We have listened to our partners and decided to redesign our invoicing system so it works better for our partners. One of the many benefits of having both Wrkoo and ExchangeDefender teams working together, (more details in our next webinar on September 10th, 2019) is that we can take great ideas from all sorts of businesses and adapt them to serve our IT partners better. Specifically, new ExchangeDefender invoices will be grouped by client:
This will give you a clear indication of how many services each client is subscribed to, what type, amount, etc. For deeper dives by your CPA, you can filter and group by service and client so you can get exactly what you’re looking for (by default everything is sorted alphabetically, by the client):
And for the full details, just tap the title:
We’ll shortly be adding the ability to move services around, adjust titles, and for even more functionality as well as branding options you will have the ability to customize literally everything in your own Wrkoo portal.
Wrkoo and ExchangeDefender teams have been rolling out new features, listening to our partners needs, and you’re going to start seeing a lot of new features that result from that one-of-a-kind collaborative effort.
The best news though – as this is just a taste of what is coming – you’ll have to tune into our webinar on September 10th at NOON EDT. Trust us, you’re going to love what we’ve got coming!
ExchangeDefender recently launched the Automatic Account Provisioning system that replaces our old ExchangeDefender XDSync. The new system automatically finds email addresses that are sending out messages and sends a welcome message to provision the account – the CIO/MSP get a report with a summary of changes and essentially automates the entire process.
For compliance purposes we’re making it super easy to keep track of this process and we’re even providing some tools to help manage accidental activation – for licensing purposes if the email address sends emails out it’s considered a billable user (only inbound aliases/distribution groups/contacts are free)
As a CIO/Service Provider
If the email address was provisioned through the automation process, you will see an icon A next to the email address in your portal. To manage the accounts you’ll have to hop down to the Domain Administrator.
As a Domain Administrator
Domain Admin control panel at https://admin.exchangedefender.com gives you more granular controls over Automatic Account Provisioning. Under the Accounts section you will find the same A icon next to the accounts that were provisioned automatically.
If these accounts were provisioned by mistake and these are not valid users, you can Block them. Blocking an account does two things: it removes the user from the block list so it doesn’t continue to get provisioned after it is deleted and it blocks messages from that user / device / service from relaying mail.
To find users that were blocked from automatic activation (in case that address becomes a regular mailbox/sender in the future) you can click on the Blocked Addresses tab:
Reporting and activity regarding accounts is still in the same place for both admin levels under the Accounts menu. Accounts that were provisioned through automation will show that they were created by ExchangeDefender Automation, and Blocked Addresses will show the name of the admin that blocked them.
What about deletions? What about turning this system off entirely?
We’re working on it – stay tuned! We’re obviously curious why anyone would want this turned off so if you have a legitimate reason (other than it makes it difficult to cheat on licensing) please let us know. If you have a legitimate use for a service/device to relay mail out, you can always configure it with a free IoT account in ExchangeDefender.
We are also currently working on automatic deletions (based on usage patterns) that will be configurable on a per-domain policy. For example, you’ll have the ability to deactivate accounts that have not sent out any email in 3 months.
As noted nearly two months ago, ExchangeDefender is starting Automated ExchangeDefender Provisioning. In the long, long ago when everyone ran their own Exchange servers, ExchangeDefender offered XDSync to automate creation of ExchangeDefender users as soon as they were added to the Active Directory.
Fast forward to 2019: Few people still run their own Active Directory and most users are now on cloud-based email services that don’t use Active Directory. This puts a burden on our CIO/MSP/IT personnel that has to manage users manually – so we solved that problem with ExchangeDefender. Here is the user experience.
Automated Provisioning – User Experience
When ExchangeDefender detects a new email address from your domain sending outbound mail, it will automatically provision the account for you. This way nobody has to deal with the account management and maintenance, nor do they have to filter and audit the list as local accounts, distribution groups, etc do not send out external emails anyhow. If they do, from the licensing standpoint, it’s treated as a user. When we detect a new user, they get this email:
The email contains branding and contact information of an MSP if the client is managed by an MSP. Otherwise, only the domain administrator and ExchangeDefender basic contact info is provided.
At this point, the user is added and configured for ExchangeDefender services according to the domain defaults the IT department configured for this domain.
Clicking on the “Complete Enrollment” button takes the user to the website to setup basic settings. This part is actually VERY cool and something our clients have been begging for – something that shows the user how to actually use the product.
The enrollment wizard is only 2 steps long and gets the essential settings that 99% of users change.
Setup your password, tell us what to do with SPAM, tell us what time you want the email report (if enabled by CIO/MSP/IT) and that’s it – user is done. We’re also working on additional customization/templating of the welcome emails which should be launching later this year.
Over the past year we’ve been introducing enterprise security measures to help protect our clients from an increasing volume of attacks. Email is the single most abused gateway for email threats – with 91% of corporate breaches starting through email – and it’s only getting worse.
If you’ve used Yahoo, MySpace, or hundreds of popular free web sites (go to https://haveibeenpwned.com/ to see how/who exposed your data) your credentials and other information is available on the web. Hackers are using these passwords and personal information to guess their way into other sites that haven’t been breached – so if you use the same or similar password (or only change the site id, or one number or letter to make it different) then you’re making it very simple for hackers to get into your account.
For the details on all the stuff we’ve got coming in September, we’d like to invite you to our webinar:
ExchangeDefender Security Upgrade
Tuesday, September 10th, 2019
In the meantime, we’re going to help our partners and clients not make things “stupid easy” for hackers – by globally resetting ExchangeDefender passwords that are older than 1 year. We’ll do this on September 1st, in a very minimally intrusive way, and for those that don’t use ExchangeDefender on the daily basis (and mainly just release SPAM from quarantines) the password change won’t affect them.
Using an OTP/2FA or VPN services or all the free features that are built into ExchangeDefender to keep you secure is obviously our preferred way but as we’ve noted – the realities of SMB concern for IT security – so we need to try something else. We really hope our partners and clients can take the time to attend the September Webinar, as we believe the stuff we’ve built will help lock down your organization and make security manageable again.
Ever since we committed to ExchangeDefender Phishing Firewall as a core feature in ExchangeDefender, we knew that the biggest user benefit will be a trusted cyber-security expert available as a part of the solution. ExchangeDefender redirects all links that pass through ExchangeDefender through our firewall, giving users that click on a suspicious link in their email more information about the suspicious site – for example, if you clicked on a link in an email from Bank of America and are actually going to a web site in Poland, it might be an issue. But who do you turn to when there is an issue?
ExchangeDefender Chief Security Officer is just a click away and so far we’ve handled over a thousand inquiries from our clients and partners. If you’re looking at a link and you cannot tell why we intercepted and flagged the content, just click on the yellow button and fill out a form.
Within 24 hours you’re guaranteed a response from our team. The turnaround average so far has been just 18 minutes!
What happens on the back-end is actually quite hands-on: first we investigate the original email and compare the context with the link target, location, etc. We then open the link in a sandbox (safe environment without additional network connectivity and no data) to see what sort of information the web site collects and attempts to send. We then rephrase it in a non-techie user-friendly way and help the client out.
We’ve been overwhelmed with both skepticism and compliments as a result – turns out most users do not expect a response and are pleasantly surprised when an actual human emails back with useful information. We’ve gotten compliments on our turnaround time, usefulness of information, saving the user from dangerous content, as well as thankful comments about the frustration that phishing in general creates – as we’ve been fine tuning xdref.com our users are seeing it less and less and when they do see it we are happy to help.
The overall value of the service cannot be overstated – we’ve saved our CIOs, partners, MSPs, IT guys and gals hundreds of hours in investigative work alone. We got our clients a security audit that allowed them to continue to work quickly. Not to mention about all the bad links that likely would have lead to a breach or security compromise – that the users and techs never had to deal with.
P.S. Included in ExchangeDefender Pro at no additional cost. If you’re still frustrating your clients with “training” programs/videos/whitepapers that SPAM filters catch and junk anyhow – stop wasting your clients time and money – ExchangeDefender Phishing Firewall is a better, more effective, more affordable solution.
ExchangeDefender Phishing Firewall has been a huge success in it’s initial roll out and I wanted to take a moment to bring you up to speed on our progress and our end goal: to eliminate phishing and spear phishing as a threat to our clients. I do not intend to mince words here, this is the #1 threat out there – 90% of all compromises and breeches start with a phishing email. Stopping it, as an email security company, is our #1 job and I’m happy to report that initial results are stunning.
Little bit of a rewind: Until now the most popular way to fight phishing and spear phishing was through “education” – there is an entire cottage industry of supposed “phishing education”, testing, refreshers – and it all revolves around training people to hover over links in Outlook, what not to click, what to read. It will not surprise you that such “training” is practically worthless, but they say that a picture is worth a thousand words so here is our phishing book:
In the 48 hours following 4th of July weekend in United States, dangerous links in the email were clicked on over 770,000 times.
Without ExchangeDefender Phishing Firewall, these links would have redirected our clients to dangerous sites that likely would have lead to a compromise or a security breach. So much for training.
What’s even more telling is that, even with our firewall in place, 164,000 people decided to proceed to a dangerous site anyhow.
If more than 1 out of 5 clicks in your email will take you somewhere dangerous, how well is your training performing?
With ExchangeDefender Phishing Firewall we are enabling companies to setup policies, restrict access, provide intelligence as the user clicks — and we provide logging giving you an idea who attempted to trash your organizations network.
The scary truth behind phishing is that training is only useful in blatantly apparent cases – the kind that will NEVER even get to your inbox. Our SPAM filtering detects dangerous email content and filters it out before it has a chance to get to your Inbox. The stuff that we can flag as dangerous – thanks to user reporting, audits, and look-ahead scanning is far more sophisticated than anything we could pack into a SPAM filter – and it gives your users real intelligence on what they are about to click on. You cannot expect users to remember all their training and to be a web security analyst – their job is acting on the email.
Our job, is making sure the emails get to them clean and free of dangerous malware. Once they click on the links in the email – we are going one step ahead – and leveraging our industry relationships (data feeds and infosec sharing of dangerous content) to make sure you know exactly what you’re clicking on.
Phishing is immensely profitable and far more effective than any other form of hacking – the user literally clicks and gives the hacker the keys to the network – and our ExchangeDefender Phishing Firewall helps remove the danger and reduces phishing to merely an annoyance.
The numbers speak for themselves.