Today we’re happy to announce the launch of ExchangeDefender Self Service portal. You can find the application at https://www.ExchangeDefender.com/ss
We’d like to thank our partners and support clients for helping us identify issues and tasks that come up with our platform frequently. These simple tasks often require opening up a ticket, placing a phone call, verifying identity, etc and we’ve decided to give our users the power to manage these issues on their own.
What can you do with ExchangeDefender SS?
Unlock a Hosted Exchange account
Request a PTR bypass because of broken DNS
Get a PIN for phone support
Reset an ExchangeDefender Encryption account
Some of these tasks require multiple steps, but we feel it is easier to address them as a user than to float it up the typical IT support channel. For example, let’s assume you cannot get into your account because it got locked out due to a DDoS or hack attempt. Well, the user already types in their email address and password all day long, it’s easier for them to unlock the account by going to the site than to open up a ticket, place a call, provide all the information, wait, wait, test, etc – and we’ve heard our users loud and clear: You want more control. ExchangeDefender SS gives you that control – and makes it easier to get things done without having to talk to anyone.
Of course, these issues can also be done through the same old fashioned phone and ticket support (and we’d be happy to help you at https://support.ownwebnow.com) – but honestly, this way is quicker and if our Feedback inbox is any indication – the users demand it. We look forward to adding more functionality and making common problems easier to solve, quickly and efficiently through Self Service Portals – so keep on sending us feedback (available at the bottom of every page) and your suggestions.