ExchangeDefender Goes Passwordless for Admin Login: Zero Issues, Skyrocketing Adoption Rate!

ExchangeDefender launched Passwordless Logins and we’re happy to report that there have been zero issues and the adoption rate is already through the roof. Unsurprisingly, login/password/security management was identified as the #3 biggest support issue in our town hall meetings with service providers.

As a part of our 2023 initiative to build the best email security platform, we’ve been looking at innovations in the software industry outside of the security space. Launching an authenticated session by sending an OTP code via email and SMS has quickly become a popular authentication method at primary online services. As a technical implementation, this is no different than a password reset link process we’ve used for decades – you click on a link, you’re emailed a secret token that authenticates you, your new session starts and that’s it.

It’s just a lot more user-friendly and allows the user to tap through instead of sifting through applications and tracking credentials. Passwordless login will significantly lower your support costs — today may be the last ticket about a login or password problem!

Of course, we strongly recommend rolling out MFA on every ExchangeDefender account. The other change we’ve made in 2023 is a move to a role-based administration in ExchangeDefender: instead of sharing a domain or sp login you’ll grant users in your org access to domain or sp admin (see www.exchangedefender.com/docs/sp) and they’ll be able to elevate privileges as necessary.

Thank you for embracing all the cool new stuff we build to make your day online safer. Our goal this year is to make secure services convenient and passwordless login is a part of that commitment.