{"id":2643,"date":"2019-07-12T16:06:34","date_gmt":"2019-07-12T20:06:34","guid":{"rendered":"http:\/\/www.exchangedefender.com\/blog\/?p=2643"},"modified":"2019-07-12T16:06:34","modified_gmt":"2019-07-12T20:06:34","slug":"introducing-exchangedefender-ss-self-service-portal","status":"publish","type":"post","link":"https:\/\/www.exchangedefender.com\/blog\/2019\/07\/introducing-exchangedefender-ss-self-service-portal\/","title":{"rendered":"Introducing ExchangeDefender SS Self Service Portal"},"content":{"rendered":"\n<p style=\"color:#000000\" class=\"has-text-color\">Today we&#8217;re happy to announce the launch of ExchangeDefender Self Service portal. You can find the application at <strong><a href=\"https:\/\/www.ExchangeDefender.com\/ss\">https:\/\/www.ExchangeDefender.com\/ss<\/a><\/strong><\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/www.exchangedefender.com\/blog\/wp-content\/uploads\/2019\/07\/image-62-1024x904.png\" alt=\"\" class=\"wp-image-2644\" width=\"549\" height=\"485\" srcset=\"https:\/\/www.exchangedefender.com\/blog\/wp-content\/uploads\/2019\/07\/image-62-1024x904.png 1024w, https:\/\/www.exchangedefender.com\/blog\/wp-content\/uploads\/2019\/07\/image-62-300x265.png 300w, https:\/\/www.exchangedefender.com\/blog\/wp-content\/uploads\/2019\/07\/image-62-768x678.png 768w, https:\/\/www.exchangedefender.com\/blog\/wp-content\/uploads\/2019\/07\/image-62.png 1130w\" sizes=\"auto, (max-width: 549px) 100vw, 549px\" \/><\/figure><\/div>\n\n\n\n<p style=\"color:#000000\" class=\"has-text-color\">We&#8217;d like to thank our partners and support clients for helping us identify issues and tasks that come up with our platform frequently. These simple tasks often require opening up a ticket, placing a phone call, verifying identity, etc and we&#8217;ve decided to give our users the power to manage these issues on their own. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\" style=\"text-align:left\">What can you do with ExchangeDefender SS?<\/h3>\n\n\n\n<blockquote class=\"wp-block-quote is-style-default is-layout-flow wp-block-quote-is-layout-flow\"><p><strong>Unlock a Hosted Exchange account<\/strong><\/p><p><strong>Request a PTR bypass because of broken DNS<\/strong><\/p><p><strong>Get a PIN for phone support<\/strong><\/p><p><strong>Reset an ExchangeDefender Encryption account<\/strong><\/p><\/blockquote>\n\n\n\n<p style=\"color:#000000\" class=\"has-text-color\">Some of these tasks require multiple steps, but we feel it is easier to address them as a user than to float it up the typical IT support channel. For example, let&#8217;s assume you cannot get into your account because it got locked out due to a DDoS or hack attempt. Well, the user already types in their email address and password all day long, it&#8217;s easier for them to unlock the account by going to the site than to open up a ticket, place a call, provide all the information, wait, wait, test, etc &#8211; and we&#8217;ve heard our users loud and clear: You want more control. ExchangeDefender SS gives you that control &#8211; and makes it easier to get things done without having to talk to anyone.<\/p>\n\n\n\n<p style=\"color:#000000\" class=\"has-text-color\">Of course, these issues can also be done through the same old fashioned phone and ticket support (and we&#8217;d be happy to help you at <a href=\"https:\/\/support.ownwebnow.com\">https:\/\/support.ownwebnow.com<\/a>) &#8211; but honestly, this way is quicker and if our Feedback inbox is any indication &#8211; the users demand it. We look forward to adding more functionality and making common problems easier to solve, quickly and efficiently through Self Service Portals &#8211; so keep on sending us feedback (available at the bottom of every page) and your suggestions.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p> [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,1,8,46],"tags":[103,147,145,146],"class_list":["post-2643","post","type-post","status-publish","format-standard","hentry","category-exchangedefender","category-uncategorized","category-hosted-services","category-product-features","tag-hosted","tag-hosted-exchange","tag-self-service","tag-self-service-portal"],"_links":{"self":[{"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/posts\/2643","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/comments?post=2643"}],"version-history":[{"count":12,"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/posts\/2643\/revisions"}],"predecessor-version":[{"id":2656,"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/posts\/2643\/revisions\/2656"}],"wp:attachment":[{"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/media?parent=2643"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/categories?post=2643"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.exchangedefender.com\/blog\/wp-json\/wp\/v2\/tags?post=2643"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}