Beta Launch: Managed Outbound Network Services
ExchangeDefender is proud to announce the beta launch of our Managed Outbound Network Services – interjecting support, monitoring, and management of outbound mail delivery services. If you’ve ever had to deal with outbound delays, deferrals, rejections, SMTP channel errors, etc we will now have the ability to assist you with email delivery and facilitate problem resolution for outbound email delivery in realtime.
One of the biggest problems in troubleshooting outbound mail problems is that problems are noticed days later, and are generally resolved well before a ticket is opened. The same goes for abuse, sometimes a mail blast is caught only after hundreds of messages have been sent and domain/sender had their reputation damaged.
Tighter Restrictions Means Better Monitoring
Our new ExchangeDefender Managed Outbound Network Service involves tighter restrictions and better monitoring of email traffic by actual humans reviewing statistical models in realtime. This is not something that is possible through automation because it’s very difficult for computers to determine legitimate content from illegitimate or dangerous content. Sending patterns also change depending on the sender, time of day, day of the month, devices, etc. User may run a mail merge marketing campaign or invoice batch and send hundreds of messages in a very short period of time, blocking their access automatically would interrupt legitimate activity. By adding people to the mix, that can analyze the content and sending patterns we have the ability to stop outbound mail abuse the same way we do it on the inbound side.
“Considering that almost 30% of our support time is dedicated to outbound mail delivery inquiries,
we expect this new solution to reduce our partners and clients time significantly.”
-Vlad Mazek, CEO ExchangeDefender
The best part about the new service is that it will be free and will require no configuration or management on our clients or partners behalf. Any notices we may have to issue to end users will automatically carry our partners or clients logo and contact information and will be resolved in realtime. Historically, we know that 90% of the time our clients are not aware of an issue at all, and we hope that the new service will reduce ongoing support and technical troubleshooting struggle our partners have had to go through regarding email delivery. By catching the issue in realtime, we will also help our partners appear more proactive and able to protect their clients better during 0-day infections and outbreaks. Additionally, we will be able to minimize the damage that a single careless user or hacker can cause an entire organization by stopping an outbreak at the source.
We will be writing more about this service in August and the first beta clients will be onboarded during the 2nd week of August – if you are interested in participating please send an email to email@example.com and let us know!