{"id":430,"date":"2012-08-10T12:54:12","date_gmt":"2012-08-10T17:54:12","guid":{"rendered":"http:\/\/www.exchangedefender.com\/blog\/2012\/08\/microsoft-remote-connectivity-analyzer\/"},"modified":"2012-08-10T12:54:12","modified_gmt":"2012-08-10T17:54:12","slug":"microsoft-remote-connectivity-analyzer","status":"publish","type":"post","link":"https:\/\/www.exchangedefender.com\/blog\/2012\/08\/microsoft-remote-connectivity-analyzer\/","title":{"rendered":"Microsoft Remote Connectivity Analyzer"},"content":{"rendered":"<p><a href=\"http:\/\/www.exchangedefender.com\/blog\/media\/Microsoft-Remote-Connectivity-Analyzer_C225\/Microsoft-Pic.png\"><img loading=\"lazy\" decoding=\"async\" style=\"background-image: none; border-right-width: 0px; margin: 0px 0px 0px 5px; padding-left: 0px; padding-right: 0px; display: inline; float: right; border-top-width: 0px; border-bottom-width: 0px; border-left-width: 0px; padding-top: 0px\" title=\"Microsoft Pic\" border=\"0\" alt=\"Microsoft Pic\" align=\"right\" src=\"http:\/\/www.exchangedefender.com\/blog\/media\/Microsoft-Remote-Connectivity-Analyzer_C225\/Microsoft-Pic_thumb.png\" width=\"327\" height=\"45\"><\/a>When it comes to testing a user\u2019s claim that their mailbox is magically not working again there are a ton of different tests you can do to troubleshoot. But if your Exchange or support staff\u2019s Exchange skillset is limited, Microsoft Remote Connectivity Analyzer is your friend. In fact, it\u2019s your best friend.&nbsp; <\/p>\n<p>We get a lot of assumptions when someone is reporting an issue with a mailbox, the usually consists of random connectivity that all conclude with \u201cI don\u2019t know, so it\u2019s you\u201d. Well the first thing we do when we such a report is attempt to load the mailbox in OWA\/Outlook. If it loads, we get into the support cycle of \u201cit\u2019s broken, it\u2019s you\u201d , \u201cno, it works, it\u2019s you and\/or your user\u201d. This tool allows you to test everything remotely and spits out verbose error messages that can help you skip a test and if something is wrong, it helps you provide us with actually useful information. Of course, the garbage in\/garbage out of software applies, if you\u2019re putting in incorrect info then the error information becomes useless.  <\/p>\n<blockquote>\n<p><a href=\"https:\/\/www.testexchangeconnectivity.com\/\">https:\/\/www.testexchangeconnectivity.com\/<\/a><\/p>\n<\/blockquote>\n<p>You can click on that link and see a list of tests, the one to emulate the Mailbox Access through Outlook is the \u201cOutlook Anywhere\u201d test.  <\/p>\n<p>The next page will ask for your log in information, make sure to observer the authentication practices for the server your client is on. They\u2019re different on 2007 and 2010. You also get the option to use Autodiscover or manual server information. Remember, if you don\u2019t have Autodiscover set up, don\u2019t test using Autodiscover.  <\/p>\n<p>Carlos Lascano<br \/>VP Support Services, ExchangeDefender<br \/><a href=\"mailto:carlos@ownwebnow.com\">carlos@ownwebnow.com<\/a><br \/>(877) 546-0316 x737   <\/p>\n","protected":false},"excerpt":{"rendered":"<p> [&hellip;]<\/p>\n","protected":false},"author":40,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-430","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/posts\/430","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/users\/40"}],"replies":[{"embeddable":true,"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/comments?post=430"}],"version-history":[{"count":0,"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/posts\/430\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/media?parent=430"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/categories?post=430"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/tags?post=430"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}