Exchange for MSP/ASP/ISP Partners
ExchangeDefender has been phenomenally popular with service providers because, unlike our competitors, we actually want to work with you directly! There are no multi-level reseller programs, no IT Solution Provider is too small to offer ExchangeDefender. We also take great pride in developing the product that works for the end user, so we rely on our service provider base to get feature recommendations, troubleshooting ideas and best ways of scaling the product to meet the needs of organizations we protect.
Most of all, in addition to developing the software we also manage the network and provide direct support so we can give you an advantage in the marketplace that is simply impossible with other solutions.
Branding
ExchangeDefender Service Provider model is the most popular partner model we have with thousands of resellers participating due to its convenience and its unparalleled level of control and branding.
Management
ExchangeDefender management console is exclusive to service providers and it provides centralized management, reporting and monitoring access to all ExchangeDefender operations. At a click of a mouse you can navigate down through your client listing, down to the mailbox level of the user you wish to manage. Likewise, you can enforce policies on individual domains or over the entire client or even the entire organization. While we have worked to make the settings very granular we have also made it possible to make changes to the entire account quickly. Adding new users and new clients is a snap as well, all done in realtime.
Reporting
ExchangeDefender provides additional levels of reporting to service providers because we understand you have to justify the value of your service to your client base. This is why we provide realtime graphs and charts indicating not just the technical data such as messages blocked and percentages of legitimate mail, but we also provide business discussion talking points where you can easilly point out the value you bring to the organization with your services. Reports are available on-demand.
Monitoring
ExchangeDefender monitoring is the core feature of the platform because as the organizations service provider you are also its first line of support. Insight into what happens when a message comes to (or leaves) ExchangeDefender is critical and we provide realtime monitoring of all ExchangeDefender activity to let you pinpoint problems and provide solutions without waiting for support response from us.
MSP Tool Integration
ExchangeDefender integrates with two of the most popular platforms on the market today - Connectwise and Autotask. With Connectwise, you can sync your management platform with ExchangeDefender on daily basis and provide our statistics as a part of the Connectwise executive reports. With Autotask, you can use LiveLinks built into the system to provide one-click access to the ExchangeDefender platform, saving your staff time and making them more efficient in interacting with ExchangeDefender.
Direct Support
When you need ExchangeDefender support it's nice to know that you will receive it from the same people that manage the network as well as write the software. Because we retain full control over our entire infrastructure we can provide more in-depth network tests than our competitors, we can quickly introduce needed features, we can make large scale system modifications on the backend - saving you time and money. Our support is exclusively provided through our support portal at https://support.ownwebnow.com
Development Input
Software is only as good as it is seen as a valuable asset by the people that use it. At Own Web Now we take pride in ExchangeDefender being one of the closest pieces of software to the actual end user. Our support portal features an open feature request list that you can always provide feedback through and ask for the features that would help your users. We also constantly work at helping the users reduce the amount of time spent reviewing reports, managing trusted senders and whitelists and dealing with non-delivery issues.
We value your input. Almost all the features that are present in ExchangeDefender today have been directly derived from user feedback and product experience.
|
