mail1 network will be going offline for maintenance in 5 minutes. We expect the service interval to be completed within 10 minutes. This maintenance cycle is to add capacity to the network switching and failover configuration.
Maintenance period completed, services back at 100%.
We are experiencing an issue with the ExchangeDefender email SPAM reports: they are reporting all 0’s. Reporting will be restored within the hour.
As usual, we do not recommend or offer support for email reports as it is a feature that has long ago been replaced with more reliable and efficient ways of obtaining SPAM data and statistics through either our administrative portal, ExchangeDefender Outlook 2007 plugin or ExchangeDefender Desktop Agent. If you have not considered these alternatives please take a look at: http://www.exchangedefender.com/features_client_software.php
There haven’t been many updates on the NOC site for quite some time, one of you noticed last Friday when we had an issue on the outbound network that was reported only once (SPAM load was too high that in turn corrupted a database and caused SPAM and real mail during a window to get delayed). The question is: Has OWN lost focus on the NOC site?
The quick answer is: No, we have not diminished the importance of the NOC blog.
The long form answer is that our service levels have improved significantly and with the improved staff, training, redundancy and several long-term problems addressed, we have not had many network events that warranted posts. The staff is busy working on the new products we will be launching this year and with the more aggressive growth in 2009 we have been far more aggressive in adding resources before the demand, not after.
As always, our service has improved thanks to your feedback and your continued business. We appreciate it all very much!