Accountable To Users, Administrators & Service Providers

ExchangeDefender remains accountable to everyone that uses the system through:

• Daily reports come in through email containing past 24 hours of actionable quarantined junk mail..
• Intraday reports help remind the user of any mail that may have been caught throughout the day..
• Email reports provide statistics, keeping the user aware of the SPAM problem and policies in place..
• Full, realtime and secure access to all SPAM mail via the web interface..
• Monthly domain and MSP reporting indicating performance and bandwidth/productivity savings..
• Reporting integration with major PSA platforms in Shockey Monkey, Connectwise and Autotask..

Protection without accountability is worthless, which is why ExchangeDefender excels at reporting its activity at every administrative level. By reporting and interacting with users as well as administrators and partners the system learns and becomes more effective.

Realtime Web Reports And Analytics

ExchangeDefender provides in-depth reporting both online and on schedule. Your users, administrators as well as our partners and resellers can obtain rich realtime reports that can be searched, printed or imported into other reporting systems. Reporting is integral because it provides accountability of the system to its users and allows users themselves to address any problems without involving helpdesk or administrative staff, improving productivity and reducing costs. Likewise, business reports generated at the end of the month provide business key performance indicators that show you the true value of ExchangeDefender.

ExchangeDefender web portals are realtime and are the preferred way of interacting with the system.

Convenient Daily & Intraday Email Quarantine Reports

One of the most popular ExchangeDefender features are the email reports. Generated at a schedule you set, daily and intraday reports contain a list of messages (senders, subjects) that ExchangeDefender considered as likely or certain SPAM. Users have the ability to instantly release messages or trust the senders (add to whitelist) just by clicking on a link.

ExchangeDefender provides the facility to disable reports completely, enable daily reports or enable daily and intraday reports. Daily reports include past 24 hours of quarantined mail, intraday reports include the SPAM that was quarantined since the daily report was generated.

Finally, both daily and intraday reports include a secure link to the ExchangeDefender administrative portal where users can manage all aspects of the ExchangeDefender configuration. All dates and times are displayed in the users home time zone, all messages are searchable and policies can be defined on a granular enough basis to apply to a single email address.

PSA Integration And Rich Business Data Key Performance Indicators

ExchangeDefender reports are very rich but for added convenience we also integrate with major PSA platforms such as Shockey Monkey, Connectwise and Autotask so that the major statistical breakdowns can be included in the clients executive reports. Furthermore, ExchangeDefender executive reports show detailed performance indicators such as the number of messages processed, number of hours saved, bandwidth savings and so on.