September 2020

ExchangeDefender Encryption is getting it’s second massive upgrade of 2020 – not just because it’s our most popular new product, but because more and more of our clients are starting to leverage it to solve old business communications problems more securely. This is a feature packed upgrade, heavily focused on automation, branding, encryption policies, long term message archiving, and most of all productivity updates.

We have listened to our clients and their challenges in the Covid-19 business interruption era and found that the biggest need is in the area of business productivity. It is no secret that almost all the compliance and encryption services were designed specifically for FINRA, SOX, PCI, and other popular regulatory standards. But what we’ve found out is that most of encrypted email traffic is actually focused on descretely and securely delivering lots of messages as a matter of business process.

It’s the modern version of a notary service, and it must fit the way people interact with email. When it doesn’t, when it’s clunky, when it’s slow, when it requires too many clicks, when it’s authentication is antiquated, when it is too restrictive – ultimately, when it’s not convenient people will not use it. That introduces inefficiency and lowered security standards.When we updated the ExchangeDefender Encryption in April of 2020, we focused on the user experience. We have kicked that up several notches, all based on the client feedback.

Encryption 2020 2.0

Live on Tuesday, September 29th at noon EST

We can’t wait to show it to you.
Features not available from anyone else in the industry.

Please take a moment to come see it. Due to popular demand, I’ll hit all the highlights in the first 15 minutes, and then go into full detail about what this can do. We’ll also be offering free trials and NFR during the event. Because this service doesn’t require the mail flow to go through us (no MX record or hosting/provider changes) it’s super quick and easy to deploy and requires no technical expertise to manage.

We’ve had a very busy summer, working on all sorts of features that are helping our clients and partners run a more profitable & predictable business. All of these new features will be available through ExchangeDefender as well as Wrkoo shortly.

This post is unfortunately not about one of those features. During the implementation of full automation for service subscriptions, terminations, and billing we found several partners that were committing outright financial fraud against us. This has caused us to revise our billing process and policies so that we can continue to provide a service that is both affordable and profitable for everyone.

In 2019, we’ve spent an average of ~62 hours per month dealing with delinquent accounts.

Delinquent accounts are those that do not pay their bills by the 5th of the month. By our policy every account that does not pay their invoice in full on the 1st has a ticket generated and assigned to the Billing Contact for the company. We then follow up with an email and a phone call to the billing contact. We understand that business can be difficult and unpredictable (credit cards get compromised, it’s hard to track expirations with all the vendors, some clients pay slow, etc) and we go out of our way to make sure the business is aware of an unpaid invoice. Invoices that are not paid by the 5th (after we’ve contacted the billing contact every possible way) are charged a late fee. If the invoice is still not paid we continue to make the best effort, and if it’s still not paid after the 15th the service is disconnected.

Delinquent Account Handling

If you were seriously late paying an invoice more than twice in 2020, your account will be flagged as delinquent. If any of the future invoices are unpaid by the 5th, you will be asked to provide a secondary funding source:

If neither funding source can be charged by EOD on the 3rd (after tickets have been opened and emails sent), the services will be suspended.We are hoping that this automation helps our partners and clients avoid service interruptions and late fees.

Vlad Mazek