially automation based on the address alone.
Message is still subject to your security policies so if it’s safe it will come right to your inbox.
Yeah but how do I unsubscribe?
You can do the traditional click & pray that the unsubscribe site is 1) up and 2) works.
The cool thing about tracking emails is that they are integrated in admin.exchangedefender.com and you can see a report similar to the daily quarantine report. Here you can see who is sending messages to which disposable address.
ExchangeDefender shows you where the sender got your email address from and where your data may have been compromised or sold.
You have even more flexibility with the address. If you’re starting to get a lot of abuse at the address, just click on the <b>Stop</b> button and we’ll bounce any email sent to that address tag+ address.
Changed your mind? Hit play and the address will be reactivated as usual.
Inbox, your company email’s emergency plan
We just released a brand new email solution called ExchangeDefender Inbox. You may have seen the beta floating around. It’s official, the commercial product is here and we are absolutely delighted. Inbox is the result of a decades of email issues, and security mishaps.
It is a hybrid of both a standalone email and security all in one. That’s right, you can access your email, and your ExchangeDefender security all in a single pane.
Inbox, what is it?
ExchangeDefender Inbox is a modern and secure email platform that helps you work when your email stops working. It is a safe alternative to your Outlook and Gmail platforms. Inbox is meant to rescue you when your (primary) email goes down. It is your email’s backup plan when things go terribly wrong like email outages, technical difficulties, email delivery issues and so much more!
How does it work?
Inbox takes your email and actively makes copies of it. When email passes through ExchangeDefender, it makes it possible for you to access recent messages in real-time. It is a very cool feature because it works independently of your email hosting. So, if your Outlook goes down, you can simply login to your Inbox to send and receive email while experiencing service outages.
What can Inbox do?
I am so glad that you asked. It has so many features but here are the most noteworthy: you can send and receive email,
you can send secure encrypted messages, and you can bypass any security policy with Bypass. Imagine combining your email and security together for a safe, stress-free email experience!
ExchangeDefender Inbox is unlike any solution on the market. It is an enterprise-grade email continuity solution that saves the day when your email is down, or unreliable. Inbox is flexible in the sense that it has the ability to work as a standalone email, as well as with most email platforms like Outlook, Gmail, and Yahoo.