Hurricane Sandy – ExchangeDefender Blog

October 30, 2012

Hurricane Sandy

Filed under: Support — Carlos @ 2:19 pm

helping-handsFirst off, our thoughts are with all of you and your families, and we hope you are all safe at least. We understand that a lot of the North East, which is densely populated, is out of power. Once an area or office is out of power obviously it means that mail servers are not online. Let ExchangeDefender be a helping hand in during this natural disaster. As subscribers know, we have multiple options to help you and your clients:

 

Mail Spooling/Bagging

ExchangeDefender will hold up to 7 days worth of your mail for you automatically. Remember once your server is online, there is nothing within ExchangeDefender that you have to do, it will spool down to you automatically in intervals.

Note: If you know you will be down for longer than a 7 day period please let us know via support ticket and we will see what we can do to help out with that issue.

LiveArchive

If your clients have employees that are out of the affected radius, remember LiveArchive is an option for them to at least lightly continue working if the majority of the company is within the affected area. Remember LiveArchive was designed for issues like this.

It is available at https://livearchive.exchangedefender.com/ with their ExchangeDefender credentials.

If you have any issues, please let us know you either call us or open a support ticket at https://support.ownwebnow.com.

Tips & Tricks:

We are talking about massive quantities of mail here so we do not want you to lose any. Remember when you bring your servers back online make sure all the settings are correct, meaning they accept mail from our subnets anonymously. We can only spool messages that are deferred, once a bad configuration outright REJECTS mail, it is no longer spooled. So a smart approach may involve bringing the server online with the WAN NIC unplugged to just be sure your settings are before you let it rip.

Carlos Lascano
VP Support Services, ExchangeDefender
carlos@ownwebnow.com
(877) 546-0316 x737