{"id":412,"date":"2012-06-19T14:41:03","date_gmt":"2012-06-19T19:41:03","guid":{"rendered":"http:\/\/www.exchangedefender.com\/blog\/2012\/06\/livechat-is-live\/"},"modified":"2012-06-19T14:41:03","modified_gmt":"2012-06-19T19:41:03","slug":"livechat-is-live","status":"publish","type":"post","link":"https:\/\/www.exchangedefender.com\/blog\/2012\/06\/livechat-is-live\/","title":{"rendered":"LiveChat is&hellip; LIVE!!!"},"content":{"rendered":"<p><a href=\"http:\/\/www.exchangedefender.com\/blog\/media\/LiveChat-is-LIVE_D991\/livechat.jpg\"><img loading=\"lazy\" decoding=\"async\" style=\"background-image: none; border-right-width: 0px; margin: 0px 0px 0px 15px; padding-left: 0px; padding-right: 0px; display: inline; float: right; border-top-width: 0px; border-bottom-width: 0px; border-left-width: 0px; padding-top: 0px\" title=\"livechat\" border=\"0\" alt=\"livechat\" align=\"right\" src=\"http:\/\/www.exchangedefender.com\/blog\/media\/LiveChat-is-LIVE_D991\/livechat_thumb.jpg\" width=\"145\" height=\"74\"><\/a>Based on a lot of constructive partner feedback at the recent trade shows, you should now see a LiveChat link at the top right every page. The options for the chats are either Sales or Technical. I want to take this opportunity to clarify what the technical approach is for the ExchangeDefender LiveChat. LiveChat meant for general questions only.  <\/p>\n<p>I\u2019m sure the first question is so what\u2019s the point if I can\u2019t ask you about a support issue? Well, the LiveChat is meant as a quick response for a quick question for your convenience. Not only that once you start getting into account specific information, I am pretty certain your end users would not appreciate you sharing their information without exchanging some sort of authentication in the process.  <\/p>\n<p>As always when experiencing any sort of issues, you should always check the <a href=\"http:\/\/www.exchangedefender.com\/noc\">NOC<\/a> first. From there you\u2019re welcome to give us a call but remember if your issue is advanced the phone folks will help you gather the appropriate facts and escalate the issue to our engineers at <a href=\"https:\/\/support.ownwebnow.com\">https:\/\/support.ownwebnow.com<\/a> . Remember the portal is the only place where the response is actually SLA bound. <\/p>\n<p>Carlos Lascano<br \/>VP Support Services, ExchangeDefender<br \/><a href=\"mailto:carlos@ownwebnow.com\">carlos@ownwebnow.com<\/a><br \/>(877) 546-0316 x737  <\/p>\n","protected":false},"excerpt":{"rendered":"<p> [&hellip;]<\/p>\n","protected":false},"author":40,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-412","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/posts\/412","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/users\/40"}],"replies":[{"embeddable":true,"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/comments?post=412"}],"version-history":[{"count":0,"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/posts\/412\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/media?parent=412"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/categories?post=412"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/tags?post=412"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}