admin.exchangedefender.com accepts three types of logins (Even though it says “email address”): Service provider login (SP Username), domain admin login (Domain name), and individual user login (Email address).

In the hierarchy of security, your top level (master) account is your Service Provider account, which can login to a domain as the domain admin account, or even login to a user account.

Service Provider Account

->Domain Administrator

     ->User Quarantine

Using the service provider credentials, an individual can create, modify, and delete any domain that is created under the service providers account..you will never give the SP credentials to a customer.

Using the domain admin credentials, an individual can manage users and settings for the domain that they’ve logged into. You can optionally give these credentials to a customer so they can manage their own site, but do remember that the domain admin account can log into any users quarantine.

Anytime an email address is entered at admin.exchangedefender.com it will always login to the users quarantine account.

Every time a new domain is created in ExchangeDefender, it gets added through a “Service Provider” account and associated to that SP account. During the addition of the domain, you will be asked to create an admin password for the domain (On step 4 of the client wizard); this password gets set as the domain admin password.

Example: Service provider TechSushi adds the domain techsushicomputers.com to ExchangeDefender and sets the admin password as SushiAdmin987 – Now a user can optionally login as either user@techsushicomputers.com to manage their personal quarantine or they can type in techsushicomputers.com with the password SushiAdmin987 and login to the Domain Admin account.