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Problems with Intraday Reports – ExchangeDefender Network Operations

February 25, 2008

Problems with Intraday Reports

Filed under: Network Operations — admin @ 10:36 am

We have been informed that a number of customers have reported receiving 0’s in their intraday reports even though there was SPAM in the system at the time. We are still investigating what is causing the issue and expect to have the full restore to the intraday reports within 72 hours. In the meantime, we have suspended the intraday report generation as to eliminate the confusion from the user base.

Please remember that the primary way to check for SPAM is through the ExchangeDefender portal at https://admin.exchangedefender.com and for the customers that need a reliable, realtime reminder of the SPAM that is being kept from their mailbox we recommend the SPAM Monitor software designed to sit on the desktop and show alerts. We still consider email reports to be an important part of our offering but due to the their nature (spam digests of spam messages) we urge you to consider the more reliable, realtime alternatives.

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