So far 2020 has been surprising on every level, and our legacy Exchange infrastructure was not going to be missing in action: As of May 31st, at 10 PM EST we have decommissioned our legacy Exchange and have moved everyone to the new Office365 SKU (Exchange2016/2019) to provide the best email experience Microsoft has to offer.
We do not anticipate any major issues. Months of engineering/testing/backups went into making this move as smooth as possible, and we really hope you like it.
If there is an issue, we can help:
We have increased staffing levels around the clock from May 31 – June 6th to help our clients and partners with any issues that may come up. If you run into any issues whatsoever, please keep in mind that there are two ways to get your mail even if Outlook is having issues:
Outlook Web App / Outlook Web Access
Both of these systems will allow you to continue sending/receiving email while we we help figure out what isn’t working right. Here are the best ways to get in touch with us:
ExchangeDefender Support Portal
If you do not have an account in our support portal, please submit your issue here:
If neither works, call us*:
USA (877) 546-0316
World: +1 (407) 465-6800
Support portal is the best way to get things done, but if you call or go through the 3rd party help site, we will get your issue into our portal and will work on the issue until everything is sorted out. We thank you in advance for your patience and we look forward to having you on the newer, more reliable, email experience.
Sincerely, Vlad Mazek
Traditionally, ExchangeDefender has been an email security platform, first and foremost. In order to secure your email on its way to/from your email infrastructure, your MX records needed to point at us and all your mail was secured using our platform. In May of 2020, that changed.
As of June 2020, you can offer ExchangeDefender solutions without ExchangeDefender or mail going through to us at all. It’s no secret that all the add-on cool features in ExchangeDefender (LiveArchive, Web File Server, Encryption, Compliance) are in their 3rd or 4th generation, and those services are in huge demand on their own.
You will shortly be able to purchase most of our offerings directly without the complexity of joining our partner program and without needing to implement a bunch of other features if you only need a way to securely collaborate. Our web site, ExchangeDefender.com will remain a partner-centric experience and we are introducing a new site used to manage ordering and processing of subscriptions to our a la carte services.
Our partners will be able to continue provisioning and ordering ExchangeDefender services as is. As a partner you’ll also have a choice of placing orders through the new a la carte service as well (if you don’t want to be involved in management, support, etc for your users) just without discounts and incentives (since we’ll be doing all that work now).
We strongly believe that our partner ecosystem provides a lot of value to the organizations that consider IT security to be critical to their success. The reality is that many do not, and our partners tend not to sell services to clients they deem too small or too unprofitable for the overall offering: now we have the means and ways to help them through service bundles and individual service offerings specifically designed for the cloud.
If you’d like to be on a beta test, please let us know, the new platform will launch next week!
ExchangeDefender SPAM Reporting (Feedback Loop) is a simple way for users to report SPAM messages that get delivered to their Inbox. This is a user-level feature in ExchangeDefender that inserts a link at the bottom of each processed email and gives users one-click reporting and blacklist management. Service providers and domain administrators can customize the appearance of the link that is automatically inserted at the bottom of the message.
Feedback Loop Feature
Login as the domain administrator And click on Mail Delivery > SPAM Feedback Loop. Click on Enable Feedback Loop Feature, make any optional additions to the signature, and click Save.
Enable Feedback Loop Reporting for Users
Once the feature has been enabled for the domain, Users will get a new feature in their Settings. Click on Settings > Settings and click on the SPAM Feedback Loop to enable signatures for email addresses associated with this user.
What does it look like?
The signature you designed on the Domain admin level will appear at the bottom of every HTML/text message that arrives in your Inbox. When the users click on the link it will open a web browser and take them to their ExchangeDefender account (if they are not logged in, they will see the login screen).
Once authenticated, the user can review the message, confirm that’s something they don’t want to see again, and we’ll look into it and make sure messages similar to the one they are reporting is not delivered to the Inbox.Users also have an option of providing feedback, uploading a copy of .msg file, as well as a checkbox that will automatically place the sender domain on a blacklist.
In conclusion, we realize that not everyone lives in Outlook or a web browser all day – so we’ve designed this process to help users that are mobile, or that interact with ExchangeDefender very infrequently – reporting and getting rid of SPAM is now just a click away. It also helps us improve the performance and accuracy of our filtering.
Try it out today!
Today’s webinar featured the launch of ExchangeDefender’s next generation LiveArchive, showcased by CEO, Vlad Mazek.
The new Live Archive is now a webmail in its own right not dependent on Exchange, Gmail or other major email providers. You’ll have to watch the video tour to get understand the mega power of the new service but a few highlights are:
– Live Archive offers real-time archiving of all inbound and outbound mail
– The ability to send and receive email during outages and other network disruptions
– The mailbox holds up to one year of mail
– Live Archive offers immediate email failover and disaster recovery and is compatible with all email providers
Live Archive Product Page:
Live Archive Technical Features:
ExchangeDefender is pleased to introduce the next generation of our email solutions.
We have supported and protected Exchange for over two decades and as well as managing security for every mail server solution on the Internet – trust us, we know email sucks. To help fix it – no matter where your email is, no matter if it’s Microsoft or Google or Amazon cloud – we needed to develop an email server that can run side by side. We are happy to show you the beginning of this adventure next Friday, where we will unveil the new product live… and a little surprise 🙂
ExchangeDefender LiveArchive is getting a major upgrade.
New, modern, responsive web interface that will make Gmail jealous. Potential not just to save your business but build a whole suite of solutions for business continuity, hybrid deployment to save licensing, backup offering, use your imagination. ExchangeDefender has built a mail server from the ground up with the focus on security that still enables your productivity. Join us and see it live! Q&A with the CEO to follow.
Join our upcoming Webinar
Friday, May 15, 11 AM
We strongly recommend business decision makers and IT personnel attend this meeting. We will be going over the new service launch, implementation and deployment, user notifications, service changes, and the product roadmap. As always, all of this will be done for you and on your behalf so “if you like the email experience you have now, you’ll get to keep your email experience” so if you just want it taken care of you don’t have to do a thing. If you’d like to understand how things will be deployed, changed, and upgraded then please make sure you attend.