ExchangeDefender: Back to Normal
The following message was sent as a part of the daily and intraday reports ExchangeDefender provides to users that choose the quarantine their mail:
You may have noticed that more SPAM messages than usual have gotten to your inbox between Thursday and Saturday of last week. This was an isolated case related to our software updates which have been designed to prevent future issues.
We are seeing a change in the way threats are delivered. Spammers used to rely on small text messages and links to their sites in the past, today they are using attachments, images, PDF files and other dangerous content to get your attention. We have kept up with them and minimized your exposure but as the SPAM problem evolves and becomes more threatening we found it neccessary to both increase the size of our network and the way we process messages.
Everything should be back to normal and you should be seeing less SPAM than you ever have before. Our network and software improvements have been training for a few days and were put in full effect at roughly midnight GMT.
Thank you for your patience and we’re sorry for any inconvenience the increased amount of SPAM may have caused you. During the software upgrade we still filtered out over 99.7% of all inbound mail but with the increasing number of SPAM operations even that small 0.3% of non-filtered mail can result in a dozen or more messages that got through.
We’re seeing a significant change in the way SPAM is being designed, delivered and spread. Where in the past we could simply rely on virus scanners and RBLs the future of threats and SPAM has gone to the new level.
Over the past month we have quadrupled the size of ExchangeDefender both in physical assets and bandwidth and have rewritten major parts of the system in expectation of worse SPAM problems in the future. The transition to the new engine, new systems, new networks and new software has been tough on us and on our customers but it has prepared us all for whats coming.
On behalf of the whole team thank you for your patience with the transition and problems that came up during August. If it helps in any way, we will be refunding all the ExchangeDefender fees for August. Even though our performance was well within the SLA (service level agreement) we believe in providing excellent service and you should expect no less from us.
Sincerely,
Vladimir Mazek
CEO, Own Web Now Corp
