January 2014

It’s important for our partners to understand what we are doing, how and why. We put more priority than most other companies mostly because we are small and the only way we succeed is if our partners do as well. With the MSP and IT marketplace wondering which vendors are going to make it through the year all you have to ask yourself is if you will – because if you do so will we. Everything we are doing at ExchangeDefender (and Shockey Monkey) is about helping our partners grow faster. To hear about it in detail please download the webinar we recorded yesterday:

ExchangeDefender 2014 Strategy Webinar

http://www.ExchangeDefender.com/media/XD2014Strategy.wmv

Growth

Every partner I talk to is focused on growing their revenues. Unfortunately growth, as predicted years ago, is coming at a more expensive rate than it did years ago. Not only is there a smaller pool of customers to pick from but the talent is scarce as well – so you will spend more on marketing and more on staffing.

By taking care of migrations, customer service, billing and even marketing assistance ExchangeDefender can help partners acquire more business and deliver more solutions faster. While that sounds like middle management lingo the truth is that you can grow faster if you can deliver more because you aren’t doing all the work yourself.

This is why we are doing what we are doing – our partners look to us to take care of the time consuming, schedule inconvenient, error prone and delicate parts of managing email and cloud solutions. They look to ExchangeDefender to create accounts, move email, configure Outlook clients – all simple and trivial activities that are remarkably time consuming and take lucrative projects into barely breakeven business. If ExchangeDefender can do it for you for free, why would you want to do it yourself?

Limited Time Opportunity

SBS is dead. Microsoft has priced out the rest of it’s solution stack way out of the typical IT budget of a small or medium sized business and when you layer on the cost of management and the cost of IT talent you see why the change is so significant. Even sophisticated IT providers are looking at the onsite infrastructure as a pain point because talent to manage those devices and servers is so expensive and so difficult to replace, combined with the incessant marketing for the cloud it is a losing proposition on multiple levels.

Don’t misunderstand what we are saying – the “move to the cloud” is not something that will go on for years. Last massively deployed SBS version launched in 2008 and those servers are well out of warranty by now. Over the next 2-3 years most of those customers will make it to the cloud and past that point the “move” will no longer have a significant amount of clients to make it worth while holding 6 figure Exchange and SharePoint specialists on staff.

This is why we are doing what we are doing – providing migration and support assistance to help you get your clients to the cloud is our embrace of the marketing and the pressing need in the marketplace. At the time that everyone is demanding it. If you aren’t talking to your clients about the cloud someone else is and the time to move them is now – but should you hire people just for a short term project to get this done? We feel like we can help there as well.

Success Beyond Traditional IT

I am always asked by partners and IT folks what I would do if I were in their shoes right now. What would I focus on?

I, Vlad Mazek, would focus on building up a larger revenue stream. The more money you have coming in and the more profitable you become the more bets you can make. I don’t sit in your shoes and I don’t know which specific terrific opportunities you may have in your local region – but I know that the only way you can take advantage of them is if you have the funds to market yourself and the time (read: employees) to convert the opportunity into cash.

This is why we are doing what we are doing – our smartest and biggest partners realize that the bottom of the traditional IT is going to fall out from the profitability chain and will no longer drive value. However, if you hold on to your clients and help them with the mobile, cloud, devices and so on there is a way to sustain margins and move on up.

Tune in, join up

Download the webinar and hear us out – it’s remarkably easy to get into the cloud with ExchangeDefender and so many people are already marketing the solution to your customers that the sales and value proposition is already clear to them: They just need to know how you’re going to help them do it.

We are at the greatest point of SMB IT – you’ve never been able to build a more sophisticated IT environment for less – and many small businesses are jumping on the opportunity. This is your chance to be a part of it without having to do a lot of work, without having to hire a ton of people, without having to work weekends and most importantly: Without having to lose your clients to a third party or pricing power.

We believe that the opportunity in SMB IT has never been bigger than it is now: It should be evident by the fact that we are providing these services without any additional costs. We are literally putting our money where our mouth is: We want to reward our partners for years of loyalty and give you an advantage in the marketplace. Eventually we will start charging for the migration services as bigger and bigger projects show up but right now you have nothing to lose and lots of new business to gain. Call us and let’s get this started.

Sincerely,
Vlad Mazek
CEO, ExchangeDefender

talkaboutxdExchangeDefender is off to a fantastic start and we wanted you, our clients and partners, to benefit from the developments we have under way. We’re strongest and most profitable when we work together and the opportunities we are identifying now will not be open for a very long time so tune in and hear what we’re doing in 2014:

Thursday, January 23, 2014 12:00 PM – 1:00 PM EST

https://www1.gotomeeting.com/register/164640976

ExchangeDefender and Shockey Monkey are taking on new challenges in 2014, the problems businesses face with cloud and mobile services are drastically different than they were in the traditional office client-server-LAN model. As a partner-only company we want you to be on the same page and understand how we can help you grow going forward.

Webinar will be recorded and available on Thursday in our recorded webinars section of the Social tab.

Brief Agenda

Our Q1 meeting will cover the business and technical developments on Q1 and Q2 agenda. Namely, we are doubling down on what works and cutting what doesn’t. Here is the webinar schedule:

Migration Sales Conversation – Role play of MSP and CIO conversation, how to effectively position the migration service in the language that a business owner can undertand. We’ll go over how to explain the process, describe the new service, inform them of the events that will take place during the process and how the problems will be addressed.

Shockey Monkey Update – Brief discussion on the Shockey Monkey strategy and implementation of new integrations with ExchangeDefender, iPhone, Android, internationalization (new languages), wider release of the Unicorn and direct partner model for Shockey Monkey sales to any small business that could use it.

ExchangeDefender Compliance Strategy – Update about the changes to ExchangeDefender Pro and our suite of compliance, failover, backup and file sharing/sync services. We will discuss the way ExchangeDefender creates a platform for secure and compliant communications.

This will be an event for both your techies and your business staff, the opportunity we have to help our partners to get into the cloud the right way and keep the clients protected and compliant with regulatory requirements is a lucrative one – and we are putting all our resources behind you.

See ya on the webinar!

-Vlad

Vlad Mazek, MCSE
CEO, ExchangeDefender

After extensive beta testing and taking tons of feedback on the design and future of LiveArchive, we are proud to introduce you to our newest version of ExchangeDefender LiveArchive. Available today and with all your email already loaded into the new system. What’s new?

New LiveArchive goes beyond email business continuity – it not only caches your inbound and sent mail but also keeps your contacts, calendars and appointments. It’s available anytime you need it via a secure web site, it is easily accessible from your smartphone and it even use IMAP to get to it from your email software like Outlook or Thunderbird.

Just remember to bookmark https://livearchive.exchangedefender.com

This was an enormous undertaking as a result of everything we’ve learned through the year of running the massive failover service. We’ve retired Microsoft Exchange as it simply could not scale or effectively provide the kind of service the new IT demands. When LiveArchive was conceived most business users had a central server and workstations in close proximity to it, so the biggest demand was to at least be able to access email if anything went down.

In 2014 and beyond things are a lot more complex and everything is in the cloud that never goes down, right? Smile

Truth is not just that the cloud is far less reliable than advertised but that there is often no centralized point of backup or control of corporate data. Some information is in Exchange, some is on your phone or your iPad, some is on another cloud file sync service and third party subscription services take care of the rest.

Our design challenge with the new LiveArchive was clear: Look beyond email and create a central point of business continuity for all corporate communications. We have built a massively scalable and redundant platform that can pull and receive information from third party services.

This is what we have delivered with LiveArchive and this is the future of ExchangeDefender as a business – providing security and backup for the cloud.

What does it look like?

With Microsoft out of the picture the look and feel of Microsoft Outlook Web Access is replaced with a scalable UI that works great in any browser you may have – which is convenient when you consider the growing variety of mobile devices and tablet/laptop platforms. Just point your browser to LiveArchive and it will find your grid as you authenticate.

lam2

During the beta testing process we recommended that our partners configure dormant profiles on their clients mobile phones so that when the downtime does happen they are just a few clicks away from setting up a full communications platform. In fact, once you switch from your native email platform to LiveArchive the experience with the mobile device is exactly the same, it’s very hard to tell the difference.

lam1

Please don’t wait for your infrastructure to crash before you look at setting up LiveArchive, partners that don’t track passwords and configurations tend to reset clients ExchangeDefender password as a first impulse reaction to an outage and then deal with another stack of problems on top of the actual outage. But we got you anyhow – our iOS and Android apps will be on the market soon and they deliver the full experience of the LiveArchive right inside of the app.

ios1

Don’t worry, you won’t even have to remember the LiveArchive address once you install the app, it’s right there on the shortcut bar:

ios2

In summary, it’s cold outside and now is the time to check this out. Smile

Sincerely,
Vlad Mazek
CEO, ExchangeDefender
(877) 546-0316 x500
vlad@ExchangeDefender.com