General – ExchangeDefender Blog

August 21, 2015

Labor Day Promotion

Filed under: General — Tags: , , — Anastasia @ 9:37 am

Come celebrate Labor Day with our promotion going on, starting September 7th and ending October 7th. We are offering $3.00 off Full Hosted Exchange and $1.00 off Compliance Archiving with an order of 5 mailboxes or more. The compliance accounts will then correspond to those 5 mailboxes. If you have any questions please feel free emailing us at partners@exchangedefender.com or calling us at (877) 546-0316.

Disclaimer: In order to receive the $1 off Compliance Archiving you must purchase Full Hosted Exchange of 5 mailboxes or more. The compliance accounts will then correspond to those 5 mailboxes.

Hosted Exchange:

Our world class Hosted Exchange offering is our most requested product due to it being all inclusive enterprise business grade solution. This product is an affordable and reliable method of communicating for your business. Included in the product

  • A free copy of Microsoft Outlook 2013, Outlook Web App 2013 which is compatible with most mobile browsers. Depending on the platform you select you will receive the corresponding outlook licence key (either 2010 or 2013). Also, Activesync for Windows Mobile, iPhone and Android, with powerful scheduling and messaging functionality.

Compliance Archiving:

ExchangeDefender’s Compliance Archiving is a secure, long-term storage recovery and eDiscovery system that ensures you are compliant with regulatory requirements established by IRS, HIPAA, SOX and SEC. Some of the highlights of this product are:

  • Flexible long-term archiving (up to 10 years beginning at the life of the mailbox), exchange journaling technology ensures full archiving of all inbound, outbound, and internal email, quick search results in emails as well as in attachments and affordable archiving with storage fees that grow with your business.

Copyright © 2015 ExchangeDefender All rights reserved.

Contact information

Toll-Free USA: (877)546-0316
International: +1 (407) 546-6800
United Kingdom: 0800 8620149
Australia: 3 9001 0641

Fax: (954) 839-8737
Email: partners@exchangedefender.com


June 30, 2015

XD Bug Fixes / Updates

Filed under: General — Tags: , , — Cody Savage @ 11:21 am

Hey guys,
Over the past two weeks we’ve been fixing some of the little bugs and initiating some error trapping to improve the overall experience within Exchange Defender. We’ve been focusing on error trapping the account creation stage, making it easier to set up accounts correctly, and other stuff of that nature.

Updates:

• Account creation will now check for aliases before submitting, if an alias for the email address you are trying to create already exists and is tied to another account it will notify you of an issue. We’ve also configured it to check Distribution Groups, External Contacts and everything else to avoid having problems such as those pop up on account creation.

• All columns in the Service Manager are sort-able by their names, email addresses, domains.

• The Distribution Group tab now alphabetizes the list of users to make it easier to search through and search for users that are added or need to be added. The list is divided, the top of the list is email addresses added to the user group and the bottom of the list has External Contacts that have been added to the Distribution Group (each one is organized alphabetically).

• We fixed a bug with the CC Expiration Date for card holders using the year 2020. It would revert the CC Expiration date to show 2018.

• The Spam Quarantine for users now has a few options to make checking, deleting, or approving spam easier. It also has had some visibility tweaks / improvements to the message description format.

• We’ve gone through and fixed some of the errant CSS Style errors that were prevalent on some of our lesser used webpages and fixed some of the branding issues that existed on some of the pages in the admin portal.


February 13, 2015

LocalCloud – Update

Filed under: ExchangeDefender,General,Software — Tags: , — vlad @ 10:53 am

Today I’ve published an update for LocalCloud, which addresses a few issues that would result in a failure to upload a file. This issue would only occur under certain conditions and was only prevalent in large files It’s turns out this was a result of a known bug inside the .NET framework and how it handles event notifications for the filing system. In addition to resolving this bug, I’ve also implemented a few performance enhancements that should make the application run smoother.

Download: http://www.exchangedefender.com/software/XDStorage.exe

If you’re running a previous version make sure to uninstall it first. However, we’ve upgraded to a new installation platform and all future updates will be patched automatically.

lc_androidlc_iphone

Several months ago we added the LocalCloud feature set into our ExchangeDefender mobile application for both the iPhone and Android. Now you have the ability to access your files from your desktop, mobile workstation and practically any mobile device!

 

 

If you have never heard of LocalCloud, it’s a cloud based storage solution for documents. It recognizes multiple file types and is 100% compatible with office applications. You can share documents between computers and even allow other individuals access to your files. With multiple access points comes great responsibility, for this we have access control. This feature allows you or another individual to “check-out” files to prevent accidental overwrites while the data is exchanged in the cloud.

lc_desktop


February 11, 2015

Valentine’s Day Promotion

Filed under: General — Carlos @ 4:24 pm

LoveReturned

This year we’ll be focusing on our existing partner base even more. We’ll be cutting back on some of the road shows a bit and refocusing those resources to more efforts to reach out and help our current partners. We’re still offering migrations to our platform free of charge, if you aren’t aware of what we’re able to do, please give us a call at (877)546-0316.

Another step we will be taking is adding more promotions to help your growth. This month we’ll be showing you some “Love” for Valentine’s Day. Please be sure to keep an eye out in your physical mailbox. We sent out a “little something” for you guys to help you save some cash.

If you haven’t received a postcard from us by the end of next week reach out to to us we can get it to you electronically. If you need help with anything or have any questions about our free migration service please give us a call or email me and we can get the ball rolling.


February 10, 2015

Hosted Exchange – Configuration Checker

Filed under: Development,ExchangeDefender,General,Support — Tags: — vlad @ 9:39 am

Throughout the day we receive hundreds of requests for new services and  existing account modifications. Luckily we automated this process from a very early stage and this helped to prevent 99% of account provisioning errors. Believe it or not, there was once a time where everything was processed manually!

However on occasion when there is a hiccup, then it’s simple a matter of locating the source of the issue. While issues on our end are rather easy to diagnose and fix, it’s not always as simple  on the partner’s side. There can be a handful of issues that can arise if the account is not properly configured or contains an invalid parameter.

This is why we’ve implemented a well overdue feature integrated directly inside the service manager. If you select the drop down box next to any Hosted Exchange account, you will see a new option called “Check Configuration”.

check_address1

After selecting this option you will be brought directly to the “Check Configuration” page. It will automatically populate the email address from the previous screen and run the initial check. Also keep in mind that you are able to test other accounts without leaving this page.

It will perform several checks including: Syntax, Server Location, Provisioning, MX Record, Autodiscover and validates that the account is protected by ExchangeDefender. In the event an issue arises you have the option to either “Email” or “Open Ticket” which will automatically include the onscreen results.

check_address2check_address3

We believe that solving the issue promptly makes for a better long term relationship. So if there are any features or adjustments we can make to help smooth the transaction between you and your clients, don’t hesitate to let us know! Our support staff eagerly awaits the opportunity to speak with you about how we can continue to improve our process!


February 6, 2015

Windows Web Hosting Hardware Upgrade

Filed under: Announcements,General,Hosted Services — vlad @ 10:33 am

Platform Upgrade

If you follow our NOC you’ll notice that earlier this week we had a hardware upgrade to our Windows Web Hosting platform. Our team put in extra hours to minimize the amount of down time you and your clients would experience. The key components of the upgrade were RAM and CPU. This resulted in better performance for you and your clients.

Do I as the partner need to do anything?

There is absolutely nothing that you need to do on your end.  The upgrade took place on the server side and no changes need to be made on your end. It was a seamless transition and everything from data to host IP addresses remain the same. You and your clients can use the same great product as you always have.

Additional Perks

An additional perk is on the backend of things. The new hardware allows us to perform backups and recoveries more efficiently than what was previously available. This means less down time for you and your clients in the event of a disaster.

Moving Forward

The hardware upgrade was smooth transition. Over the past few days we have seen increased performance. In addition to performance enhancements we now have a more efficient way of backing up your data. As technology is always changing we look forward to making more improvements for you across all of our platforms!


February 2, 2015

ExchangeDefender – Licensing (Enhanced)

Filed under: Announcements,ExchangeDefender,General,Software — Tags: — vlad @ 10:24 am

Over the years we’ve always had a desire to increase the aspects of reporting in several areas. However due to time restraints and prioritizing our efforts towards ensuring we made our platform completely stable and continuing to provide a rock solid solution, we had to defer until later.

This has been the case for the last few years. We all worked insane hours to ensure that everyone had an awesome product, that they would be proud to call their own! Now we are enjoying the fruits of our labor and focusing on creating more of the eye popping visual features that will really help showcase our product!

As a result, I’m proud to showcase one of our latest ExchangeDefender features.

While signed in as a (Service Provider) account, you can view the licensing page located under: Licensing->Management. Here you could see the total seat count for the desired domain at a glance. We’ve expanded this to also include the ability to list each individual account under the domains. This is a toggle-able option that is off by default to help limit the initial page load for those who don’t want the extra information.

XD Licensing

Not only that, you also have the ability to save and download a PDF of the current view. This has been highly requested by several users as to provide them the ability to keep archived copies of their seat counts each month for financial records. Other users have simply expressed the need to print these reports, which we have also implemented with one click access.

XD - Licensing 2

Lastly we understand that our partner’s clients also like to be kept in the loop about their spam information from time to time. Listed next to every domain is the ability to view and print the current SPAM statistics for that account. All of this information is simply one click away, quick and easy access to the information your clients want to see!

Stay tuned we’re working on even more exciting features to help ease the load of bringing a new client on-board and continuing to manage that account!


December 15, 2014

File Extension Customizations

Filed under: General — Carlos @ 4:54 pm

Much like my last blog, I’ll be focusing on items I’m seeing low utilization on. This week I’ll cover file extension blocking. We’ve given you control over the file attachments that get are allowed to pass through the filter.

Some of you were part of our testing of the software and may have forgotten you set these settings. They’ll be going live, please remember that if you decide you want to now allow these items there is an update cycle that needs to happen and due to the nature of change it takes longer than our usual alias updates and such. So please login to admin.exchangedefender.com and make the changes you wish to make, there is no need to open a support request for this, this hopefully jars your memory.

There is an “exception list” these extensions we will not allow for deviation from our standards of scanning:

.ade, .adp, .bat, .chm, .cmd, .com, .cpl, .exe, .hta, .ins, .isp, .jse, .lib, .lnk, .mde, .msc, .msp, .mst, .pif, .scr, .sct, .shb, .sys, .vb, .vbe, .vbs, .vxd, .wsc, .wsf, .wsh

This is obviously for the security of your clients.


December 3, 2014

Profit opportunities you may be overlooking

Filed under: General — Carlos @ 11:03 am
Since coming back from our last trade show, I’ve been going over my notes. I focused on items that partners were unaware we offered. And the two products that keep popping up in my notes are Business Encryption and Compliance Archiving.
We offer business grade lexicon based and policy based (already included in ExchangeDefender pricing) encryption services. The lexicon based encryption adds a flexible layer to your data leak protection. You can configure keyword matches as well as dynamic regexp patterns.  The regexp patterns are used to catch specific content and encrypt it or re-route it to a manager for review. As part of the service, we’re able to help you set up dynamic rules built around your client’s requirements to ensure we’re meeting their desired results.
On top of that we also offer Compliance Archiving. This product meets eDiscovery request requirements that require the ability to search for communications in an environment that cannot be edited. Also, you can increase productivity and limit support exposure with your clients. I’m sure you’ve seen plenty of enormous corrupted mailboxes, because people don’t want to delete items and mailboxes getting locked out due to quotas.
As we see the market for just email shrink in pricing we have to focus on the specialized value add items. These are becoming increasingly important by the day.
If you have any questions ability the capabilities or pricing of these products please give us a ring and speak to anybody here and we’ll guide in the right direction.
Don’t forget our number is (877)546-0316.

Since coming back from our last trade show, I’ve been going over my notes. I focused on items that partners were unaware we offered. And the two products that keep popping up in my notes are Business Encryption and Compliance Archiving.

We offer business grade lexicon based and policy based (already included in ExchangeDefender pricing) encryption services. The lexicon based encryption adds a flexible layer to your data leak protection. You can configure keyword matches as well as dynamic regexp patterns.  The regexp patterns are used to catch specific content and encrypt it or re-route it to a manager for review. As part of the service, we’re able to help you set up dynamic rules built around your client’s requirements to ensure we’re meeting their desired results.

On top of that we also offer Compliance Archiving. This product meets eDiscovery request requirements that require the ability to search for communications in an environment that cannot be edited. Also, you can increase productivity and limit support exposure with your clients. I’m sure you’ve seen plenty of enormous corrupted mailboxes, because people don’t want to delete items and mailboxes getting locked out due to quotas.

As we see the market for just email shrink in pricing (due to non business products being purchased by businesses), we have to ensure that we offer specialized value add items. These are becoming increasingly important by the day.

If you have any questions ability the capabilities or pricing of these products please give us a ring and speak to anybody here and we’ll guide in the right direction.

Below you can find links to the product pages:

Corporate Encryption
Compliance Archiving

Don’t forget our number is (877)546-0316.


September 4, 2014

Operations Projects this Summer

Filed under: General — Carlos @ 8:06 am

This summer has been and will continue to focus on adding more infrastructure for capacity and redundancy purposes. Earlier in July the focus was on rebuild and upgrade for Local Cloud. Due to the success of the platform, we need to make some changes to allow for the deployment multi-site support on the storage hosting/replication side of the software. The changes allowed us to get some new hard ware in place as well.  This upgrade has improved the platform’s stability and growth potential. Once the changes to Local Cloud hardware upgrades were completed, our development team also made numerous changes to the software side of the platform that our VP of Development discusses here.

The second application to receive an upgrade was LiveArchive. One of the nodes for LiveArchive used for new clients needed a storage redesign to improve stability of the environment. The bottom line of LiveArchive is that uptime takes massive priority over the mail storage. We sell this as business continuity and the rebuild focused around that, should we ever encounter a storage issue event, we now have the ability to pretty quickly restore availability of the service, which was not the case previously.

Once that was completed, we worked meticulously with one of more important applications, we moved on to Compliance Archive. We understand the value of this offering and the redundancy requirement for folks to make sure this data is not lost. We spent a good part of the summer adding additional replication live replication procedures. This means that should the live database ever be affected we can immediately fail over to the live replicated copy.

The next month will be dedicated to improving the capacity and performance of our email scanning infrastructure. We will be adding 40% more processing power to our Los Angeles site. This will resolve an issue have been experiencing during extreme peak situations with processing speed. This type of build out is something that will come with no downtime expected.

Under_construction


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