We are in the process of finalizing the upgrades to LiveArchive 3.0. Throughout the week we received complaints from a few partners about delays in mail being delivered to the server and mail being delivered to livearchive. We identified the problem as a bottleneck, which we implemented a temporary solution of la-edge.
During this final upgrade we will have to reboot servers in the livearchive network once before installing the new transport server. Throughout the night we will be flushing out overflow queues from the past 48 hour into LiveArchive mailboxes.
On Saturday, April 17th at 9 PM EST We will being the process of moving one of the mailbox databases to a upgraded RAID array. During this time, users on DEWEYMBOX1 will be unable to connect to their mailboxes through Outlook or OWA. We strongly urge partners to familiarize their clients that require constant access to their email with LiveArchive as this will contain live mail during the downtime.
Update 8:27 PM: The database move is confirmed to begin at 9PM EST. During the move, users on MBOX1 will be unable to access their mailboxes.
Update 12:14 AM EST: The database move has completed. All service has returned to 100% operation.
To address several new SPAM patterns and strains that are able to get around the current restrictions (and whitelist implementations) we will be rolling out an update to our AntiSPAM engine at 11:00 EST tonight.
During the 15 minute window around the switch, there may be an unusual amount of SPAM passing through as our databases are flushed, reloaded and propagated through the network.
This Sunday, 4-11-10 at 7PM EST We will be dismounting MailboxDB3 on the DEWEY exchange server to move it back to the primary RAID array. During this period, users on MailboxDB3 will be unable to access their mailboxes, however, users needing immediate access to their mailbox can utilize LiveArchive to retrieve their mail.
On April 8th, 2010 @ 9PM EST we will being the process of implementing split GALs on australia.exchangedefender.com
During this period users in Outlook may receive warnings about not being able to resolve the name in the address book. This will be a temporary issue shouldn’t last more than 1 hour.
Update 2:56 PM EST: We are beginning the process to implement split GALs.
Tonight at 10:00 PM EST DEWEY (Exchange 2007 US Server) will be going undergoing scheduled maintenance, which is estimated to last 4 hours. During the maintenance schedule, DEWEY may be rebooted to update our backup software. Service is expected to not be impacted outside the reboots.
We have posted a remarkable quarter and have focused exclusively on the features and onboarding support. Traditionally, that has been the biggest pain point expressed by our partners and the biggest obstacle to us as a growing organization. In order to provide the level of service and assurance required going forward, we’ve had to reprioritize how we do business in Q4 2009 and Q1 2010.
This weekend we will be revealing the first set of patches that have plagued nearly all of our products. Additionally, we are migrating away from several technologies that have, frankly, failed us and failed our partners for the level of quality you should expect from Own Web Now. We are not willing to point any fingers, you and your customers trust us to deliver rock solid solutions and at the end of the day it’s our decision to make the right choices.
Unfortunately, the reality is that we haven’t made some right choices in the past two quarters and in April we will be moving to address those issues, in all products across services.
There will be extended maintenance hours each weekend outside of business hours as we move to address the many problems noted in the NOC blog over the past few months.
As always, I appreciate your business and I speak to partners every day that love what we’re able to do. That is what drives us and my team strives to deliver more every single day. That is what we are good at – competing. We have dedicated 2010 to raising Own Web Now to the next level, so I hope you pardon the dust throughout April as we hold extended maintenance hours to bring a level of consistency.
I promise you that each and every step taken, to address some of the issues the few of you have been very vocal about, will be fully communicated through this blog.