We are in the process of installing Exchange 2007 SP3 to the EUROPE and DEWEY server. Previous attempts to install the SP failed until a resolution was discovered earlier today. Clients may experience a brief disconnection from outlook, but service will resume in less than 20 minutes.
July – 2010 – ExchangeDefender Network Operations
July 30, 2010LOUIE Weekend UpgradeOn Saturday July 30st and Sunday Aug 1st we will be performing an all day storage upgrade on the LOUIE exchange mailbox servers. The scheduled updates will provide clients improved speeds in performing API calls to the server, such as sending messages or resolving the GAL. During the upgrade clients will experience disconnections from their mailbox as their database moves to the new storage medium. Clients requiring on-demand access to their mail should utilize LiveArchive (https://livearchive.exchangedefender.com) if they are unable to access their mailbox on the LOUIE network. Update Saturday 3:30 PM Eastern: We are about to begin the hardware installation for the LOUIEMBOX servers. During the installation, customers will be unable to reach the Exchange server. We expect the downtime for the upgrade to be no more than 20 minutes. Update Saturday 4:30 PM Eastern: The hardware installation completed about 30 minutes ago and everything is going as expected. Throughout the night we will be preparing the new storage array before the databases are moved. Update Sunday 1:10 PM Eastern: The storage array initialization has completed. We are beginning the process of moving mailbox databases to the new storage array. During the mailbox move, customers may experience disconnection from Outlook and OWA, however, the migration is estimated to take up to an hour and a half per database. Update Sunday 1:19 PM Eastern: The first mailbox database has finished copying to the new storage array. The nest database will take about two hours to complete moving. Update Sunday 4:44 PM Eastern: After successfully moving the databases, we discovered that the backup software cannot work with our drive structure. We are moving the databases to a temporary holding spot as we restructure the drives. Update Sunday10:05 PM Eastern: The upgrades to LOUIE have been complete and everything was migrated successfully. We appreciate our partners and their customer’s patience as this upgrade went in place.
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July 28, 2010LOUIE rebootWe are conducting an emergency reboot on the LOUIE GC servers, which includes one of the mailbox servers and a CAS array because of an inconsistency in the GC. Customers will lose connection from Outlook for up to 10 minutes, but will reconnect after the reboot is complete. Update 1:54 PM Eastern: The servers are back from the reboot, but service has not been restored. We do not estimate the outage to last more than 10 more minutes. Update 2:00 PM: Service has been restored on the LOUIE network. We are making a final reboot on the Blackberry server for LOUIE.
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July 20, 2010LOUIE backup upgradesThroughout the night we will be performing upgrades to the backup system for the 2010 Exchange LOUIE network. Users may experience brief delays when interacting with their mailbox, but no mail will be lost during this upgrade. If a user becomes disconnected from outlook, advise them to either use OWA (https://cas.louie.exchangedefender.com/owa) or LiveArchive (https://livearchive.exchangedefender.com) The projected window is from 11pm EST – 3am EST. We will upgrade this post in the event of any scheduled outages.
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July 15, 2010Launchpad drive replacementTwo days ago our first sharepoint 2007 server launchpad (serves Scrooge, HUEY, Europe and Australia) had a failed drive in the RAID array. The replacement drive arrived today, and we will be taking the server offline at 9:00 PM Eastern to rebuild the RAID array. The rebuild is scheduled to take up to two hours, which will leave sharepoint services on launchpad unavailable.
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July 12, 2010DEWEY IIS OutageThe Exchange 2007 DEWEY server is currently experiencing issues with IIS. We are working to restore connectivity and do not expect the outage to last longer than an hour. Clients needing immediate access to email can utilize livearchive @ https://livearchive.exchangedefender.com/owa Update 5:32 PM Eastern: Service has been restored to DEWEY
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July 8, 2010Louie hardware upgradesThroughout the night we will be installing new drives to a few LOUIE servers. The following services will be intermittently interrupted throughout the upgrade which is scheduled to last between 5:30 PM and 7:00 PM Exchange: The CAS array host will be rebooted which will leave Outlook disconnected for up to five minutes BES: The BES database is being moved to a new drive which will leave BB devices unable to synchronize for up to 30 minutes Sharepoint: The Sharepoint SQL host is being moved to a new drive which will leave Sharepoint portals unavailable for up to five minutes Update 7:14 PM Eastern: The database move for the BES server is taking longer than expected. We are still working to finalize the upgrades as soon as possible. Update 8:02 PM Eastern: The CAS array is being upgraded now. Users will experience two brief disconnects which are scheduled to last up to 10 minutes each.
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