Mail Flow Reloaded

I have covered this topic here before. However, since my contribution in this blog is centered around repetitive support issues we’ll take another stab at it again since it seems that the gap in understand shows up every time we get a new batch of partners. Please feel free to print this or link this to your support staff because it’s pretty fail safe and it will save your team time as well as safe face in looking borderline incompetent when confronted with such an issue to your end users.

My client has reported to me that they have not received any email today (random interval of time they expected to receive mail and have not):

1. Always and foremost check the MX record. If this is pointed at anything other than or in addition to inbound30.exchangedefender.com, you’ve found your problem.
You can use a site like www.mxtoolbox.com to search this or if you’re savvy in windows cmd promp or linux there are commands to do this.

2. You’ve checked the MX records and the only thing that exists is inbound30.exchangedefender.com, what do I check next?
ExchangeDefender requires 1 hour to propagate across all inbound and outbound server (2 hours during peak which is defined by 8-6 EST)

You access a computer’s command prompt and attempt the following steps:

telnet inbound30.exchangedefender.com 25 <enter> (Wait for Welcome banner before proceeding)

ehlo yoursendingdomain.com <enter> (Use your actual test send domain, and wait for reply from server)

mail from: yourtest@domain.com <enter> (Use your actual test send address, and wait for reply from server)

rcpt to: yourclient@domain.com <enter> (Use your actual client address, and wait for reply from server)

DATA <enter>

Subject: Test <enter>

Testing please ignore. <enter>

. <enter> (The sole period indicates end of transmission).

 

Now you should have received a message ID if your test was successful. If you received such an ID the issue is not within ExchangeDefender. If you receive a relaying denied message you have not given the system enough time to populate the routing changes for your new or changed domain delivery point.

3. Log into https://admin.exchangedefender.com with your Service Provider ID (Hint: It’s not a domain nor an email address). If you need this and are unsure open a support request and we’ll provide you the credentials. Unfortunately, we cannot provide this type of information over the phone if you call in looking for this you’ll be directed as such.

Once you log in, click on Mail Log at the top then search for your test message.

If you see the status as Deferred 9 times out of 10 its either the ISP or a firewall not allowing our subnets to deliver the message, the last 1 out of 10 is the IP restrictions weren’t set in Exchange. For an updated list of our ranges please visit:

http://www.exchangedefender.com/ExchangeDefender_Deployment_Guide.php

Carlos Lascano
VP Support Services, ExchangeDefender
carlos@ownwebnow.com
(877) 546-0316 x737

Rockerduck SP2 Install

Over the weekend of 01/27/12 – 01/29/12 our team successfully deployed Exchange 2010 Service Pack 2 to our ROCKERDUCK cluster. Exchange 2010 Service Pack 2 brings a whole slew of fixes and new features but three were a primary reason for expediting approval of SP2.

Cross Site OWA Redirect: In the event of a data center failure prior to SP2 any OWA clients that attempted to login into an OWA site under maintenance would be redirected to the CAS servers in the secondary data center would have to login again. With SP2 users will silently be redirected and logged into the secondary site CAS servers

OWA Mobile: Quick and efficient mobile version of OWA that is used by clients who do not have rich smart phones

Address book policies: With address book policies we will now be able to support customers that have multiple ‘entities’ or organizations that need to be “separated” but still allow certain sharing functions like address books.

While we do currently provide GAL segregation, Address book policies will allow us to provide clients with a granular level control address lists for users in the organization.

Travis Sheldon
VP, Network Operations, ExchangeDefender
(877) 546-0316 x757
travis@ownwebnow.com

Emergency and Other Mail Clients

To continue to elaborate on the value of Emergency’s feature set to keep your customer’s moving. Remember that the POP3 and IMAP deployments can be applied to any mobile device of your choice or any email client of your choice. POP3 and IMAP4 function on the standard ports for both SSL and Non SSL traffic. The only feature set needed by you to keep them fully functional during an outage and beyond the web client (which provides FULL functionality), would be to furnish them with an SMTP server to relay through.

The Mail Client/Mobile device should be set up to the following ports at emergency.exchangedefender.com. Everything requires authentication and they’re set to be the same as our current ExchangeDefender Essentials primary email address and password.

POP3
   *110
   *995

IMAP
   *143
   *993

Next week I’ll follow up with screen by screen set ups for iOS, Android, and other popular desktop browsers, in case you’re not familiar enough with the URL and port assignments in the settings for these clients. If you have any questions about the features discussed here feel free to shoot me an email and I’ll try to help you out as best I can.

Carlos Lascano
VP Support Services, ExchangeDefender
carlos@ownwebnow.com
(877) 546-0316 x737

ExchangeDefender Essentials Emergency (e3)

ExchangeDefender Essentials has been released out of beta. Everyone is running the 2.0 suite in production as of earlier this week. This is not news – both Vlad Mazek, our CEO, and Carlos Lascano, VP of Support Services and R&D, have blogged this week about the release. The biggest noteworthy item with the release is the inclusion of a new piece – ExchangeDefender Essentials Emergency (E3). I’ll leave you to the other blogs to read about the details of E3, but to sum up, it’s a scaled-down business continuity solution that we felt it necessary to include in order to make Essentials worthy of the ExchangeDefender name. And it’s free, built into ExchangeDefender Essentials for every user.

You may be wondering, why do we keep releasing more versions of our products? Aren’t the ones we have already supposed to meet the needs of our small and medium sized business clients? And why do we keep making things free?

Let’s take these separately.

Why do we keep releasing more versions of our products? Aren’t the ones we have already supposed to meet the needs of our clients?

It’s all about price points, people.

Sometimes ExchangeDefender, the full flagship suite will make sense. The ExchangeDefender suite was designed to fully protect users with LiveArchive, Encryption, Web Filtering, Secure Web File Sharing, and much more. Thing is, this complete solution is just $2 per month per user.

Just the same, in some cases the client won’t want or need all those security features, and will be looking for ways to reduce costs and simplify. As Vlad Mazek, our CEO, said in his recent post about the launch of Exchange Essentials Emergency (E3), “I cannot advise you on the level of risk you or your clients are capable of taking on, or guess what your tolerance level for downtime and performance killing issues may be. All I can do is offer the best product at the best price point and let you pick what fits your budget.”

This is where ExchangeDefender Essentials comes in.

In the great compromise between features and price, the classic Goldilocks question, there is no one absolute right answer. But with the version 1 beta launch of Essentials we learned that the reality of small business outages was such that some kind of business continuity was so often needed that we simply couldn’t reconcile delivering a solution branded under our name without it.

But again, in the compromise between features and price, we ended up building this into the offering for free. While we haven’t formally released the new pricing structure for Essentials 2.0 just yet (it’ll be out February 1, we are more than comfortable announcing that E3 will definitely be free. Which just begs the next question.

Why do we keep making things free?

This is where E3 becomes really important. As far as we know, none of our competitors or quasi-competitors is offering anything like this. We are giving away business continuity because we believe in value, and we believe in our partners. We believe in giving our partners a competitive advantage where and when we can, because ultimately that is a competitive advantage for us, too. ExchangeDefender Essentials Emergency is free because we want you to have it, and deploy it with your clients.

We know it will help you sell more solutions and more Exchange 2010 hosting and support services and training services and then some and address all the needs of your clients of all shapes and sizes.

Do you find this information useful?

If you’d like a lot more in-depth discussion about the cloud and how it affects you and your clients, visit Looks Cloudy http://www.lookscloudy.com where I blog daily about the adoption of the cloud in SMB, conduct live webcasts and podcasts with industry leaders, and more.

Kate Hunt
VP Community Development, ExchangeDefender
kate@ownwebnow.com
(877) 546-0316 x777

Launch of Emergency & ExchangeDefender Essentials 2

As you may have already figured out from Carlos Lascano’s post (“ExchangeDefender Essentials Emergency”), the beta period for ExchangeDefender Essentials 2 suite has concluded and everyone is currently running the suite in production. I wanted to offer you a bit of executive perspective as well as the success this product has had so you can position it appropriately in your solution stack and sales management.

First of all, ExchangeDefender suite is the king and product that should be the leader in the solution stack when it comes to email management. We know it will help you sell more solutions and more Exchange 2010 hosting and support services and training services and then some because it addresses all the needs businesses of all sizes have when it comes to email. And for just $2 it’s hard to find a business that would pass on it with LiveArchive, Encryption, Web Filering, Web File Sharing and so on built in at no cost.

Sometimes.. businesses have tight budgets and are willing to make compromises. For them, we offer ExchangeDefender Essentials. Sometimes both the businesses and their IT Solution Providers (you) are willing to make extreme compromises, so we offer CloudBlock.

I cannot advise you on the level of risk you or your clients are capable of taking on, or guess what your tollerance level for downtime and performance killing issues may be. All I can do is offer the best product at the best price point and let you pick what fits your budget. It’s your choice.

ExchangeDefender Essentials was born out of the compromise between features and price. Philosophy of our flagship ExchangeDefender product is security and features without compromise. Unfortunately this is not the philosophy we share with the majority of our competitors and our partners were at the disadvantage when trying to position our service against the marketplace that starts with basic SPAM & Virus filtering but charges for everything else that we consider bare minimums for an email solution. We compromised and offered ExchangeDefender Essentials – but with the 1.0 one compromise that we could not sleep with is the fact that it had no independent business continuity built in (your mail wouldn’t bounce but you wouldn’t be able to access it until your service was restored). ExchangeDefender Essentials 2.0 addresses this problem and goes well beyond the call of duty as it’s most popular in small business.

Reality of Small Business Outages

ExchangeDefender protects businesses and organizations of all sizes. This is what made LiveArchive an undisputed champion of business continuity for companies with redundant Internet connections, large maintenance windows and an all-Microsoft network infrastructure.

Small business outages and service interruptions tend to be different. There is only one Internet connection. Only one server. Standardization is not frequent – some folks are on Outlook, some are on Thunderbird on a netbook, others may only work on their Blackberry or iPad. It depends.

ExchangeDefender Essentials Emergency (e3) was built to solve this technology challenge by using open standards. While you can access ExchangeDefender Essentials Emergency via the web securely (https://emergency.exchangedefender.com, you can also setup a POP3 account on any device, even without commercial software (Thunderbird, Windows Live Mail) across multiple software platforms and set it in a dormant/inactive state. When it’s needed it can be enabled and the client is back in business.

One more thing, ExchangeDefender Essentials Emergency it’s free.

As for one final thing.. the pricing will be revealed in February and all subscribers to Essentials will automatically have their pricing lowered to the new rate. By popular demand we will also allow direct purchases of ExchangeDefender Essentials for partners who would rather not be involved in the billing activity for smaller accounts.

Sincerely,
Vlad Mazek, MCSE
CEO, Own Web Now Corp
(407) 536-VLAD

The Ultimate Triple Threat: ExchangeDefender, Shockey Monkey, and You

Hosted Exchange 2010 + SharePoint 2010, the ExchangeDefender security suite, our offsite backup solution, and other products from ExchangeDefender are remarkably easy to manage – the Service Manager enables even completely non-technical users on your team to provision and manage our full suite of services in a clean, simple web-based interface.

The simplicity of this solution and ease of management is one of the reasons that ExchangeDefender has been successful since 1997. We want to make your business more profitable, and we’re always working on incremental improvements.

One of the biggest projects that the ExchangeDefender team has been involved with recently has been the launch of Shockey Monkey 2.0, “Reloaded.” Shockey Monkey is a free business management platform which was developed in-house by ExchangeDefender team. Shockey Monkey delivers support board and ticket management, client relationship management, project management, invoicing and billing, tasks and scheduling, sales pipeline and opportunity management, and the most unique feature, the client portal. Clients can open and view Support Requests, adjust their settings and preferences, access the Service Manager to provision and manage their own ExchangeDefender services, and more.

By combining the power of the Service Manager with the Shockey Monkey Client Portal feature, you can deliver a self-serve portal, allowing clients to manage their own ExchangeDefender service accounts, that not only helps you focus your valuable time and resources on more valuable functions, but also helps your clients see you as an important component in their technology management strategy.

The Shockey Monkey Client Portal is completely brand-able and customizable, down to the specific price points for ExchangeDefender products that appear in the Service Manager, ensuring that you’ll always promote your own brand and that you’ll be able to mark up and turn a profit on the services.

With all that said, here are a couple of important thoughts regarding the powerful combination of ExchangeDefender Service Manager and Shockey Monkey Client Portal:

First, it’s optional. You have the ability in your Service Provider portal to completely disable the Service Manager feature so clients cannot see it when they log in to their portals.

Second, it’s just not right for everyone. In some cases, a key part of the value you’re adding to your relationship with the client is alleviating the burden of managing and administering technology services. It may not make sense for you to offer clients the ability to do this themselves.

Third, however, many find that it does make sense, as it can be a huge time saver, efficiency builder, and profit booster for your business. Imagine not getting those calls about adding aliases or turning off the email accounts of terminated employees – how much time would your team have to dedicate to more important projects and client issues? What could the impact be on the bottom line if that time was available?

Fourth and finally, full documentation on the ExchangeDefender Service Manager is available at www.exchangedefender.com, and detailed training on the Shockey Monkey Client Portal is at www.shockeymonkey.com.

Do you find this information useful?

If you’d like a lot more in-depth discussion about the cloud and how it affects you and your clients, visit Looks Cloudy http://www.lookscloudy.com where I blog daily about the adoption of the cloud in SMB, conduct live webcasts and podcasts with industry leaders, and more.

Sincerely,
Kate Hunt
VP Community Development, ExchangeDefender
kate@ownwebnow.com
(877) 546-0316 x777

XDSYNC & Password Sync–Coming This Week!

This past week we have revisited a piece of software that was originally written over two years ago. Since our initial launch of XDSYNC back in 2009, it has become a widely used application among our partners. For those who may not be familiar with XDSYNC and what it does, let me explain.

XDSYNC is a service that you install on your local Exchange Server for accounts you wish to have protected by ExchangeDefender. The application monitors the structure of Active Directory & Mail Users and automatically provisions existing and newly created accounts into the backend system of ExchangeDefender. This allows an almost hands free experience for our partners when it comes to managing additions and removals inside of an organization.

Over the years one of the biggest requests has been for two additional components to this software. The first request was to have the ability to restrict/block an account on the server from being included in the automatic provision list. The second request was to implement a way to synchronize passwords between ExchangeDefender and the remote Exchange server. These requests have finally come to surface in our newest release of XDSYNC!

Exclusion List

The exclusion list is very straight forward. Upon configuration of XDSYNC you will notice an additional tab within the software. This tab will be populated with the current list of mail users on the Exchange Server. You simply check any accounts you wish for the software to ignore from the processing component and they will not be sent to Exchange Defender.

Password Sync

This process is currently being designed in a single direction due to limitations within the Windows environment. Initially it will not touch any existing users that existed before installation. The password change event will be triggered upon a password change request within ExchangeDefender.

For Example:

· Either an admin or users changes the password on “test@yourdomain.com”.

· This account is now flagged for “Password Sync”, if enabled.

· The next time XDSYNC pings for changes, it will be included on the list.

· The change gets processed and the password is updated on the Exchange server.

You may also notice from the screenshot we have included a “Notifications” section. This will allow you to enable and configure a recipient to be notified each time an account is either added/removed from ExchangeDefender via XDSYNC.

We are very excited to release this new version as it takes advantage of many code advancements and should operate at much higher level of performance than the previous version. Good news is that the new version is currently undergoing testing and should be released Friday of this week!

Hank Newman
VP Development, ExchangeDefender
hank@ownwebnow.com