ExchangeDefender Help Center

September 29, 2011

Sharepoint Mapped Drive / WebDav Slow

Filed under: Sharepoint — Travis @ 6:55 pm

Users on Windows Vista or later with Internet Explorer 8 or later installed may notice performance delays when using Mapped Drives with Sharepoint. Partners should advise their customer of the following fix:

 

In Internet Explorer, open the Tools menu, then click Internet Options.

Select the Connections tab.

Click the LAN Settings button.

Uncheck the “Automatically detect settings” box.

 

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August 9, 2011

Can I synchronize items from SharePoint into Outlook?

Filed under: Outlook, Sharepoint — Travis @ 6:02 pm

SharePoint 2007 and 2010 allows users with Outlook 2007 or greater to automatically synchronize SharePoint items to the local Outlook instance. The synchronization between SharePoint and Outlook allows users to sync calendar items, contacts and document libraries. You can also synchronize other SharePoint objects like Tasks, Lists, and Surveys, but they will not be covered in this article.

 

Calendar:

To synchronize a SharePoint Calendar to Outlook, navigate to the Calendar in Internet Explorer and select the “Calendar Tools> Calendar” ribbon bar, then select Connect to Outlook.

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After you select Connect to Outlook, you will receive a warning from Internet Explorer about the synchronization request. Select Allow.

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After you tell Outlook to allow the Synchronization, you may have to authenticate against the SharePoint server.

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After you allow the Synchronization your Calendar items will be downloaded to your Calendar view or under the SharePoint List category in Outlook.

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Contacts:

To synchronize SharePoint Contacts to Outlook, navigate to the Contacts in Internet Explorer and select the “List Tools> List” ribbon bar, then select Connect to Outlook.

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After you select Connect to Outlook, you will receive a warning from Internet Explorer about the synchronization request. Select Allow.

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You will then receive a warning from Outlook about the synchronization request. Select Yes.

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After you tell Outlook to allow the Synchronization, you may have to authenticate against the SharePoint server.

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After you allow the Synchronization your contacts will be downloaded to your Contacts view or under the SharePoint List category in Outlook.

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Document Libraries

To synchronize SharePoint Document Libraries to Outlook, navigate to the library in Internet Explorer and select the “Library Tools> Library” ribbon bar, then select Connect to Outlook.

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After you select Connect to Outlook, you will receive a warning from Internet Explorer about the synchronization request. Select Allow.

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You will then receive a warning from Outlook about the synchronization request. Select Yes.

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After you tell Outlook to allow the Synchronization, you may have to authenticate against the SharePoint server.

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After you accept the Outlook Security warning, there will be a new Category of items in your “Folder List” labeled as “SharePoint Lists” – your document library items will be downloaded to the respective folder of the “Document Library” in SharePoint.

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May 11, 2011

Outlook 2010 says “Failed Activation”

Filed under: Hosted Exchange, Outlook — Travis @ 7:23 pm

Clients using our Hosted Exchange service with our VLK copy of Outlook 2010 installed may see a “Failed Activation” warning if their client machine detects a KMS in the network. If the client workstation discovers a KMS server, the client will attempt to activate Outlook against the KMS server.

To resolve, follow the below steps:

Open command prompt as administrator
Change directory to “$officeInstallPath\Office14” (cd “\Program Files\Microsoft Office\Office14″)
Type “cscript ospp.vbs /dstatus” and hit enter

If the above returns an error along the lines about “Unable to contact KMS”, then run the following command

“cscript /inpkey:XXXX-XXXX-XXXX-XXXX”  (Replacing XXX-XXXX-XXXX-XXXX with the license key provided through Service Manager”

If no warnings or errors are presented, you can then attempt to activate Outlook

“cscript /act”


July 29, 2010

My user is having an issue synchronizing their BlackBerry users

Filed under: BES — admin @ 9:05 pm

To force a resynchronization of the Blackberry contacts with the Exchange server:

1: Open up the address book
2: Select settings
3: Turn wireless reconciliation off, and after a few minutes turn it back on.

If the above process does not work you can optionally delete the Desktop[SYNC] service books and request that we resend them.  To do this:

1:  In the device options, click Advanced Options.
2:  Click Service Book
3:  Highlight a service book
4:  Press the Menu key
5:  Click Delete


July 27, 2010

My Windows OS won’t hold the Outlook authentication info!

Filed under: Outlook — admin @ 8:00 pm

We have seen multiple situations that involve Outlook continuously asking for authentication. This is an issue with Windows not holding the authentication correctly in some deployments. Whether you are running XP (user manager) or Windows Vista/7 (credential manager), you simply need to create a wildcard “key” for *.exchangedefender.com with the proper username and credentials.

To access the user manager/credential manager:

For Vista and XP you can just run “control userpasswords2″

For Windows 7:

To add a password to your Windows vault

  1. Open User Accounts by clicking the Start button Picture of the Start button, clicking Control Panel, clicking User Accounts and Family Safety (or clicking User Accounts, if you are connected to a network domain), and then clicking User Accounts.
  2. In the left pane, click Manage your credentials.
  3. Click Add a Windows credential.
  4. In the Internet or network address box, type the name of the computer on the network that you want to access. This can be the NetBIOS name (example: server1) or DNS name (example: server1.fabrikam.com.
  5. In the User name and Password boxes, type the user name and password that you use for that computer or website, and then click OK.

July 15, 2010

How do I enable encryption for a domain?

Filed under: Encryption, ExchangeDefender — admin @ 3:30 pm

This is the step by step procedure for enabling encryption:

1. Log in as a Service Provider to admin.exchangedefender.com.
2. Hover Mouse over Management, click on Domains.
3. Use the drop down menu, next to the desired domain, and select Change Configuration.
4. Set Encryption as “enabled.”
5. Once back at the domain listing you can now “Login as Administrator”.
6. Hover Mouse over Configuration, and select Encryption, now you can manage all of the settings.


July 8, 2010

Is there an SMTP server provided for Hosted Exchange mailboxes?

Filed under: Hosted Exchange — Travis @ 6:21 pm

There are times where a client needs to send mail from non-outlook sources and need to provide an SMTP server (Example, scanner that emails documents). For the most part, the SMTP server is the same as the Exchange IMAP / OWA server. You can use the below cheat sheet for the SMTP client settings

 

Server
Protocol Name
Protocol Port
Protocol Auth
scrooge.exchangedefender.com
SMTP
25 / 587(SSL)
SSL / Password
       
exchange.huey.exchangedefender.com
SMTP
25 / 587(SSL)
SSL / Password
       
exchange.europe.exchangedefender.com
SMTP
25 / 587(SSL)
SSL / Password
       
exchange.australia.exchangedefender.com
SMTP
25 / 587(SSL)
SSL / Password
       
hub.dewey.exchangedefender.com
SMTP
25 / 587(SSL)
SSL / Password
       
louiembox1.louie.exchangedefender.com
SMTP
587 (SSL)
SSL / Password
       
dellambox.della.exchangedefender.com
SMTP
587 (SSL)
SSL / Password
       
matildambox.matilda.exchangedefender.com
SMTP
587 (SSL)
SSL / Password
       
hub.rockerduck.exchangedefender.com
SMTP
587 (SSL)
SSL / Password

How do I connect to a Exchange mailbox using POP3 or IMAP4?

Filed under: Hosted Exchange — Travis @ 6:17 pm

There are times where a client needs to access an Exchange mailbox using POP3 or IMAP4. For the most part, the POP3 and IMAP4 server is the same as the Exchange IMAP / OWA server. You can use the below cheat sheet for the POP3/IMAP4 client settings

 

Server
Protocol Name
Protocol Port
Protocol Auth
scrooge.exchangedefender.com
POP3
110 / 995 (SSL)
SSL / Password
scrooge.exchangedefender.com
IMAP4
143 / 993 (SSL)
SSL / Password
       
exchange.huey.exchangedefender.com
POP3
110 / 995 (SSL)
SSL / Password
exchange.huey.exchangedefender.com
IMAP4
143 / 993 (SSL)
SSL / Password
       
exchange.europe.exchangedefender.com
POP3
110 / 995 (SSL)
SSL / Password
exchange.europe.exchangedefender.com
IMAP4
143 / 993 (SSL)
SSL / Password
       
exchange.australia.exchangedefender.com
POP3
110 / 995 (SSL)
SSL / Password
exchange.australia.exchangedefender.com
IMAP4
143 / 993 (SSL)
SSL / Password
       
exchange.dewey.exchangedefender.com
POP3
110 / 995 (SSL)
SSL / Password
exchange.dewey.exchangedefender.com
IMAP4
143 / 993 (SSL)
SSL / Password
       
cas.louie.exchangedefender.com
POP3
110 / 995 (SSL)
Password
cas.louie.exchangedefender.com
IMAP4
143 / 993 (SSL)
SSL / Password
       
cas.della.exchangedefender.com
POP3
110 / 995 (SSL)
Password
cas.della.exchangedefender.com
IMAP4
143 / 993 (SSL)
SSL /
       
cas.matilda.exchangedefender.com
POP3
110 / 995 (SSL)
Password
cas.matilda.exchangedefender.com
IMAP4
143 / 993 (SSL)
SSL /
       
cas.rockerduck.exchangedefender.com
POP3
110 / 995 (SSL)
Password
cas.rockerduck.exchangedefender.com
IMAP4
143 / 993 (SSL)
SSL /

July 1, 2010

Connect to Exchange 2007/2010 using Mac Mail

Filed under: Hosted Exchange — Travis @ 7:08 pm

Partners can now deploy Hosted Exchange for clients using Mac OSX v 10.6 or newer in a manner that is supported by Own Web Now. By using autodiscover, Mac clients can now automatically configure mail.app, iCal and the Address Book in a few short steps.

http://images.apple.com/macosx/exchange/docs/MacOSXSL_Exchange.pdf

Prerequisites:

Mac OSX v10.6 or greater

Autodiscover CNAME record in the clients domain name server for the primary domain

Login to the clients DNS control panel for their domain name (The domain name in their email address) and create a new record:

Type: CNAME
Hostname: autodiscover
Destination: autodiscover.servername.com

You will need to replace “servername” with the name of the Exchange server that the client is on:

Example: autodiscover.louie.exchangedefender.com ; autodiscover.dewey.exchangedefender.com; autodiscover.huey.exchangedefender.com; autodiscover.europe.exchangedefender.com; etc

After the DNS record is created, you must verify that the Mac client can discover the record by opening either a browser and going to http://autodiscover.clientdomain.com or by running an nslookup from terminal

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Once the DNS record is discoverable by the Mac, you can attempt to add the profile into mail.app needing only the user’s full name, email address, and password

 

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After filling in the required information, mail.app will automatically try to contact autodiscover.clientdomain.com and if discovered, mail.app will pull all the necessary server information

 

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"Message rejected as spam by Content Filtering"

Filed under: ExchangeDefender — admin @ 5:52 pm

My customer has reported that they were removed from an email list as the list server attempted delivery to them after switching to exchange defender and failed. The NDF message received said “Message rejected as spam by Content Filtering.”

Unfortunately the error is on the clients Exchange server and not ExchangeDefender. NDR messages received with the status code of ‘Message rejected as spam by Content Filtering’ get sent when the recipient MTA is running Exchange 2007 with Content Filtering enabled and deemed the message as “Spam.” The specific rejection the mailer received is an error produced by Exchange 2007 servers (Which all ED servers are *nix)The message was rejected by contact filtering and this means that Content Filtering (formally IMF) is still enabled (it is enabled by default) on the server and rejecting mail.

Solution: If you control the message recipient’s mail server and you are utilizing ExchangeDefender for the domain, then you can safely disable Content Filtering by running the following command from Exchange shell:

Set-ContentFilterConfig -SCLRejectEnabled:$false -SCLDeleteEnabled:$false -SCLQuarantineEnabled:$false -Enabled:$false

You may have to run restart-service msexchangetransport


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