{"id":3141,"date":"2020-01-30T08:01:48","date_gmt":"2020-01-30T13:01:48","guid":{"rendered":"https:\/\/www.exchangedefender.com\/blog\/?p=3141"},"modified":"2020-01-28T17:54:18","modified_gmt":"2020-01-28T22:54:18","slug":"exchangedefender-support-for-end-users","status":"publish","type":"post","link":"https:\/\/www.exchangedefender.com\/blog\/2020\/01\/exchangedefender-support-for-end-users\/","title":{"rendered":"ExchangeDefender Support for End Users"},"content":{"rendered":"\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"434\" src=\"https:\/\/www.exchangedefender.com\/blog\/wp-content\/uploads\/2020\/01\/AdobeStock_295877385-1024x434.jpeg\" alt=\"\" class=\"wp-image-3142\" srcset=\"https:\/\/www.exchangedefender.com\/blog\/wp-content\/uploads\/2020\/01\/AdobeStock_295877385-1024x434.jpeg 1024w, https:\/\/www.exchangedefender.com\/blog\/wp-content\/uploads\/2020\/01\/AdobeStock_295877385-300x127.jpeg 300w, https:\/\/www.exchangedefender.com\/blog\/wp-content\/uploads\/2020\/01\/AdobeStock_295877385-768x325.jpeg 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption>ExchangeDefender announces it will be offering Support to third-party users.<\/figcaption><\/figure>\n\n\n\n<p>One of the first announcements of 2020, covered during our most <a href=\"https:\/\/www.exchangedefender.com\/media\/ExchangeDefender2020.mp4\">recent webinar<\/a> , concerned support and our overall improvement of the platform that now serves a far wider audience than ever before.  <\/p>\n\n\n\n<p>We\u2019re often asked to work with third parties, contracted or part time IT staff, client vendors, and everyone else that touches the email ecosystem. <\/p>\n\n\n\n<p>Since we\u2019re closer to our client\u2019s email than even their own Outlook, we can help solve problems before anyone is even aware of them. Sometimes that requires us to work with 3<sup>rd<\/sup> parties and now we\u2019re making that super easy, too. Just point your browser to:<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><a href=\"https:\/\/ExchangeDefender.com\/help\">https:\/\/ExchangeDefender.com\/help<\/a><\/h4>\n\n\n\n<p>Traditionally we\u2019ve worked only with the IT Professionals part of the world (MSP, VAR, CIO) but as more business processes enter the world of email and DNS, we\u2019re often working with external parties who need help with our platform but don\u2019t necessarily work for an IT management company nor for our client. We\u2019re still here to help, and we start through the help site. <\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"624\" height=\"664\" src=\"https:\/\/www.exchangedefender.com\/blog\/wp-content\/uploads\/2020\/01\/image.png\" alt=\"\" class=\"wp-image-3143\" srcset=\"https:\/\/www.exchangedefender.com\/blog\/wp-content\/uploads\/2020\/01\/image.png 624w, https:\/\/www.exchangedefender.com\/blog\/wp-content\/uploads\/2020\/01\/image-282x300.png 282w\" sizes=\"auto, (max-width: 624px) 100vw, 624px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">What sort of issues do we expect to handle through this?  <\/h4>\n\n\n\n<p>Compliance requests. RBL\/SPAM delisting\/whitelisting requests. Misc problems with delivery or configuration. CRM or platform integration issues. Development automation. IoT restrictions and alert delivery. Outlook amnesia. If it relies on ExchangeDefender, we\u2019ll take a look at it. Just go to \/help and we\u2019ll find someone that can help. <\/p>\n\n\n\n<p>Sincerely,<\/p>\n\n\n\n<p>Vlad Mazek<\/p>\n\n\n\n<p>CEO<\/p>\n\n\n\n<p>ExchangeDefender<\/p>\n\n\n\n<p>P.S. This is just one of the many enhancements you\u2019ll be\nseeing this year. We\u2019re going to make significant headway in self-management\nthis year and our support will be on par with that.<\/p>\n","protected":false},"excerpt":{"rendered":"<p> [&hellip;]<\/p>\n","protected":false},"author":50,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[173,67],"class_list":["post-3141","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-end-user","tag-support"],"_links":{"self":[{"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/posts\/3141","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/users\/50"}],"replies":[{"embeddable":true,"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/comments?post=3141"}],"version-history":[{"count":5,"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/posts\/3141\/revisions"}],"predecessor-version":[{"id":3148,"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/posts\/3141\/revisions\/3148"}],"wp:attachment":[{"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/media?parent=3141"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/categories?post=3141"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/tags?post=3141"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}