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ExchangeDefender Tag

General

It’s Monday morning. Your inbox is unusually quiet. You open your browser—Outlook is down. Gmail? Frozen. Panic mode begins.

Enter Inbox by ExchangeDefender: your seamless, always-on backup email solution designed to just work when your primary provider doesn’t.

Never Miss an Email—Even During Outages

Email outages aren’t just annoying—they can be devastating for business. Whether it’s Microsoft 365, Google Workspace, or any other email provider, downtime happens. What matters is how quickly you bounce back.

Inbox automatically activates when your main email goes offline. No downloads. No IT tickets. No setup. Just log in and keep communicating with your clients, vendors, and team like nothing ever happened.

Real-Time Archiving + Instant Access

Inbox isn’t just a “break glass in case of emergency” tool—it’s your live email archive. Every incoming and outgoing message is captured before it hits your mailbox. That means:

  • Access to every message, even if Outlook never delivered it
  • Searchable archives by date, sender, subject, or keyword
  • Full message read/reply/forward functionality built in

It’s not just backup. It’s better-than-backup.

Works Anywhere, on Everything

Need to check in from your phone during an outage? Done. Working on your iPad from the airport lounge? Easy. Inbox works on:

  • Desktops
  • Tablets
  • Mobile devices
  • Any browser

Whether you’re fully remote, hybrid, or in the office, you’re always connected.

No Learning Curve. No Stress.

Unlike most email continuity solutions that require complicated server setup or IT babysitting, Inbox is plug-and-play. It’s designed for regular users—just log in and go. It works invisibly in the background until you need it, then steps into the spotlight like a superhero with a clean interface and powerful tools.

Final Thought: Inbox Is Peace of Mind

You don’t need to wait for the next outage to start thinking about business continuity. Inbox gives you confidence that even when your primary provider fails, your communication won’t.

🔒 Your email is always available.
💬 Your conversations never stop.
📦 Your business keeps moving.

Ready to see how Inbox makes outages disappear? Download the brochure or try a live demo!

General

Phishing emails targeting Xfinity (Comcast) customers are flooding inboxes again—and this wave is particularly deceptive. Disguised as legitimate communications from Xfinity, these emails are designed to create panic and trick users into compromising their security.

What’s Happening

Cybercriminals are sending emails that appear to be from Xfinity, warning users about urgent account issues. Common themes include service interruptions, billing errors, or suspicious activity. The emails often ask recipients to “secure their account” or update personal information, directing them to fake login pages that harvest credentials.

Many of these messages are styled with official-looking Xfinity branding, and even the sender email address can appear authentic at a glance. Some victims have reported receiving fake invoices or confirmations for charges they never made—creating just enough concern to drive a click.

📌 Source:

image of an xfinity phishing scam

Why It’s a Problem

Once you click on these links or share information, the consequences can be serious. Scammers may gain access to your Xfinity account, personal data, or even your entire device. This type of phishing can lead to identity theft, financial loss, or malware infections—especially if users unknowingly download files or enable remote access.

Even savvy users can fall for these tricks, which is why prevention and education are key.

📌 Sources:

How ExchangeDefender Helps

ExchangeDefender’s advanced threat protection is already working behind the scenes to block phishing emails like these. By scanning for malicious links, suspicious attachments, and known spam patterns, our system keeps these messages out of your inbox.

If you’re using our LiveArchive solution, your email continues to run smoothly—even if an attack disrupts your main provider.

Want to level up even further? Our Spearphish training platform delivers realistic phishing simulations to help your team recognize red flags before they click.

What You Should Do

If you receive a suspicious message claiming to be from Xfinity:

📌 Also check out:

Make sure your team knows the signs of phishing and doesn’t trust emails that feel rushed, pushy, or “off.” And if you manage email for clients, now’s a great time to reinforce best practices.

General

Once upon a time, email security was something only big corporations worried about—firewalls, encryption, threat detection… it all sounded like enterprise stuff.

But those days? Long gone.

If your business has an email address (and let’s be honest, who doesn’t?), you’re already a target. And the bad guys? They’re counting on you thinking security is “someone else’s problem.”

Let’s break down why email security is no longer optional—especially for small businesses.

1. Small Businesses Are Easy Targets

Cybercriminals know that smaller companies don’t always have the time, money, or resources to invest in advanced security tools. That’s exactly why they get hit more often.

Think of it this way: would a burglar go after Fort Knox… or the house with the front door wide open?

2. Phishing Scams Are Smarter (and Meaner)

Today’s phishing emails don’t look like Nigerian prince spam. They’re clean. Branded. Personalized.

They might come from what looks like your vendor, your CEO, or even your bank.
They want you to click the link, download the invoice, or reset your password.
And they’re sneaky good at it.

That’s why real-time threat detection and phishing filters are essential—not just “nice to have.”

3. Email Holds the Keys to Your Business

Think about it: your inbox is a treasure chest of…

  • Client communications
  • Invoices and payment links
  • Internal documents
  • Credentials and logins
  • Contracts, quotes, and private notes

If someone gains access to your email, they don’t just read your messages—they own your business operations. And the recovery costs (both financially and reputation-wise) are brutal.

4. The Cost of NOT Securing Email Is Way Higher

Sure, tools like ExchangeDefender cost money. But do you know what costs more?

  • Downtime
  • Breach cleanup
  • Legal fees
  • Lost client trust

Email security is no longer a cost center—it’s a business continuity solution.

5. The Right Tools Make Security Simple

You don’t need to hire a team of security experts. ExchangeDefender helps small businesses stay protected with:

✅ Spam + phishing filters
✅ Email encryption
✅ Real-time malware scanning
✅ Quarantine reports + trusted sender controls
✅ Simulated phishing training
✅ 24/7 monitoring + support

It’s not just about defense—it’s about peace of mind.

Your email is your front door. Lock it.

Small business or not, today’s threats are real—and relentless. But with the right protection in place, you can focus on growing your business instead of chasing down security fires.

🔐 Want to see how ExchangeDefender can keep your email secure? Let’s talk.

ExchangeDefender General

Let’s be honest: managing vendors can feel like babysitting a circus. You’re juggling tickets, waiting on “escalations,” and explaining the same problem five different times—while your client is breathing down your neck asking, “Is it fixed yet?”

Sound familiar?

That’s exactly why so many MSPs are switching to ExchangeDefender—not just for rock-solid email security, but for support that actually supports you.

We Know What MSPs Need—Because We’ve Been There

ExchangeDefender was built with MSPs in mind from day one. That means:

  • Fast, no-nonsense support
  • Clear escalation paths
  • A team that understands how you work

No more battling a clueless Tier 1 rep reading from a script. When you call or chat with us, you’re talking to someone who gets it—and gets moving.

Less Waiting, More Solving

Other vendors? You submit a ticket… it disappears into the void.
With ExchangeDefender:

  • You get status updates, not silence
  • You can chat with a real person, not a bot
  • And when there’s an issue, we’re proactive, not reactive

Because your reputation’s on the line, and we treat it like our own.

Partner-First, Not Product-First

Most vendors focus on their platform. We focus on your business.
That means:

  • White-labeled portals to make you look good
  • Multi-tenant dashboards that don’t require a PhD to use
  • Sales and marketing support to help you grow—not just survive

When we help you win, we win. Simple as that.

What Our Partners Say


“We cut down support tickets by over 50% after switching to ExchangeDefender.”
— A Real-Life, Much-Happier MSP

“I don’t have to explain the same issue 3 times. They just get it—and fix it.”
— Another Grateful IT Pro

The Bottom Line

If you’re tired of chasing down support teams and patching together vendor chaos, it might be time to try something built for you.

💡 With ExchangeDefender, you get:

  • Powerful email security & continuity
  • End-user tools that make support easier
  • Real humans who know their stuff

Ready to ditch the vendor headaches?
👉 Start your free trial today.

General

Let’s face it—email is the lifeblood of modern business. But behind every “urgent” subject line or familiar sender name, there could be something much more sinister lurking. At ExchangeDefender, we spend our days defending inboxes against threats most people don’t even know exist. So today, we’re spilling the secrets. Here are 5 sneaky email threats that could be hiding in plain sight:

1. Lookalike Domains (a.k.a. Evil Twins)

These emails come from addresses that look legit—maybe a single letter off from your CEO’s real email, or a domain that’s cleverly misspelled.


Why it’s dangerous: They’re made to trick you into clicking links or wiring money.
How we stop it: ExchangeDefender uses advanced domain and sender verification to block imposters fast.

2. Zero-Day Attachments

These are brand-new threats that haven’t even made it to antivirus databases yet. They come disguised as invoices, resumes, or project files.


Why it’s dangerous: Traditional filters might miss them.
How we stop it: Real-time scanning and sandboxing help catch unknown threats before you open them.

3. Credential Harvesting Links

Not all phishing scams are loud and obvious. Some hide in the form of password reset requests or shared documents.


Why it’s dangerous: One click can expose your login—and open the door to your entire system.
How we stop it: Link analysis and real-time URL scanning keep you protected, even from shortened or masked links.

4. Conversation Hijacking

Hackers insert themselves into real email threads and respond like they’re part of your team. Creepy, right?


Why it’s dangerous: You’re more likely to trust something that feels familiar.
How we stop it: Behavioral monitoring flags unusual responses—even when they happen mid-thread.

5. Impersonation of Internal Staff

Ever get a weird request from “Accounting” or “HR”? Sometimes, attackers mimic your internal teams to request sensitive info or payments.


Why it’s dangerous: These attacks rely on trust and internal knowledge.
How we stop it: ExchangeDefender uses AI and policy enforcement to detect when internal communication doesn’t add up.

So, What Can You Do?

Well, you already did the first step: you’re here. 🧠👏
The next step? Put a solution like ExchangeDefender Email Security between your team and the bad guys. We’re built to detect, block, and neutralize all of these threats—before they hit your inbox.

Because email should be for collaboration, not chaos.

👉 Learn more about how ExchangeDefender protects your business: https://exchangedefender.com/email-security

General

We all know that email is the backbone of business communication. A disruption in email services can halt operations, delay responses, and impact customer trust. Recent events, such as the Microsoft Outlook outage in March 2025, left thousands without access to their emails, highlighting the vulnerability of relying solely on a single email provider.​

The Business Impact of Email Downtime

When email services go down, the consequences can be severe:​

  • Operational Delays: Employees unable to access emails may miss critical deadlines and meetings.​

  • Customer Dissatisfaction: Delayed responses can frustrate clients and damage relationships.​

  • Financial Losses: Interruptions can lead to missed opportunities and revenue losses.

Introducing ExchangeDefender Inbox

To combat these challenges, ExchangeDefender offers Inbox — a robust email continuity solution designed to keep your business running smoothly during email outages. Inbox provides:

  • Uninterrupted Access: Continue sending and receiving emails even when your primary service is down.​

  • Seamless Integration: Works alongside platforms like Outlook, Gmail, and Yahoo without the need for additional installations.​

  • Secure Storage: Automatically archives inbound and outbound emails for up to a year, ensuring data is always retrievable.​

  • User-Friendly Interface: Accessible on all modern devices, allowing your team to stay connected from anywhere.​

Stay Prepared with ExchangeDefender Inbox

Email outages may be inevitable, but downtime doesn’t have to be. With ExchangeDefender Inbox, ensure your business remains responsive, reliable, and resilient.​

Discover more about how Inbox can safeguard your communications: ExchangeDefender Inbox

ExchangeDefender

When we launched our new user interface infrastructure, we did so that we could run ExchangeDefender at the cutting edge. By bringing all of our apps under one umbrella, we can now monitor and address bugs and performance issues in real-time.

The pace of development has really picked up, and when things are constantly improving, it’s important to keep everyone informed when issues get addressed and bugs get fixed. At https://admin.exchangedefender.com, when you log in as a Domain Administrator, you will now see a new Announcements button on the bottom right.

You can view our announcements on this screen (same content that is available on the login screen) and you can click on the Changelog to see our recent changes. This way you can see what is being added and fixed, and we can track it back to the original issue report.

We owe a huge thank you to our partners and clients for feature suggestions and bug-fix help last month, we are working hard to keep the web apps at the top security and industry standards because this is how people exchange sensitive information and we take great effort to make that easier and more secure.

General

In today’s increasingly remote work environment, teams often face challenges when sharing large files securely and efficiently. Traditional methods like email attachments or outdated file servers can be cumbersome and pose security risks. ExchangeDefender’s Web File Server (WFS) offers a solution tailored to these needs, facilitating seamless and secure collaboration across different locations.​

Challenges in Remote File Sharing

Remote teams frequently encounter issues such as:​

  • File Size Limitations: Email systems often restrict attachment sizes, making it difficult to share large documents.​

  • Security Concerns: Transferring sensitive information without robust security measures can lead to data breaches.​

  • Lack of Real-Time Collaboration: Without centralized platforms, coordinating on document edits and updates becomes challenging.

How ExchangeDefender WFS Addresses These Challenges

ExchangeDefender WFS is designed to overcome these obstacles by providing:​

  • Unlimited File Sharing and Storage: Users can upload and share files of any size without worrying about storage limits, ensuring that large documents like contracts or design files are easily accessible.​

  • Enhanced Security Features: With 128-bit SSL encryption, password protection, and auto-destruction capabilities, WFS ensures that sensitive data remains secure during transit and storage.​

  • User-Friendly Interface: The platform’s intuitive dashboard allows users to create document libraries, manage recipients, and track activity without requiring extensive training or IT support.

  • Real-Time Collaboration: Teams can work simultaneously on documents, with features like version control and activity logs keeping everyone informed of changes.

Real-World Application

A local real estate company, Orange Avenue Homes, utilizes ExchangeDefender WFS to share contracts between remote team members and clients. The platform’s ease of use and robust security features have streamlined their document management processes, enhancing overall productivity.​

For remote teams seeking a reliable and secure method to share large files, ExchangeDefender Web File Server offers a comprehensive solution. Its combination of unlimited storage, advanced security, and collaborative tools makes it an invaluable asset in today’s digital workspace.​

Explore more about ExchangeDefender Web File Server and how it can benefit your remote team at ExchangeDefender Web File Server.

General PRO TIPS

Phishing emails are deceptive messages designed to trick you into revealing personal information or installing malicious software. Reporting these emails helps protect your account and assists in improving Microsoft’s security measures. Here’s how you can report phishing emails in Outlook:​

For Outlook on the Web (Outlook.com):

  1. Sign In: Log into your Outlook.com account.​
  2. Select the Email: In your inbox, click the checkbox next to the phishing email you wish to report.​
  3. Report as Phishing:
    • At the top of the message list, click on the “Report” button.​
    • From the dropdown menu, select “Phishing”.
  4. Confirmation: The email will be moved to your Junk Email folder, and Microsoft will be notified to enhance their spam filters.​

For Outlook Desktop Application (Windows):

  1. Open Outlook: Launch the Outlook application on your computer.​
  2. Select the Email: In your inbox, click to highlight the phishing email.​
  3. Access the Report Feature:
    • Navigate to the “Home” tab in the ribbon at the top.​
    • Click on the “Report” button. If you don’t see this option, you may need to add the “Report Phishing” add-in:​
      • Click “Get Add-ins” in the ribbon.
      • Search for “Report Phishing” and click “Add.”
  4. Report as Phishing:
    • After adding the add-in, select the phishing email again.​
    • Click “Report” in the ribbon, then choose “Phishing.”​
  5. Confirmation: The email will be moved to your Junk Email folder, and Microsoft will receive a report to improve their spam filters.​

For Outlook Mobile App (iOS and Android):

  1. Open the App: Launch the Outlook app on your mobile device.​
  2. Select the Email: Tap on the phishing email to open it.​
  3. Access More Options:
    • Tap the three-dot menu (⋮) at the top right corner of the email.​Microsoft Support
  4. Report as Junk:
  5. Confirmation: The email will be moved to your Junk folder, and Microsoft will be notified to enhance their spam filters.​

Source: Microsoft Support

ExchangeDefender General

As mentioned in the previous blog post, our new Web Services infrastructure is coming with a ton of new features, new UI, and new faster way of rolling things out that can help benefit & secure everyone.

In the previous post we discussed the scope of the update – rolling up over a decade and a half of legacy features, hacks, services, automations – all into a modern web services world where we can start rolling out features faster.

The biggest problem we are trying to solve now is how to quickly deploy efficient solutions. Most of the development time isn’t in actual coding or rollouts, most of the time is in design and confirming that users are able to quickly and effortlessly rely on them. Past service design was built over the years, as we helped our clients mitigate one security problem after another. Restructuring it will make things far smoother and easier to use.

Note the three single icons next to teach message checkbox. Tapping them on a touchscreen interface or with your mouse triggers the action to Release, Allow Sender, and Review. Icons aren’t very intuitive though – so we see people click on the checkbox and scroll all the way to the top to release a message.

Consider a new modern UI where icons become buttons. Would that change user behavior? Good news is that this will no longer be subject to opinion or guess but hard data as every element of our page will give us actual feedback about how the new feature is being used and how it’s performing:

By leveraging actual usage statistics and better insight on the backend, we can rely on AI to provide a far better level of service with a way faster delivery. In other words, we can respond to security problems faster.