ExchangeDefender Corporate Encryption

Introducing ExchangeDefender Corporate Encryption! Corporate Encryption is another new addition to the ExchangeDefender Suite!

Corporate Encryption is not replacing the Encryption piece that is already included in the full ExchangeDefender Suite; it is a separate feature that is simply adding a whole new level of protection and control. ExchangeDefender Corporate Encryption provides an easy and seamless way for organizations of all sizes to implement content protection and comprehensive control over information being sent through email.

Highlights

– Pattern-Based Encryption – Pattern Matching can detect patterns inside of outbound email and attachments and categorize them as credit card numbers, social security numbers, dates of birth or other company-specific account numbers. Each pattern can be assigned an automatic action to be taken once the message with protected content is detected.

– Comprehensive Reporting – ExchangeDefender Corporate Encryption delivers sophisticated reporting both on the activity of the users and the compliance officer. You can see at a glance which content is protected as well as which messages have triggered compliance and encryption activity. By reviewing this information you can be assured that any suspicious activity is quickly addressed and that you can respond to inquiries about your regulatory compliance on demand.

– Corporate Encryption Mechanisms – Pattern detection and lexicons provide only for the piece of the encryption puzzle – automating response to potential loss of corporate data is crucial to operational efficiency. Emails that contain sensitive information can be encrypted and sent to the recipient with the username and a password or can be simply emailed with a link to the encrypted message. For additional security, messages can also be forwarded transparently to the Corporate Compliance Officer (CO) who can review the message and then allow it to be sent or block it outright.

– Lexicon Dictionaries – Enables organizations to provide entire dictionaries of words that could indicate data leakage. For example, financial companies working in investments may want to intercept messages that contain words “Guaranteed Investment Returns” or “Insider Information” and assign an appropriate action to meet regulatory compliance.

How It Works…

Corporate Encryption is very easy to promote and it is also extremely easy to add to your solutions set and offer because there are so many benefits associated with using it. When talking with clients the key points to get across is that you understand the needs of their business and their pain points.  Also, let your prospects know that you have the product that can provide a solution. Another great thing to point out about Corporate Encryption is the ability to have more control. You can better monitor your network and be aware of things that are going on. You can define keywords and patterns, so that when certain things that you are concerned about happen you will know about them and be alerted. There are also legal and HR benefits of protecting both company data and employees and prevent important data from being leaked or sent out. Corporate Encryption is also compliant with SOX, HIPAA, SEC and local government requirements to provide you with more protection and powerful auditing.

ExchangeDefender Corporate Encryption is only available with the full version of ExchangeDefender and our Exchange + SharePoint offering; it is not available with our Essentials services.  Corporate Encryption is available for just $0.99/user/month and there are no contracts and no commitments.

For more information, visit the ExchangeDefender Corporate Encryption page on our website, or feel free to give us a call!

Stephanie Hasenour
VP Marketing, ExchangeDefender
stephanie@ownwebnow.com

The Easiest Way to Market ExchangeDefender Solutions

If you are like most MSP or IT solution companies, day to day business can often times get in the way of all of the things you would like to do in a given day? In this, sales and marketing efforts can be put on the back burner and operations can take the brunt of, or the majority of work needed to stay operational. Not many IT companies have dedicated sales and marketing staff, which can sometimes keep the business from reaching its next level goals.

One of the advantages to working with forward thinking vendors like ExchangeDefender is getting the opportunity to utilize provided, proven marketing materials, documentation, and expertise from dedicated marketing staff. This allows your business to get the essentials needed to grow the business without having to find resources or utilize hard earned revenues.

ExchangeDefender partners get access to a wealth of information and knowledge to brand and market their solutions. A quick visit to the marketing link at the ExchangeDefender website provides brandable materials from flyers and brochures, to Postcards and Mailers, to product specific cut sheets giving you access to all of the information needed to begin a marketing campaign, no matter how large or small.

The benefit to being a partner doesn’t end with just materials. The marketing staff will even dedicate resources to help you brand the documentation for your business. By filling out the simple form at the bottom of the site and uploading your logo, the ExchangeDefender marketing team will get to work for you custom branding requested materials and returning them to your business, usually within 24 hours.

By keeping your clients informed, creating recurring marketing campaigns, and providing branded documentation and materials, you will be well on your way to reaching your business goals. By utilizing the resources you have available and allowing the ExchangeDefender marketing team to lend a helping hand, you can be assured to keep revenues in your pocket and add additional revenues to the bottom line.

Frank Gurnee
VP, Channel Services, ExchangeDefender
(877) 546-0316 x4777
frank@ownwebnow.com

LOUIE LOUIE LOUIE LOOUUIIIEEEE

Over the past week we’ve had some reports about random slowness seen by users on LOUIE. So far this has been only reported by a handful of partners totaling less than 2% of the total user base on LOUIE. The reports from users included slow email delivery, OWA time outs and random errors in OWA. Unfortunately there was no common link between the reports (ISP, firewalls, etc.) which required us to do a bit of in-depth debugging. During our tracing we were able to log that timeouts appeared to be occurring during GC lookups by LOUIEMBOX1 when delivering mail or responding back to CAS servers with mailbox data. To rectify the issue we’ve increased the resources available to the domain controllers and we will be monitoring connections throughout the day.

Travis Sheldon
VP, Network Operations, ExchangeDefender
(877) 546-0316 x757
travis@ownwebnow.com

ExchangeDefender LocalCloud

The newest addition to the ExchangeDefender Suite is ExchangeDefender LocalCloud!

LocalCloud is gaining more and more interest every day! Thousands of our ExchangeDefender partners have already rolled out LocalCloud! If you have not yet heard of ExchangeDefender LocalCloud be sure to read this post or click here for more information ExchangeDefender LocalCloud.

ExchangeDefender LocalCloud is a completely cloud-based file storage platform that provides multi-device sync, geographical redundancy and local storage. The ExchangeDefender LocalCloud system syncs across any device that has an agent loaded onto it and allows users to have access to files on every device no matter where they are, whether in the office, at home, etc.

How Does It Work?

ExchangeDefender LocalCloud utilizes local caching on each machine which means users are not tied to an internet connection to access any of their data. LocalCloud provides an exciting, new, local file sync feature, which allows clients to leverage the cloud service to synchronize documents across multiple PCs, while only accessing the cloud to sync information changes. This allows users to access their files and make modifications quickly, without waiting for files to download. By removing the need to manage files “in the cloud” with a limited functionality editor, ExchangeDefender LocalCloud is able to eliminate the problem which has plagued many other competitors. Data integrity, backup, and redundancy is also completely handled; by replicating data across multiple, secure data centers, LocalCloud provides a robust solution and adds an additional layer of security, with full access to all logs and security controls.

LocalCloud Highlights

· Geographically Redundant Storage

· Enterprise Hardware

· Easy & Seamless

· Keeps Your Business in Sync

· Encrypted Storage & Encrypted Transfer

· Audit Logs & Access

· Support Included!!!

The only way you can use LocalCloud is with the full suite of ExchangeDefender. LocalCloud is currently available for FREE! With LocalCloud you get up to 1GB of storage included free of charge with ExchangeDefender. Once you enable LocalCloud all your users will have their FREE 1GB allocation ready to use. The only limitation is that you cannot pool the space. You can also upgrade your storage space if you need to. The process is outlined in the LocalCloud Installation Guide,  and pricing is defined in the Partner Guide.

With the successful launch of LocalCloud we are going to continue to make LocalCloud better and better. We have gotten a lot of feedback and feature requests for LocalCloud and know that it is capable of becoming an even more beneficial product to help you to become more profitable. Progressively, throughout the fourth quarter of this year we will be rolling out LocalCloud 2.0.

LocalCloud 2.0 will have more functionality when it comes to sharing folders with others so that multiple people can work on files. There will also be alerts sent out to users and groups when files are used, more detailed tracking and logs, and LocalCloud 2.0 will also have a Mac OS X client.

How to Order LocalCloud

As long as you have ExchangeDefender you have already have LocalCloud, you just need to enable it! Go to https://admin.exchangedefender.com and enable LocalCloud. If your business needs call for more storage space just go through the simple ordering process within the ExchangeDefender Support Portal in the Service Manager http://support.ownwebnow.com and click on LocalCloud.

For more information you can view the Installation Guide, How LocalCloud Works page, or feel free to give us call, (877) 546-0316 and ask us about LocalCloud.

Stephanie Hasenour
VP Marketing, ExchangeDefender
stephanie@ownwebnow.com

Defending Your Turf

There is no question that in today’s market no client is safe. Whether you have had long time partnerships with your clients, or if they are new to your service, there is bound to be someone right behind you that would love to woo them away with promises of lower prices. Though loyalty and commitment are important to many, the state of the economy has some looking to save every dollar they can, and this can sometimes mean that friendships or long-term relationships may be overlooked for a reduction in the bottom line.

There are a number of things that can be done to protect your turf.

1. Know your Competition

In this gathering as much information about competitor offerings, service, and pricing will allow you to be prepared for their imminent assault provide you the knowledge you need to defend your territory.

2. Visit Clients Frequently

We hear this often but it is the thing most MSP and IT solution providers do not do enough. These do not always have to be formal appointments, drop by with donuts in the morning or a pizza at lunch. The little things make all of the difference.

3. Keep Your Clients Informed

Newsletters, emails, and postcards are good ways to keep your company top of mind with your clients. It’s also a good way to keep clients informed about trends in technology and what’s going on with your business. Be sure that anything that is sent to clients is relevant and stripped of geek speak.

4. Pass On Savings

Many vendor solutions provide breaks or discounts when certain milestones or thresholds are reached. Most MSP’s and IT Solution companies pocket these savings and add them to the revenue. This may however be an opportunity to gain more loyalty with your clients by passing on a discount or savings when these savings occur.

5. Add Value Regularly

It is important to continuously evaluate your solution stack. When new features or benefits come out make sure to inform and add these for your clients. Providing new value is always a good way to keep a client happy.

Providing clients with information, value, and face time will surely help you combat the looming competition ready to take your client. By following some of these simple steps you will not only save a client but you will also be prepared for any potential threat. If you’re a kid of the 80’s you will remember the tagline “now you know, and knowing is half the battle.”

Frank Gurnee
VP, Channel Services, ExchangeDefender
(877) 546-0316 x4777
frank@ownwebnow.com

Inbound Mail Bounces

I see a lot of support requests where folks do not understand where the problem is when mail is not delivered. So this little short primer will hopefully shed a lot of light on how to resolve these.

The first thing to do is, search the rejection notice for the following text “exchangedefender.com”

If that does not provide any results, then the problem is that the email is not coming to ExchangeDefender. This can be a DNS record has not expired OR you have a different MX record in addition to inbound30.exchangedefender.com receiving the email.

If that finds a match then it’s likely making it to use but then it’s being rejected. From that point we only have 3 rejection types.

1. Rejected due to being a SPAM Botnet, this means the sending server is a KNOWN spam bot net (willingly or not) and needs to address that issue. We provide the details in the rejection

2. Rejected with a rejection “Relaying Denied”. This means the domain does NOT exist in admin.exchangedefender.com OR it does exist and it has not propagated yet. All you have to do is either add them if you don’t see it listed OR wait if it’s already listed.

3. Rejected with “ExchangeDefender does NOT protect this address.” This means the domain exists BUT the particular address in question does not. Again, as above, if it doesn’t exist in admin.exchangedefender.com add it, if it does then wait for propagation.

I hope these tips help you in resolving situations for your clients in a faster manner.

Carlos Lascano
VP Support Services, ExchangeDefender
carlos@ownwebnow.com
(877) 546-0316 x737

Microsoft Remote Connectivity Analyzer

When it comes to testing a user’s claim that their mailbox is magically not working again there are a ton of different tests you can do to troubleshoot. But if your Exchange or support staff’s Exchange skillset is limited, Microsoft Remote Connectivity Analyzer is your friend. In fact, it’s your best friend. 

We get a lot of assumptions when someone is reporting an issue with a mailbox, the usually consists of random connectivity that all conclude with “I don’t know, so it’s you”. Well the first thing we do when we such a report is attempt to load the mailbox in OWA/Outlook. If it loads, we get into the support cycle of “it’s broken, it’s you” , “no, it works, it’s you and/or your user”. This tool allows you to test everything remotely and spits out verbose error messages that can help you skip a test and if something is wrong, it helps you provide us with actually useful information. Of course, the garbage in/garbage out of software applies, if you’re putting in incorrect info then the error information becomes useless.

https://www.testexchangeconnectivity.com/

You can click on that link and see a list of tests, the one to emulate the Mailbox Access through Outlook is the “Outlook Anywhere” test.

The next page will ask for your log in information, make sure to observer the authentication practices for the server your client is on. They’re different on 2007 and 2010. You also get the option to use Autodiscover or manual server information. Remember, if you don’t have Autodiscover set up, don’t test using Autodiscover.

Carlos Lascano
VP Support Services, ExchangeDefender
carlos@ownwebnow.com
(877) 546-0316 x737