{"id":2429,"date":"2019-04-05T14:50:20","date_gmt":"2019-04-05T18:50:20","guid":{"rendered":"http:\/\/www.exchangedefender.com\/blog\/?p=2429"},"modified":"2019-04-05T14:50:20","modified_gmt":"2019-04-05T18:50:20","slug":"network-upgrades-at-exchangedefender","status":"publish","type":"post","link":"https:\/\/www.exchangedefender.com\/blog\/2019\/04\/network-upgrades-at-exchangedefender\/","title":{"rendered":"Network Upgrades at ExchangeDefender"},"content":{"rendered":"

Many IT professionals have gone through a lifecycle infrastructure upgrade \u2013 the all important cycle of improving the infrastructure as the vendors push down new features with ever increasing resource demands. We\u2019ve been doing that since 1997. One thing that has changed in the past 20 years is the scope and magnitude of both attacks and the network demands to manage them all. We\u2019ve done an excellent job keeping up with them all, with our last major outage (that lasted nearly 4 hours) back in 2011. We learned a lot that day \u2013 and rolled it up into our products and services that many of our partners have experienced. These days, with the cloud services, the game is completely different<\/em>.<\/p>\n

\"\"<\/p>\n

I hope you have a moment to join our WEBINAR<\/a><\/span> next Thursday, April 11th, at noon<\/strong><\/span><\/h2>\n

Register here: https:\/\/attendee.gotowebinar.com\/register\/5700720797827651073\u00a0<\/a><\/strong><\/h3>\n

It won\u2019t be the usual rah-rah new features new stuff show<\/em>. I will speak candidly about how we\u2019ve managed to overcome and triumph in the \u201cCyber\u201d security game and how we\u2019re still always one step behind whatever 0-day attack vector comes down. I\u2019ll be discussing (somewhat intimate) details about the performance issues, DNS issues, DC issues, subscription issues, 3rd party IP issues, and how all of these have become both an IT management issue and customer service nightmare. I truly hope you join us<\/em>. I know your time is valuable and schedules get tight so if you can\u2019t make it, the recording will be posted in our portal as usual.<\/p>\n

What we learned last week<\/strong> \u2013 for the millionth time \u2013 is that communication in cases of issues is paramount. When things appear to go down, people panic<\/strong>. They require not just information but reassurance, confidence, and a plan required to address issues. For smaller companies, that\u2019s a matter of just falling back to a cell phone \u2013 for larger ones (if it\u2019s not already you, it definitely is something to consider for your clients) that is simply not an option and the volume of activity will easily and quickly overwhelm you. I used to see it every day \u2013 when issues come up for our partners, their clients call us.<\/p>\n

We\u2019ve made an overwhelming investment \u2013 not just in technology and features but manpower \u2013 that has fueled our growth for the last few years. I want to share, personally, exactly how we operate and how we\u2019ve been able to both prioritize and execute some of the more impressive infrastructure enhancements and how they are going to be here to serve you for years when something happens.<\/p>\n

And then I hope to offer you the same \u2013 as a token of our appreciation for your business and your loyalty through the years. Pretty excited, I hope you can join us.<\/p>\n

Sincerely,
\nVlad Mazek<\/strong>
\nCEO
\nExchangeDefender<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

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