{"id":5908,"date":"2023-06-15T18:45:13","date_gmt":"2023-06-15T22:45:13","guid":{"rendered":"https:\/\/www.exchangedefender.com\/blog\/?p=5908"},"modified":"2023-06-16T18:46:32","modified_gmt":"2023-06-16T22:46:32","slug":"troubleshooting-email-delivery-with-exchangedefender-logs","status":"publish","type":"post","link":"https:\/\/www.exchangedefender.com\/blog\/2023\/06\/troubleshooting-email-delivery-with-exchangedefender-logs\/","title":{"rendered":"Troubleshooting Email Delivery with ExchangeDefender Logs"},"content":{"rendered":"\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><a href=\"https:\/\/www.exchangedefender.com\/blog\/wp-content\/uploads\/2023\/06\/Logistic-Email-Header-3.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"512\" src=\"https:\/\/www.exchangedefender.com\/blog\/wp-content\/uploads\/2023\/06\/Logistic-Email-Header-3-1024x512.jpg\" alt=\"\" class=\"wp-image-5913\" srcset=\"https:\/\/www.exchangedefender.com\/blog\/wp-content\/uploads\/2023\/06\/Logistic-Email-Header-3-1024x512.jpg 1024w, https:\/\/www.exchangedefender.com\/blog\/wp-content\/uploads\/2023\/06\/Logistic-Email-Header-3-300x150.jpg 300w, https:\/\/www.exchangedefender.com\/blog\/wp-content\/uploads\/2023\/06\/Logistic-Email-Header-3-768x384.jpg 768w, https:\/\/www.exchangedefender.com\/blog\/wp-content\/uploads\/2023\/06\/Logistic-Email-Header-3-1100x550.jpg 1100w, https:\/\/www.exchangedefender.com\/blog\/wp-content\/uploads\/2023\/06\/Logistic-Email-Header-3.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure><\/div>\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Modern email delivery has become complex in order to eliminate scams and minimize the impact of cyber threats. Unfortunately, those complexities can impact mail delivery: &#8220;<em>I sent them an email and they never got it<\/em>!!!&#8221;<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>First<\/strong> point the user to\u00a0<strong><a rel=\"noreferrer noopener\" href=\"https:\/\/bypass.exchangedefender.com\/\" target=\"_blank\">https:\/\/bypass.exchangedefender.com<\/a>\u00a0<\/strong>service that&#8217;s included with ExchangeDefender. Our users love it because they don&#8217;t have to wait on the tech issue to get sorted, they can send the mail right away (and it tends to have a far better delivery success rate because we strip everything that typically trips up SPAM and security filters).<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Second,<\/strong> find the problem in the mail and error logs.<\/p>\n\n\n\n<p>You can of course use our interactive mail log (tracing) search to locate the message and see where the problem may be.<em> For larger tenants<\/em>, we recommend downloading the logs so you can go through them faster on your PC:<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.exchangedefender.com\/blog\/wp-content\/uploads\/2023\/03\/Mail-logs-1536x963.png\" alt=\"\"\/><\/figure>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-background\" style=\"background-color:#ededed\">ExchangeDefender can help identify the issue through our detailed <a href=\"https:\/\/exchangedefender.com\/docs\/sp#mail-log\"><strong>Raw SMTP logs<\/strong><\/a> and <a href=\"https:\/\/exchangedefender.com\/docs\/domain#mail-error-log\"><strong>Mail Error logs<\/strong><\/a><\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Log access <\/strong>gives you raw access to everything we have on our backend but you get it faster (as our support doesn&#8217;t have access to your data including logs, and getting the access approved internally takes time).<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.exchangedefender.com\/blog\/wp-content\/uploads\/2023\/03\/Raw-email-logs.png\" alt=\"\"\/><\/figure>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>If log analytics isn&#8217;t your thing please contact us about the ExchangeDefender Managed Service where you&#8217;ll have your own postmaster managing all these issues for you (service must be enrolled before requesting support).<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Email delivery problems can be complex and at times out of your control. This is why we always first recommend going to\u00a0<strong><a rel=\"noreferrer noopener\" href=\"http:\/\/bypass.exchangedefender.com\/\" target=\"_blank\">bypass.exchangedefender.com<\/a>\u00a0<\/strong>(and ExchangeDefender Inbox) so you can actually do your work. After that, grab the logs and see what the problem is. As always, we&#8217;re happy to help!<\/p>\n\n\n\n<p><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-dots\"\/>\n","protected":false},"excerpt":{"rendered":"<p> [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,1],"tags":[51,212,211],"class_list":["post-5908","post","type-post","status-publish","format-standard","hentry","category-exchangedefender","category-uncategorized","tag-email","tag-logs","tag-troubleshooting"],"_links":{"self":[{"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/posts\/5908","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/comments?post=5908"}],"version-history":[{"count":6,"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/posts\/5908\/revisions"}],"predecessor-version":[{"id":5916,"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/posts\/5908\/revisions\/5916"}],"wp:attachment":[{"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/media?parent=5908"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/categories?post=5908"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/tags?post=5908"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}