ExchangeDefender Service Cancellation Schedule
ExchangeDefender has always tried to help our partners when it comes to billing management. Perhaps you’ve noticed that no matter when you sign up for the service during the month you are not charged. Not even a prorated amount.
The terms of service do require a 30 day notice, but we understand that sometimes our IT partners are too busy to remember to cancel stuff. As we’ve grown over the years, it’s become necessary to lock down our subscription management a few days before the billing cycle that runs on the 1st. Inevitably someone forgets or waits till the last moment and opens a ticket nearly at midnight making for an awkward pointing to terms of service. Worse, some partners make their staff wait till the last of the month to manage cancellations and adjustments, which stresses everyone out unnecessarily.
So we’ve got a solution. When you come to delete / cancel the service you will be given the option of selecting a cancellation date. This allows our partners to have the service scheduled for automatic deletion so you don’t have to worry or wait until the end of the month. Now that this bit is automated, our team will no longer accept cancellations of services unless they are made through the Service Manager