Realtime e-mail business continuity

Not all Internet mail security suites are the same.

ExchangeDefender specializes in offering realtime failover and business continuity in addition to message hygene such as SPAM and virus filering and policy management. ExchangeDefender LiveArchive is the key component of the business continuity that is included with the product at no additional charge and features:

• Access to past 7 days of clean inbound email
• Preconfigured profile with users name and all email (SMTP) addresses
• Continuous delivery of email even while the target mail server is down
• Realtime delivery of all inbound and outbound mail

ExchangeDefender LiveArchive allows you to correspond with your customers securely from any web browser even if your Internet connection is down, even if your mail server is down, even if you have a corrupted mail profile. Just take your laptop or mobile phone to Starbucks or connect a wireless Internet card and your mail will be waiting for you at https://archive.exchangedefender.com

How does it work?

ExchangeDefender accepts Internet e-mail on your behalf and scans it for known threats such as SPAM, malware, viruses, trojans and so on. After the processing is complete and all the policies are satisfied, ExchangeDefender opens a connection to your server to deliver a message or if the connection fails it puts the message in a queue and keeps on trying until the connection is established and message delivered.

With LiveArchive enabled, ExchangeDefender makes a copy of the valid email and delivers it to a secure server in our data center. This secure server stores the message in your account and keeps it for a period of seven (7) days, allowing you to access your mail if you are for some reason unable to access your own mail server or that mail server is temporarily unable to connect to the Internet. Message delivery happens in realtime even if your own mail server may be offline, allowing you to collaborate directly from the archive server, read and respond to messages, knowing that the mail will eventually be delivered to your server but you experience 0 downtime. All you need is a secure web browser.

Frequently Asked Questions

What does ExchangeDefender LiveArchive cost?

ExchangeDefender LiveArchive is included free of charge with your ExchangeDefender subscription.

Will the mail still arrive to me?

Absolutely, ExchangeDefender does not "redirect" messages, it creates a copy. This assures all compliance requirements that all messages sent to your domain will arrive at your own mail server.

Will the mail still stream even if my Internet connection is down?

Absolutely, ExchangeDefender LiveArchive receives email in realtime regardless of the server availability. You can be down for days and nobody would know.

How is this different from ETRN/mailbagging/mail queueing?

ETRN and mailbagging (mail queueing) mechanisms store undeliverable messages in a temporary queue and retry delivery once your mail server comes up. ExchangeDefender provides this service by default and will queue your messages for delivery for seven (7) days with attempts to deliver every 15 minutes during the first hour of outage and every hour after that.

I don't like the webmail interface, can I have Microsoft Outlook Web Access?

Absolutely, ExchangeDefender LiveArchive has a flexible forwarding mechanism that can deliver your messages to one of our Linux or Microsoft Windows / Microsoft Exchange 2007 servers. However, additional charges apply for the licensing of those systems.

Do I need to maintain or manage the queue?

There is no maintenance or management involved, you just have to enable LiveArchive and you're set.

How is this different from ExchangeDefender Compliance Archiving and other Archiving solutions out there?

ExchangeDefender LiveArchive is meant for business continuity - allowing you to stay in business when your mail server goes down or Internet connection is disabled. Because of the frequency and scope of problems with mail servers that are frequently overloaded we decided to create the LiveArchive product that allows you to continue communicating with your customers even when the infrastructure cannot support it.

ExchangeDefender Compliance Archiving and other Archiving systems are designed for government and regulatory compliance purposes. Often, depending on the regulation, there is no way to respond to the message, no way to delete it or tamper with the message at all. It is there for accountability purposes. LiveArchive by comparison is a full blown standalone mail server for your organization that preserves your corporate identity.