We have posted a remarkable quarter and have focused exclusively on the features and onboarding support. Traditionally, that has been the biggest pain point expressed by our partners and the biggest obstacle to us as a growing organization. In order to provide the level of service and assurance required going forward, we’ve had to reprioritize how we do business in Q4 2009 and Q1 2010.
This weekend we will be revealing the first set of patches that have plagued nearly all of our products. Additionally, we are migrating away from several technologies that have, frankly, failed us and failed our partners for the level of quality you should expect from Own Web Now. We are not willing to point any fingers, you and your customers trust us to deliver rock solid solutions and at the end of the day it’s our decision to make the right choices.
Unfortunately, the reality is that we haven’t made some right choices in the past two quarters and in April we will be moving to address those issues, in all products across services.
There will be extended maintenance hours each weekend outside of business hours as we move to address the many problems noted in the NOC blog over the past few months.
As always, I appreciate your business and I speak to partners every day that love what we’re able to do. That is what drives us and my team strives to deliver more every single day. That is what we are good at – competing. We have dedicated 2010 to raising Own Web Now to the next level, so I hope you pardon the dust throughout April as we hold extended maintenance hours to bring a level of consistency.
I promise you that each and every step taken, to address some of the issues the few of you have been very vocal about, will be fully communicated through this blog.