We would like to invite our clients, partners, and enterprise users to a closed beta of Project: Inbox – an affordable email solution that can be used as a standalone solution or in hybrid mode with M365 and G Suite.
If you are interested, please email email@example.com along with a domain name you will be using for the beta test.
Our CEO recently held a webinar explaining the strategy behind this new service and it has been evolving ever since based on market feedback. Simply put, there is a huge market for affordable mailboxes that still meet the high end security and business requirements like top of the line email security, SSO, IMAP/Outlook/Mobile access, and still use the same domain name as the more expensive Exchange or Gmail office suites.
For an overwhelming majority of users within larger organizations, email is an absolute necessity but the average cost of $150/year/employee is putting a strain on IT budgets. Furthermore, the projected slowdown in the economy will make our clients more cautious about their IT spending. Our models show a trend of more users being mobile-first (with remote work being mobile-only) and a growth of service-related mailboxes is creating an opportunity to help us improve our clients security while reducing their service bill.
If this sounds like a winning opportunity for your business or your clients we hope you’ll join us in building something new and awesome. Those that help us out will enjoy the service for free for a while but we have a limited number of spots depending on industry and seat count so if you’re even remotely interested please email us as soon as possible.
We’re trying something new, because we’re launching a new product.
We’re enormously proud (and a bit nervous) to introduce our partners and clients to a brand new product category from ExchangeDefender: focused on business process management, optimization and accountability. We’ve learned a thing or two about information management and security by handling Microsoft Exchange for businesses for over two decades and the new product that we’re going to announce on Thursday will help complement it.
We would like to extend an invitation to our partners (*** This webinar is live, there will be no recording ***; style this prominently) to take a look at what we’ve built, what has managed our business for years, and to collect feedback and suggestions on what more we can to do help you count on our new product as a profitable way to help businesses gain some accountability.
The webinar itself will be more of a town hall meeting than our typical death by PowerPoint.
The primary goal is to explain what has been working for us and see what more we can do so it can work for you as well. We will be going over our roadmap, our implementation, our business model and where/how this new thing works. Aside from some cool swag and custom marketing collateral, you’ll also be the first one to get access to the beta version that you can use for free and see how it can manage your business and where you may have a sales opportunity.
We are very excited to announce the launch of the new XD Service Manager that will allow our partners and their clients a much friendlier way to manage their Exchange services. This is a complete rewrite of the code – frontend and backend – and we’ve taken all the feedback and made the beast much friendlier both for smaller accounts as well as for enterprise clients with tons of users to manage directly. The goal was to entirely remove the IT department and “the PowerShell guy” from the equation and put power user tools at your disposal to quickly and effectively make changes on the mass scale.
But first, the frontend – full rewrite – with new responsive UI and controls. Previous jQuery UI that has been hacked, tweaked and kicked along for years is being replaced by this UI that will work as well on the desktop as it does on any mobile device:
Navigation is in line with typical modern design you’ve seen in many other web applications with ability to filter, scope, search and quickly apply changes to multiple accounts.
Actions are context-based, meaning you will not be refreshing the entire page in order to get search results or do quick changes on multiple accounts. We’ve fully extended the Exchange feature set in the new UI giving you the ability to centrally manage all aspects of your Exchange service without having to go back and forth between different screens or modules (so in that regard, it’s even easier to deal with than an Exchange management console)
Finally, and perhaps most importantly, the new service is very end-user friendly. While 90% of the feature requests for the new service manager came from our power users that expressed a lot of frustration with the speed and accessibility of the portal, we needed to recognize the reality of who manages IT in 2018 – it’s no longer the IT guy or the IT department – users want to be able to take control of their public folders, distribution groups, forwarding, password resets and so on – so our design had to take that into account as well:
As you can tell, the new Service Manager is far friendlier and uses the same wizard approach in the end-user mode that they are likely very familiar with. Because we’ve done very strict implementation on the backend (with all the regulations we are now responsible for), it’s virtually impossible for them to make a mistake. Unfortunately for some of our unskilled IT folks this means no more “Password1” or “NoSPAM” or “Princess1!” as a password going forward but everyone will be experiencing far fewer problems as a result of it.
Better reporting as well – you’ll be able to get the full overview of configuration, who uses what, where they are at and so on.
The new Service Manager goes into Beta next week (last week of March 2018) and will run in parallel with the existing Service Manager (on the same site as https://support.ownwebnow.com) as we get more feedback from our entire user base – so don’t worry about this springing up on you as a surprise. You will see the new link on the Dashboard and will have the ability to access the new infrastructure from there. Both will continue to work for at least a month.
This is also the new UI framework for Shockey Monkey: which we have been working on for a year now. The same infrastructure, MVC, UI and upgraded backend are going to be driving ExchangeDefender, SM, XD and all other services which means that you’ll very soon be managing everything from the same look and feel that will be extended to your site as well. What it ultimately means is that the new UI will follow your branding and your color schemes and no matter where in the ExchangeDefender universe your client ends up, they will be dealing directly with your brand.
And we’ll be there in a live chat to provide support and help them out with every service.
Thereby ultimately managing the entire communications, collaboration and business management platform end-to-end. Very exciting times ahead!
Attachment download: New Service Manager Partner Guide (pdf).