Top 2023 Technologies: Inbox, Encryption, and Troubleshooting Solutions for Email Issues
Can you believe that we’re almost done with the first half of 2023? We’re often asked by partners to catch up so you can see what’s moving and what’s working. We pulled up some stats and tickets and here is what you’re leveraging the most in 2023:
1. Inbox + Bypass
Nearly every email provider and every email platform/server has had issues in early 2023. Hackers and the weather haven’t helped either. All this has propelled Inbox (https://exchangedefender.com/inbox) and Bypass (https://bypass.exchangedefender.com) to our most popular sites.
Email down? It has been for a lot of people in 2023
Inbox is the new generation of LiveArchive, an always-on email service that’s replicating your live mail stream in the cloud. When our clients had problems with Outlook online and Exchange, Inbox was there to let them continue working.
When emails bounced for weird reasons, ExchangeDefender Bypass was there to help people send mail out with their email addresses. Couldn’t receive an email? Bypass helped there too.
2. Encryption + Secure Forms
Regulatory compliance and just better business practices are driving our ExchangeDefender Encryption service to the second most popular spot.
ExchangeDefender Encryption enables you to send secure messages via email, text/SMS, and web services. Whenever you need to send something that you have to track, something that should be protected by multiple passwords, that needs to expire – we’ve got you.
The most leveraged piece? Reporting when an email is read. People want to know who and when something important was actually read by the recipient. When you need to know they saw it 🙂
3. Check + XDNOC
We’ve become experts at troubleshooting mail flow and now that AI is coming into the picture everyone needs some help to integrate all the vast cloud services that are powering everything these days. In a nutshell, when email breaks they call us.
The third most visited ExchangeDefender technologies were https://check.exchangedefender.com and https://anythingdown.com – and mostly because all major email services had issues in 2023. Check site will help you configure your DNS authorizations that are the leading cause of email problems – check your stuff! The NOC is more of a canary in the land mine, stay on top of it to know when there are issues and how to work around them if your provider/server/network is having issues.
Thank you for trusting us with your email, we’re working hard to keep you secure and keep you running when issues pop up.
ExchangeDefender Outbound Email Bypass
ExchangeDefender Bypass builds on our commitment to helping users deliver email – not to mention making it easier to troubleshoot and work around mail security restrictions. We’ve all experience the “email bounce” when a message we send to someone promptly returns with some cryptic error and the bottom line is the recipient isn’t getting your email.
ExchangeDefender Outbound Bypass helps remedy this problem.
Email non-delivery can happen for a number of reasons – insufficient resources, misconfiguration, outage, local system policy, etc. When your mail bounces there are no easy ways around it, and most savvy users will just go to their free mail account (gmail, yahoo, ISP) which can cause a number of legal and HR complications. We can do better: with ExchangeDefender Outbound Bypass.
Much like our inbound bypass feature, the mail transiting this system does not rely on ExchangeDefender IP address space, network policies, or restrictions. We further designed it to rely on the public cloud infrastructure which is typically trusted and not subject to extra SPAM check (it’s where all your Amazon receipts & promotions come from).
So how does it work?
Simply open your browser and go to https://admin.exchangedefender.com.
Click on Bypass and select “I have problems sending mail” – fill out the form, attach anything you may need to and the message is sent instantly. When the recipient hits reply the message will go to your regular email address. That’s all there is to it. When the recipient receives your email it will still show your name, your email address, and include any HTML, images, or attachments you’ve put in the message when you composed it. It can also be used to help us open a communication channel with the recipients IT provider to resolve the original bounce as well. We hope this helps our partners troubleshoot problems faster and provide our clients a more reliable and resilient email experience.
P.S. ExchangeDefender Bypass is intended for legitimate, person-to-person email. Use of this system for UCE, bulk, sales, or otherwise commercial mail can expose you to steep fines.