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ExchangeDefender Blog

General

Once upon a time, email security was something only big corporations worried about—firewalls, encryption, threat detection… it all sounded like enterprise stuff.

But those days? Long gone.

If your business has an email address (and let’s be honest, who doesn’t?), you’re already a target. And the bad guys? They’re counting on you thinking security is “someone else’s problem.”

Let’s break down why email security is no longer optional—especially for small businesses.

1. Small Businesses Are Easy Targets

Cybercriminals know that smaller companies don’t always have the time, money, or resources to invest in advanced security tools. That’s exactly why they get hit more often.

Think of it this way: would a burglar go after Fort Knox… or the house with the front door wide open?

2. Phishing Scams Are Smarter (and Meaner)

Today’s phishing emails don’t look like Nigerian prince spam. They’re clean. Branded. Personalized.

They might come from what looks like your vendor, your CEO, or even your bank.
They want you to click the link, download the invoice, or reset your password.
And they’re sneaky good at it.

That’s why real-time threat detection and phishing filters are essential—not just “nice to have.”

3. Email Holds the Keys to Your Business

Think about it: your inbox is a treasure chest of…

  • Client communications
  • Invoices and payment links
  • Internal documents
  • Credentials and logins
  • Contracts, quotes, and private notes

If someone gains access to your email, they don’t just read your messages—they own your business operations. And the recovery costs (both financially and reputation-wise) are brutal.

4. The Cost of NOT Securing Email Is Way Higher

Sure, tools like ExchangeDefender cost money. But do you know what costs more?

  • Downtime
  • Breach cleanup
  • Legal fees
  • Lost client trust

Email security is no longer a cost center—it’s a business continuity solution.

5. The Right Tools Make Security Simple

You don’t need to hire a team of security experts. ExchangeDefender helps small businesses stay protected with:

✅ Spam + phishing filters
✅ Email encryption
✅ Real-time malware scanning
✅ Quarantine reports + trusted sender controls
✅ Simulated phishing training
✅ 24/7 monitoring + support

It’s not just about defense—it’s about peace of mind.

Your email is your front door. Lock it.

Small business or not, today’s threats are real—and relentless. But with the right protection in place, you can focus on growing your business instead of chasing down security fires.

🔐 Want to see how ExchangeDefender can keep your email secure? Let’s talk.

ExchangeDefender General

Let’s be honest: managing vendors can feel like babysitting a circus. You’re juggling tickets, waiting on “escalations,” and explaining the same problem five different times—while your client is breathing down your neck asking, “Is it fixed yet?”

Sound familiar?

That’s exactly why so many MSPs are switching to ExchangeDefender—not just for rock-solid email security, but for support that actually supports you.

We Know What MSPs Need—Because We’ve Been There

ExchangeDefender was built with MSPs in mind from day one. That means:

  • Fast, no-nonsense support
  • Clear escalation paths
  • A team that understands how you work

No more battling a clueless Tier 1 rep reading from a script. When you call or chat with us, you’re talking to someone who gets it—and gets moving.

Less Waiting, More Solving

Other vendors? You submit a ticket… it disappears into the void.
With ExchangeDefender:

  • You get status updates, not silence
  • You can chat with a real person, not a bot
  • And when there’s an issue, we’re proactive, not reactive

Because your reputation’s on the line, and we treat it like our own.

Partner-First, Not Product-First

Most vendors focus on their platform. We focus on your business.
That means:

  • White-labeled portals to make you look good
  • Multi-tenant dashboards that don’t require a PhD to use
  • Sales and marketing support to help you grow—not just survive

When we help you win, we win. Simple as that.

What Our Partners Say


“We cut down support tickets by over 50% after switching to ExchangeDefender.”
— A Real-Life, Much-Happier MSP

“I don’t have to explain the same issue 3 times. They just get it—and fix it.”
— Another Grateful IT Pro

The Bottom Line

If you’re tired of chasing down support teams and patching together vendor chaos, it might be time to try something built for you.

💡 With ExchangeDefender, you get:

  • Powerful email security & continuity
  • End-user tools that make support easier
  • Real humans who know their stuff

Ready to ditch the vendor headaches?
👉 Start your free trial today.

General

Let’s be honest—cybersecurity sells, and it’s tempting to lean on scary headlines.
“Hackers are targeting your business!”
“Ransomware could wipe out your data!”
While technically true, fear-based selling wears thin. It breeds skepticism, fatigue, and often ends in “I’ll think about it” instead of a sale.

So, how do you sell cybersecurity in a way that’s effective, trust-building, and value-driven?

Let’s dive in.

Step 1: Focus on Trust, Not Terror

Clients—especially SMBs—aren’t looking for horror stories. They want:

  • To understand risk, not panic over it
  • A clear solution they can afford
  • Confidence that you’ve got them covered

Position yourself as a guide, not a doomsday prophet.

✅ Instead of: “Hackers could steal your data any second!”
💡 Try: “Cyberattacks are rising for businesses your size—here’s what others are doing to stay protected.”

🔗 According to Cybersecurity Ventures, global cybercrime costs will hit $10.5 trillion annually by 2025.
(Source: Cybersecurity Ventures)

Step 2: Lead with Education

MSPs that educate sell more—period.
Instead of overwhelming clients with jargon, simplify the narrative:

  • Explain why email is the #1 attack vector
  • Show how phishing, spoofing, and ransomware actually happen
  • Demo how tools like ExchangeDefender filter threats before they reach inboxes

🎯 Use visuals, infographics, or even real (anonymized) examples from recent incidents.

🔗 75% of organizations around the world experienced a phishing attack in 2023
(Source: Proofpoint 2023 State of the Phish Report)

Step 3: Talk ROI, Not Just Risk

Security isn’t just about prevention—it’s about business continuity and saving money in the long run.

Explain how cybersecurity:

  • Reduces downtime and data loss
  • Cuts insurance premiums
  • Keeps clients compliant with industry regulations
  • Saves on remediation and PR costs

🛠 Example: “Email continuity through ExchangeDefender means even during outages or attacks, your team stays productive and your business doesn’t lose momentum.”

Step 4: Sell Simplicity & Scalability

Most SMBs worry security will be:

  • Too technical
  • Too expensive
  • Too hard to manage

Reassure them by offering packaged, easy-to-deploy solutions like ExchangeDefender, which include:

  • Email Security
  • Spear phishing Training
  • Email Outage Protection
  • Encryption
  • Secure File Sharing

You’re not just selling a tool—you’re offering peace of mind as a service.

Step 5: Use Stories, Not Stats (Alone)

Stats are powerful, but stories sell. Share case studies or anonymized “almost-breaches” that were stopped thanks to your services.

Example:
“One of our clients almost wired $30,000 to a spoofed vendor—our email filter caught it just in time. They didn’t even know they’d been targeted.”

That sticks way more than a pie chart ever could.

Want to show your clients you’re not just selling—you’re protecting?
👉 Let us help you white-label powerful email security, make it easy to deploy, and even easier to sell.

🔗 Learn more about becoming a partner: https://www.exchangedefender.com/partners

General

Email scams are getting bolder, and the latest one impersonating Norton LifeLock is making waves across inboxes everywhere. If you or your clients have received a suspicious email about a Norton subscription renewal or refund, here’s what you need to know—and why it matters.

🚨 What the Scam Looks Like

This phishing campaign is cleverly designed to mimic official Norton communications. The email usually warns of a pending charge or a renewal for Norton LifeLock services you never signed up for. Some versions say the charge is already complete, encouraging panic.

It may include:

  • Official-looking logos and invoice PDFs
  • Toll-free numbers to “cancel” the subscription
  • Links that direct you to phishing pages

🤔 Why It Works

Scammers know how to create urgency. These emails often claim you’re being billed hundreds of dollars, prompting victims to call the provided number or click a cancellation link. Once on the phone, scammers may:

  • Request remote access to your computer
  • Ask for banking credentials to “process a refund”
  • Install malware or steal sensitive data

🛡️ How to Protect Your Organization

ExchangeDefender recommends taking the following actions to stay safe:

  • Never call phone numbers listed in suspicious emails
  • Avoid clicking links or downloading attachments
  • Report emails that look off – even if they seem to come from a known brand
  • Enable 2FA wherever possible

If you’re using ExchangeDefender’s advanced phishing protection, our system is already working behind the scenes to stop these attacks before they hit your inbox.

MSPs, Take Note

This scam isn’t just a one-off – it’s part of a growing trend targeting businesses through brand impersonation. If you’re an MSP, we recommend sharing this post with clients and ensuring email continuity is part of your disaster recovery planning.

With ExchangeDefender’s LiveArchive, even if a phishing email triggers an outage or breach, business communication can continue seamlessly.

🔎 Learn More

Stay informed, stay secure. Read Norton’s official scam alert page here or contact ExchangeDefender support if you need help tightening your phishing defenses.

Have questions or want to beef up your email security stack? Try ExchangeDefender PRO! Contact us today.

Stay safe out there!

ExchangeDefender — Email Security, Backup & Continuity Built for Business.

General

Phishing emails have come a long way from the hilariously obvious scams of the early 2000s. Today, they’re more convincing, better designed, and — worst of all — more effective. Knowing how to spot a phishing email can mean the difference between avoiding a breach… or becoming the next cautionary tale.

Let’s break down the anatomy of a phishing email — using real examples and highlighting the red flags you should never ignore.

What is Phishing?

Phishing is a type of social engineering attack where cybercriminals pose as trusted entities to trick people into giving up sensitive information — like passwords, credit card numbers, or access credentials. These emails may look like they’re from your boss, your bank, or even your favorite app.

Key Elements to Watch For

Let’s dissect a classic phishing email and highlight where the danger hides:

1. Weird or Slightly Off Email Address

Example: ceo@exchanqedefender.com instead of ceo@exchangedefender.com

A single letter can be all it takes to trick someone. Always double-check the sender’s email. If it looks “off,” it probably is.

👉 Pro Tip: Hover over the sender’s email or tap to reveal full details.

2. Urgent or Threatening Language

Example: “Your account has been suspended due to suspicious activity. Click below to restore access.”

Scammers want you to act fast without thinking. Anything that demands “immediate action” is likely designed to panic you into clicking.

3. Generic Greetings

Example: “Dear user” or “Hi customer”

If it’s a real company emailing you, they probably know your name. Phishing emails often use vague intros to cast a wide net.

4. Suspicious Links or Attachments

Example: A button that says “Restore Account” but links to a random URL like http://secure-login-info.com

Always hover before you click. If the URL doesn’t match the legitimate site, run far away (and don’t open attachments either).

5. Spelling + Grammar Errors

Even today, many phishing emails are riddled with typos and weird formatting.

Example: “You acount has been suspened. Click hear to restore”

You’d be surprised how many people overlook this — don’t be one of them.

✅ How to Protect Yourself

  • Slow down. Urgency is a tactic.
  • Verify. If in doubt, call or message the sender directly (don’t reply).
  • Train your team. Run phishing simulations regularly.
  • Use protection. Email filtering tools like ExchangeDefender can stop threats before they hit your inbox.

Phishing emails rely on one thing: human error. But with awareness, training, and the right tools, you can turn your team into a human firewall. Learn what to look for — and don’t let the phish hook you.

Want to test your team’s phishing detection skills?
👉 Try our free phishing simulation today

Stay safe. Stay alert. Stay unphished.

General

Scammers are getting more creative — and now, they’re impersonating trusted names like The CBE Group, Inc., a legitimate debt collection agency, to defraud unsuspecting victims. These scams are not only spreading by phone but also through email, text, and QR codes, making them especially dangerous for businesses and individuals alike.

At ExchangeDefender, we’re committed to helping you recognize these threats before they do damage.

First, What Is the Real CBE Group?

The real CBE Group is a licensed debt collection company based in the U.S. They work with federal, state, and private creditors, and they may contact you via:

  • Phone
  • Letter
  • Email

But here’s the key difference: they follow the law and won’t pressure you into shady payment methods or scare tactics.

Common CBE Group Scam Tactics to Watch For

1. Fake Debt Collection Calls

Scammers impersonate “CBE agents” and use:

  • Threats of arrest or legal action
  • Demands for immediate payment
  • Calls that feel rushed or overly aggressive

2. Spoofed Caller ID

  • The call appears to be from a CBE Group number.
  • Uses robocalls or a script to lure you in.

3. Phishing Emails or Texts

  • Fake QR codes or links saying “Resolve Your Debt.”
  • Redirects you to malware, phishing sites, or fake login pages.

4. Unusual Payment Requests

  • Gift cards, cryptocurrency, Venmo, or Zelle? 🚫 Huge red flag.
  • No legitimate collector will ever ask for these.

5. Bogus Case Numbers or Settlements

  • “You’re being sued.”
  • “We can settle this now — but you must act fast.”
  • These are pressure tactics to catch you off guard.

🔍 How to Tell If It’s Really CBE

Before you respond or pay anything, do your due diligence:

  • Visit the official site: https://www.cbegroup.com
  • Ask for a written validation notice (required by law)
  • Call CBE directly using verified contact info
  • Check your credit report — is the debt even real?

⚠️ What to Do If You’re Contacted

If you get a suspicious message claiming to be from CBE Group:

  1. Don’t click any links or scan QR codes.
  2. Don’t provide personal, financial, or login info.
  3. Hang up, then call the real CBE Group or check their website.
  4. Report the scam to the:

🛡️ How ExchangeDefender Protects You

Scammers may use legitimate-looking emails, domains, or QR codes to target you. Our advanced threat protection tools filter out spoofed emails, phishing attempts, and malicious content before it ever hits your inbox.

🔐 Want to ensure your organization stays safe?
Reach out to ExchangeDefender today for enterprise-grade protection against phishing, fraud, and impersonation.

General

There’s a fresh scam in town, and it’s after your crypto.

Scammers are sending highly convincing emails that look like they’re from Coinbase, warning users of account restrictions or suspicious logins. These messages urge you to “verify your account”—but it’s a trap. A well-disguised one.

What Makes This One So Dangerous?

Unlike typical junk mail, this phishing campaign is:

  • Well-designed with real Coinbase branding
  • Free of typos and grammar fails
  • Carefully crafted to trigger panic clicks

Once you click, you’re led to a nearly identical login page where your credentials (and potentially your wallet) are stolen.

What To Watch For:

  • Emails from sketchy or lookalike domains
  • Urgent calls to action: “Verify Now”, “Your Account Is Suspended”, etc.
  • Fake login pages (hover links before clicking!)

Pro Tip: Coinbase emails always come from @coinbase.com. Anything else = 🚩

🛡️ How ExchangeDefender Has Your Back

When you use ExchangeDefender’s advanced threat protection, you’re not just hoping Gmail will catch it.

You’re getting:


✅ Real-time phishing detection
✅ Dangerous link filtering
✅ Quarantine control with full transparency
✅ Education tools to keep your team aware and alert

We don’t just filter spam—we weaponize your inbox against scams like this.

What To Do Now:

  1. Update your 2FA and passwords—especially for financial accounts
  2. Bookmark real login pages—never trust links from emails
  3. Enable email security tools like ExchangeDefender
  4. Forward phishing emails to security@coinbase.com
  5. Educate your users—because one bad click can cost you big

🔐 Stay Safe, Stay Smart

Crypto is exciting—and so are the people trying to steal it. These attacks are only getting smarter, so it’s up to us to stay two steps ahead.

🧰 Want to learn how ExchangeDefender can protect your business from phishing and email threats?
👉 Let’s Talk.

General

Let’s be honest—email security terms like SPF, DKIM, and DMARC sound like alphabet soup mixed with cybersecurity gibberish. But if you’ve ever wondered how spam gets caught, how scammers spoof emails, or why legit messages sometimes land in junk folders… this is for you.

We’re breaking down the big 3 of email authentication—in plain English—so you know exactly what’s happening behind the scenes when you hit “Send.”

🛡️ SPF – Sender Policy Framework

What it does:
SPF tells the world which servers are allowed to send emails on your behalf.

Real-world example:
Think of SPF like a bouncer at a club. Your email server hands over a guest list (SPF record) at the door. If someone tries to get in wearing your domain name but isn’t on the list? Denied.

Why it matters:
It helps stop spammers from pretending to be you—but on its own, it’s not foolproof.

🧾 DKIM – DomainKeys Identified Mail

What it does:
DKIM adds a digital signature to your email that proves the message hasn’t been tampered with.

Real-world example:
Imagine sealing a letter with a wax stamp. If the seal’s broken, you know something’s up. DKIM is your email’s digital seal, verifying that it really came from you—and nothing changed in transit.

Why it matters:
It prevents sneaky edits to your message and proves authenticity. Combine it with SPF, and you’re already leveling up.

🕵️‍♀️ DMARC – Domain-based Message Authentication, Reporting & Conformance

What it does:
DMARC is like the manager that makes sure SPF and DKIM are actually being followed—and decides what happens when something fails.

Real-world example:
Let’s say someone shows up at your email club with a fake ID. DMARC is the one that decides: “Should we let this slide, quarantine them, or kick them out completely?”

Why it matters:
DMARC tells mail providers how to handle sketchy emails that claim to be from you. It also gives you reports so you can see who’s spoofing your domain.

🔒 Why Should You Care?

Because your email reputation = your digital trust. If you send emails from your business domain and don’t have SPF, DKIM, and DMARC properly set up, you’re basically telling the internet, “Hey, anyone can pretend to be me!”

That leads to:

  • More emails going to spam
  • Higher chance of getting spoofed or blacklisted
  • Less trust from customers, vendors, and partners

✅ How ExchangeDefender Helps

We make email security easy, even if you don’t speak fluent geek. ExchangeDefender includes tools to:

  • Set up and manage SPF, DKIM, and DMARC
  • Monitor spoofing attempts
  • Keep your reputation clean and your messages trusted

🧠 TL;DR

  • SPF = Who can send your email
  • DKIM = Prove it wasn’t tampered with
  • DMARC = Enforce the rules + get reports

If you’re not using them, your email could be getting filtered—or worse, faked.

Ready to secure your domain like a pro? Let us help → www.exchangedefender.com

Archiving General

Because when your inbox goes dark, your business shouldn’t.

🚨 The Problem: Email Outages Happen

Imagine this: a sudden power outage, a server crash, or a cyberattack strikes. Your team can’t send or receive emails. Projects stall, client communications halt, and productivity plummets. It’s not just inconvenient—it’s a business risk.​

🛡️ The Solution: Email Backup with ExchangeDefender LiveArchive

Enter ExchangeDefender LiveArchive—your safety net when email systems fail. LiveArchive ensures uninterrupted access to your emails, even during outages. Here’s how it supports your disaster recovery plan:​

  • 24/7 Email Access: Keep your team connected with continuous email availability.
  • Seamless Integration: Works alongside your existing email infrastructure without disruption.​
  • Real-Time Archiving: Automatically backs up emails, ensuring no data loss.​
  • User-Friendly Interface: Access archived emails easily through a web portal.

📈 Why It Matters

Incorporating email backup into your disaster recovery strategy isn’t just smart—it’s essential. It minimizes downtime, protects sensitive information, and maintains client trust. With LiveArchive, your business stays resilient, no matter what.​

Don’t let an email outage derail your operations. Integrate ExchangeDefender LiveArchive into your disaster recovery plan today.​

General

Let’s face it—email is the lifeblood of modern business. But behind every “urgent” subject line or familiar sender name, there could be something much more sinister lurking. At ExchangeDefender, we spend our days defending inboxes against threats most people don’t even know exist. So today, we’re spilling the secrets. Here are 5 sneaky email threats that could be hiding in plain sight:

1. Lookalike Domains (a.k.a. Evil Twins)

These emails come from addresses that look legit—maybe a single letter off from your CEO’s real email, or a domain that’s cleverly misspelled.


Why it’s dangerous: They’re made to trick you into clicking links or wiring money.
How we stop it: ExchangeDefender uses advanced domain and sender verification to block imposters fast.

2. Zero-Day Attachments

These are brand-new threats that haven’t even made it to antivirus databases yet. They come disguised as invoices, resumes, or project files.


Why it’s dangerous: Traditional filters might miss them.
How we stop it: Real-time scanning and sandboxing help catch unknown threats before you open them.

3. Credential Harvesting Links

Not all phishing scams are loud and obvious. Some hide in the form of password reset requests or shared documents.


Why it’s dangerous: One click can expose your login—and open the door to your entire system.
How we stop it: Link analysis and real-time URL scanning keep you protected, even from shortened or masked links.

4. Conversation Hijacking

Hackers insert themselves into real email threads and respond like they’re part of your team. Creepy, right?


Why it’s dangerous: You’re more likely to trust something that feels familiar.
How we stop it: Behavioral monitoring flags unusual responses—even when they happen mid-thread.

5. Impersonation of Internal Staff

Ever get a weird request from “Accounting” or “HR”? Sometimes, attackers mimic your internal teams to request sensitive info or payments.


Why it’s dangerous: These attacks rely on trust and internal knowledge.
How we stop it: ExchangeDefender uses AI and policy enforcement to detect when internal communication doesn’t add up.

So, What Can You Do?

Well, you already did the first step: you’re here. 🧠👏
The next step? Put a solution like ExchangeDefender Email Security between your team and the bad guys. We’re built to detect, block, and neutralize all of these threats—before they hit your inbox.

Because email should be for collaboration, not chaos.

👉 Learn more about how ExchangeDefender protects your business: https://exchangedefender.com/email-security