ExchangeDefender MSP Alerts

Thanks to so many of you that participated in our ExchangeDefender 7 preview last week. The beta is a week or two away and we are still putting some finishing touches on the features that will ship down the road after the initial core launch of Security, Continuity and Compliance. Today we have an open ended question regarding one of the features and we hope you take a moment to let us know what you think.

If there was a single value proposition we are making in ExchangeDefender 7 it’s the managed aspect. You are no longer subscribing to a tool, you are getting a service that protects the most important tool businesses have on the Internet. Without email, the company may as well take a day off.

We are building in a MSP interface to ExchangeDefender that will monitor all servers protected by us. Every 15 minutes we will poll your email server from all of our data centers and if nothing can connect to it, we will issue an alert.

Question: When should we notify you?

We are aiming to create a configurable alert system on top of the service so it can notify you if 4 consecutive tests have failed (in this scenario, we couldn’t reach your server for an hour) or we can issue an alert every time we cannot connect to your mail server. We don’t know what’s right – if too many alerts are sent, will the alerts be ignored. Likewise, if too few alerts are sent will you be finding out about an issue from your client?

We initially intend to make alerts available via email and SMS and through professional RMM services tools LPI and Kaseya and PSA from Autotask and Shockey Monkey.

If you have a suggestion please login to https://support.ownwebnow.com and click on Resources > Features and create a new Feature request. ExchangeDefender 7 is 100% based on the feedback from the new feature request category filled out by our partners, keep on using it if you want the product to fit you better!