ExchangeDefender Phishing Firewall Support (CSO)
Ever since we committed to ExchangeDefender Phishing Firewall as a core feature in ExchangeDefender, we knew that the biggest user benefit will be a trusted cyber-security expert available as a part of the solution. ExchangeDefender redirects all links that pass through ExchangeDefender through our firewall, giving users that click on a suspicious link in their email more information about the suspicious site – for example, if you clicked on a link in an email from Bank of America and are actually going to a web site in Poland, it might be an issue. But who do you turn to when there is an issue?
ExchangeDefender Chief Security Officer is just a click away and so far we’ve handled over a thousand inquiries from our clients and partners. If you’re looking at a link and you cannot tell why we intercepted and flagged the content, just click on the yellow button and fill out a form.
Within 24 hours you’re guaranteed a response from our team. The turnaround average so far has been just 18 minutes!
What happens on the back-end is actually quite hands-on: first we investigate the original email and compare the context with the link target, location, etc. We then open the link in a sandbox (safe environment without additional network connectivity and no data) to see what sort of information the web site collects and attempts to send. We then rephrase it in a non-techie user-friendly way and help the client out.
We’ve been overwhelmed with both skepticism and compliments as a result – turns out most users do not expect a response and are pleasantly surprised when an actual human emails back with useful information. We’ve gotten compliments on our turnaround time, usefulness of information, saving the user from dangerous content, as well as thankful comments about the frustration that phishing in general creates – as we’ve been fine tuning xdref.com our users are seeing it less and less and when they do see it we are happy to help.
The overall value of the service cannot be overstated – we’ve saved our CIOs, partners, MSPs, IT guys and gals hundreds of hours in investigative work alone. We got our clients a security audit that allowed them to continue to work quickly. Not to mention about all the bad links that likely would have lead to a breach or security compromise – that the users and techs never had to deal with.
P.S. Included in ExchangeDefender Pro at no additional cost. If you’re still frustrating your clients with “training” programs/videos/whitepapers that SPAM filters catch and junk anyhow – stop wasting your clients time and money – ExchangeDefender Phishing Firewall is a better, more effective, more affordable solution.