There are reports from some customers that they are still not receiving backup reports. We’ve been unable to find a pattern or a common link between these clients and have enlisted the help of Ahsay. We will update this ticket when we have received a solution from Ahsay.

Update 5:37 pm Eastern: We’ve finished patching backup73 and service is back online. SMTP reports should now be functional.

Update 5:25pm Eastern: We will be shutting down the OBS service on backup73 to install a patch to resolve the SMTP issue.