Webinar RECAP: Introducing Brand New Admin UI and New ExchangeDefender Services
On Wednesday, November 13th, I got the pleasure of introducing our partners and clients to several new services from ExchangeDefender:
– New ExchangeDefender UI for users
– New Wrkoo Calendar and Appointment Booking feature
– New Postmaster support service for Exchange/ExchangeDefender Pro
Our development team has been working like crazy to bring all these features to our clients and we’ve had a ton of beta testers enjoying both solutions for weeks with no major problems (but lot’s of feature requests that we look forward to adding to the product).
ExchangeDefender UI / UX Upgrade
Our current strategy is to make sure the ExchangeDefender service enters 2020 with the brand new UI across all login levels and services. All these new services are coming with improved security, more functionality, and are significantly faster.
Wrkoo Calendar & Appointment Booking
Our strategy of rolling some Wrkoo features to the ExchangeDefender client base continues with our calendar module. In addition to the Password Vault, which is also available free of charge to our ExchangeDefender Pro clients, Calendar and Appointment Booking modules will be available for free as they are key to our strategy of offering a full groupware solution by January 2020.
The calendaring option adds everything you’d expect from a modern calendar and appointment sharing application, but built for groups and businesses. A public appointment setting site is integrated, allowing web site visitors to request an appointment after seeing the available schedule – with Wrkoo handling all the collisions, registering users, setting up meetings and free/busy status.
In terms of scope, this is the largest non-ExchangeDefender to date and a requirement for our new groupware service. In terms of feature set and functionality, it significantly exceeds what is currently available.
ExchangeDefender has spent 2019 improving support and troubleshooting automation which has resulted in savings of thousands of hours and support requests. We’re stepping it up even further with a concierge service to help with message tracking, NDRs, and DNS-related email delivery problems.
The new site will help users automatically detect common problems with their setup or configuration. After collecting basic information, it will then be assigned to a case manager that can effectively work with sender, recipient, and other interested parties to resolve the problem.
Take a moment to watch the webinar. There is so much context and background to our strategy.
As this is our last webinar for 2019, I wanted to personally thank you for all your business and your trust. We have worked like crazy this year to get these features to you before 2020 and in our opinion we are light years ahead of where we were at this time last year. I’m sure you can tell from the excitement in my voice that we believe these new features will be significant game changers for our partners and clients and we’ll continue working on developing solutions to the continuing challenges in security and in productivity.