The Ultimate Triple Threat: ExchangeDefender, Shockey Monkey, and You

Hosted Exchange 2010 + SharePoint 2010, the ExchangeDefender security suite, our offsite backup solution, and other products from ExchangeDefender are remarkably easy to manage – the Service Manager enables even completely non-technical users on your team to provision and manage our full suite of services in a clean, simple web-based interface.

The simplicity of this solution and ease of management is one of the reasons that ExchangeDefender has been successful since 1997. We want to make your business more profitable, and we’re always working on incremental improvements.

One of the biggest projects that the ExchangeDefender team has been involved with recently has been the launch of Shockey Monkey 2.0, “Reloaded.” Shockey Monkey is a free business management platform which was developed in-house by ExchangeDefender team. Shockey Monkey delivers support board and ticket management, client relationship management, project management, invoicing and billing, tasks and scheduling, sales pipeline and opportunity management, and the most unique feature, the client portal. Clients can open and view Support Requests, adjust their settings and preferences, access the Service Manager to provision and manage their own ExchangeDefender services, and more.

By combining the power of the Service Manager with the Shockey Monkey Client Portal feature, you can deliver a self-serve portal, allowing clients to manage their own ExchangeDefender service accounts, that not only helps you focus your valuable time and resources on more valuable functions, but also helps your clients see you as an important component in their technology management strategy.

The Shockey Monkey Client Portal is completely brand-able and customizable, down to the specific price points for ExchangeDefender products that appear in the Service Manager, ensuring that you’ll always promote your own brand and that you’ll be able to mark up and turn a profit on the services.

With all that said, here are a couple of important thoughts regarding the powerful combination of ExchangeDefender Service Manager and Shockey Monkey Client Portal:

First, it’s optional. You have the ability in your Service Provider portal to completely disable the Service Manager feature so clients cannot see it when they log in to their portals.

Second, it’s just not right for everyone. In some cases, a key part of the value you’re adding to your relationship with the client is alleviating the burden of managing and administering technology services. It may not make sense for you to offer clients the ability to do this themselves.

Third, however, many find that it does make sense, as it can be a huge time saver, efficiency builder, and profit booster for your business. Imagine not getting those calls about adding aliases or turning off the email accounts of terminated employees – how much time would your team have to dedicate to more important projects and client issues? What could the impact be on the bottom line if that time was available?

Fourth and finally, full documentation on the ExchangeDefender Service Manager is available at www.exchangedefender.com, and detailed training on the Shockey Monkey Client Portal is at www.shockeymonkey.com.

Do you find this information useful?

If you’d like a lot more in-depth discussion about the cloud and how it affects you and your clients, visit Looks Cloudy http://www.lookscloudy.com where I blog daily about the adoption of the cloud in SMB, conduct live webcasts and podcasts with industry leaders, and more.

Sincerely,
Kate Hunt
VP Community Development, ExchangeDefender
kate@ownwebnow.com
(877) 546-0316 x777