Exchange 2007 is the last of our legacy platforms to get migrated up to 2010 and 2013.
Last week we finalized the last of migrations from Europe (2007) to Della (2010) infrastructure and we kept the support staffing available for our partners and clients in case any issues came up. With thousands of these migrations under our belt the issues are very few and far in between and generally minor but any time maintenance inconveniences the user we want to be available to help.
As far as the end user changes the only desktop changes should be handled via Autodiscover if it is deployed. Aside from the the mailbox “repair”, you will need to update all of their mobile devices to the new server and authentication scheme.
We would still like to work with you on the most convenient time windows for you and your clients, so please by all means reach out to me directly at firstname.lastname@example.org and I’ll put you in touch with the personnel that will handle the migration on a schedule that is the most convenient for you.
This week we will start reaching out to our clients that have users on Exchange 2007 platform in United States and migrations to 2010. In United States we have planned to keep one legacy cluster as 2007 for legacy purposes for users whose line of business applications may not be compatible with 2010 or 2013 yet. While we do not recommend remaining on 2007 as we can no longer assure the service levels we deem appropriate, we understand that certain users have no choice in the matter so we will be here to help.
Who is going to compensate me for the work I have to do?
I have received this question from a few concerned partners and while the obvious answer is that you might want to bill your users at your discretion, our more successful partners have told us that they have used this as an opportunity to get in front of the decision makers and evaluate the solutions that are currently in place. Sending a message with a subject “We’re upgrading you to the new stuff and it won’t cost you more” is a good way to get in front of clients that may not always be available for a visit to talk about their IT needs. Likewise, some partners have used this opportunity to raise their prices and offer other services like Compliance Archiving and Encryption which are a part of the new ExchangeDefender suite.
VP Support Services, ExchangeDefender
(877) 546-0316 x737