ExchangeDefender Support Portal is used to manage the entire business relationship between us and our clients. Our secure portal at https://support.ownwebnow.com is where you can order services, obtain technical and business support, manage your clients, and access ExchangeDefender resources.
To access the support portal, please visit: https://support.ownwebnow.com
The dashboard is the home page of the support portal. Here you will notice:
Featured Support Articles
The featured Support articles are located at the top of your dashboard, and are updated monthly depending on the latest upgrades and new releases.
The Announcements feature occurs twice per week and features the latest information from ExchangeDefender. This can range from new features, documentation, or even scheduled maintenance reminders.
Your last updated tickets are located at the bottom right of your dashboard. Clicking on a ticket will allow you to see its contents and reply to it.
The quick actions button enables you to quickly create a new ticket, or add a new contact to your portal.
The User Notifications tab is there to alert you of any activity that has changed with your account. It also logs all of your portal activity; you can access it by clicking the “Logs” toggle.
Clicking on My Profile enables you manage your account settings. You can edit contact information, settings, change password and access your PIN for phone support.
You can also enable your two-factor authentication on your account for added security by clicking the Security tab.
The Activity tab keeps a log of all of the support requests and requests that are currently associated with your account.
You can access them a few ways. The fastest way is by clicking the Contacts tab located in your side panel. You can also view your Contacts by visiting My Company > Contacts.
Your designated contacts are the persons who are responsible for your administrative, billing, and technical contact. They can all be different individuals or all the same. You can edit your designated contacts by visiting My Company > Designated Contacts.
You can find the current services that you are currently subscribing to located under My Company > Current Services.
You will find your support history located at My Company > Support History . Click the Support History tab, and you will be able to see a full activity log. You are able to filter by status, and by keyword search.
The support portal console is located on your left side of your screen. This side panel console enables you to do the following actions:
The Service Manager is where you to go to create and manage Hosted Exchange Mailboxes, and Distribution Groups. To see full documentation on the Service Manager, please click here.
To add a service, please visit the Service Manager tab in your side panel console.
Step 1 – Select the organization that you would like to manage by using the dropdown menu under Company Information
Step 2 – Once you select the organization, the list with all the domains mailboxes and distribution groups under that organization will be updated below. (It is possible to search for specific accounts or filter by domain if you wish.)
To create a new ticket, simply click the + New Ticket button.
Once you have clicked the New Ticket button, a pop-up form will appear.
The Contact tab offers you the ability to manage your client’s information from inside the support portal for a better client management experience.
Clicking on the Contacts will display all of your contacts that are currently saved. Clicking on their name will show you more information about the Contact. From here you are to edit their information, and reset their password, if needed. You can also view the Contact’s portal support activity for better servicing.
Under the Resources section on your side panel console, you will find a section labeled Bugs. This section is where you go to submit a technical issue or malfunction with our service or UI. Submissions of Bug Requests are view by our Developers in hopes of quick resolution.
To add a new Bug report, simply click the + New Bug button. A pop-up form will appear.
The Features section enables you to submit feature requests that you would like for ExchangeDefender to look into. To submit a New Feature request: