{"id":878,"date":"2015-02-10T09:39:53","date_gmt":"2015-02-10T14:39:53","guid":{"rendered":"http:\/\/www.exchangedefender.com\/blog\/?p=878"},"modified":"2018-03-13T10:34:09","modified_gmt":"2018-03-13T15:34:09","slug":"hosted-exchange-configuration-checker","status":"publish","type":"post","link":"https:\/\/www.exchangedefender.com\/blog\/2015\/02\/hosted-exchange-configuration-checker\/","title":{"rendered":"Hosted Exchange &#8211; Configuration Checker"},"content":{"rendered":"<p>Throughout the day we receive hundreds of requests for new services and\u00a0 existing account modifications. Luckily we automated this process from a very early stage and this <strong>helped to prevent 99% of account provisioning errors<\/strong>. Believe it or not, there was once a time where everything was processed manually!<\/p>\n<p>However on occasion when there is a hiccup, then it\u2019s simple a matter of locating the source of the issue. While issues on our end are rather easy to diagnose and fix, it&#8217;s not always as simple\u00a0 on the partner\u2019s side. There can be a handful of issues that can arise if the account is not properly configured or contains an invalid parameter.<\/p>\n<p>This is why we\u2019ve implemented a well overdue feature integrated directly inside the service manager. If you select the drop down box next to any Hosted Exchange account, you will see a new option called \u201c<strong>Check Configuration<\/strong>\u201d.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-879\" title=\"check_address1\" src=\"http:\/\/www.exchangedefender.com\/blog\/wp-content\/uploads\/2015\/02\/check_address1.jpg\" alt=\"check_address1\" width=\"626\" height=\"260\" srcset=\"https:\/\/www.exchangedefender.com\/blog\/wp-content\/uploads\/2015\/02\/check_address1.jpg 782w, https:\/\/www.exchangedefender.com\/blog\/wp-content\/uploads\/2015\/02\/check_address1-300x124.jpg 300w\" sizes=\"auto, (max-width: 626px) 100vw, 626px\" \/><\/p>\n<p>After selecting this option you will be brought directly to the \u201c<strong>Check Configuration<\/strong>\u201d page. It will automatically populate the email address from the previous screen and run the initial check. <em>Also keep in mind that you are able to test other accounts without leaving this page.<\/em><\/p>\n<p>It will perform several checks including: <em>Syntax, Server Location, Provisioning, MX Record, Autodiscover and validates that the account is protected by <a href=\"http:\/\/exchangedefender.com\">ExchangeDefender<\/a><\/em>. In the event an issue arises you have the option to either \u201c<strong>Email<\/strong>\u201d or \u201c<strong>Open Ticket<\/strong>\u201d which will automatically include the onscreen results.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-884 alignleft\" style=\"margin: 5px;\" title=\"check_address2\" src=\"http:\/\/www.exchangedefender.com\/blog\/wp-content\/uploads\/2015\/02\/check_address2.jpg\" alt=\"check_address2\" width=\"301\" height=\"255\" srcset=\"https:\/\/www.exchangedefender.com\/blog\/wp-content\/uploads\/2015\/02\/check_address2.jpg 502w, https:\/\/www.exchangedefender.com\/blog\/wp-content\/uploads\/2015\/02\/check_address2-300x253.jpg 300w\" sizes=\"auto, (max-width: 301px) 100vw, 301px\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-885\" style=\"margin: 5px;\" title=\"check_address3\" src=\"http:\/\/www.exchangedefender.com\/blog\/wp-content\/uploads\/2015\/02\/check_address3.jpg\" alt=\"check_address3\" width=\"301\" height=\"286\" srcset=\"https:\/\/www.exchangedefender.com\/blog\/wp-content\/uploads\/2015\/02\/check_address3.jpg 502w, https:\/\/www.exchangedefender.com\/blog\/wp-content\/uploads\/2015\/02\/check_address3-300x284.jpg 300w\" sizes=\"auto, (max-width: 301px) 100vw, 301px\" \/><\/p>\n<p>We believe that solving the issue promptly makes for a better long term relationship. So if there are any <strong>features or adjustments we can make to help smooth the transaction between you and your clients<\/strong>, don&#8217;t hesitate to let us know! Our support staff eagerly awaits the opportunity to speak with you about how we can continue to improve our process!<\/p>\n","protected":false},"excerpt":{"rendered":"<p> [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,1,17],"tags":[32],"class_list":["post-878","post","type-post","status-publish","format-standard","hentry","category-exchangedefender","category-uncategorized","category-support","tag-exchangedefender"],"_links":{"self":[{"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/posts\/878","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/comments?post=878"}],"version-history":[{"count":10,"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/posts\/878\/revisions"}],"predecessor-version":[{"id":891,"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/posts\/878\/revisions\/891"}],"wp:attachment":[{"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/media?parent=878"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/categories?post=878"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/tags?post=878"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}