{"id":329,"date":"2012-01-11T11:39:43","date_gmt":"2012-01-11T16:39:43","guid":{"rendered":"http:\/\/www.exchangedefender.com\/blog\/2012\/01\/are-your-exchange-servers-experiencing-delays\/"},"modified":"2012-01-11T11:39:43","modified_gmt":"2012-01-11T16:39:43","slug":"are-your-exchange-servers-experiencing-delays","status":"publish","type":"post","link":"https:\/\/www.exchangedefender.com\/blog\/2012\/01\/are-your-exchange-servers-experiencing-delays\/","title":{"rendered":"Are Your Exchange Servers Experiencing Delays?"},"content":{"rendered":"<p>Imagine it\u2019s 4:00 PM, you\u2019re getting ready to close for the day and your cell phone starts ringing off the hook; it is your biggest clients\u2019 CFO and he is very upset. The incoming caller complains that \u201cemail is slow\u201d and \u201cit is taking forever to do xyz\u201d, but any attempt to get more information is greeted with either hostility or an abrupt \u201cI don\u2019t know\u201d.  <\/p>\n<p><em>Does that sound familiar?<\/em>  <\/p>\n<p>Almost every single request that has very little detail from the client in terms of what is \u201cslow\u201d magically gets fixed and then the client is convinced that the issue is Exchange\u2026how do you fight back? How do you know for sure that a server \/ network out of your control is performing up to par. How do you know that your hosting vendor is keeping redundancy healthy and performing backups? For the most part you can\u2019t\u2026 or can you?  <\/p>\n<p>One of the most common inquiries that we receive from partners is \u201cIs XYZ server experiencing delays today?\u201d after the partner gets alerted by their client that things seem to be \u201cslow\u201d. Our staff then tries to qualify the phrase \u201cslow\u201d\u2026is it email? Is it Outlook response? How about OWA? After we have an idea of what the client is reporting as slow then we have to dig through logs and statistics files for performance data to provide back to the client\u2026this process takes forever.  <\/p>\n<p>What if we could automate it? What if we could provide partners with an \u201cat a glance\u201d view of the server\u2019s health and their client\u2019s statistics? What if we could provide you with a list of available backup dates so you can choose what date you\u2019d like to restore from? What if we could provide you the number of messages in queue for Exchange or overall latency for clients and response times?  <\/p>\n<p>What if we could provide you with up to the minute stats of the CAS server your user is on, the CPU percentage used by the client, the amount of latency experienced by the client.  <\/p>\n<p><b>We can, and we will\u2026<\/b>  <\/p>\n<p>As far as I know this level of information and statistics has never been provided by a service provider before\u2026  <\/p>\n<p>Below is the draft version of the User Monitor that will be adding to our Staff control panel and will more than likely find it\u2019s way into service manager.  <\/p>\n<p>&nbsp; <\/p>\n<p><a href=\"http:\/\/www.exchangedefender.com\/blog\/media\/Are_A0B4\/xyz.jpg\"><img loading=\"lazy\" decoding=\"async\" style=\"background-image: none; border-bottom: 0px; border-left: 0px; padding-left: 0px; padding-right: 0px; display: inline; border-top: 0px; border-right: 0px; padding-top: 0px\" title=\"xyz\" border=\"0\" alt=\"xyz\" src=\"http:\/\/www.exchangedefender.com\/blog\/media\/Are_A0B4\/xyz_thumb.jpg\" width=\"464\" height=\"410\"><\/a>  <\/p>\n<p>&nbsp; <\/p>\n<p>Travis Sheldon<br \/>VP, Network Operations, ExchangeDefender<br \/>(877) 546-0316 x757<br \/>travis@ownwebnow.com  <\/p>\n","protected":false},"excerpt":{"rendered":"<p> [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17],"tags":[],"class_list":["post-329","post","type-post","status-publish","format-standard","hentry","category-support"],"_links":{"self":[{"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/posts\/329","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/comments?post=329"}],"version-history":[{"count":0,"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/posts\/329\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/media?parent=329"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/categories?post=329"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/tags?post=329"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}