ExchangeDefender LiveArchive FAQ's
Below are some frequently asked questions that we have compiled from our partners about our ExchangeDefender LiveArchive offering. We hope that these questions will assist you with any issues surrounding ExchangeDefender LiveArchive. If you still have questions after reading through the FAQ's, please feel free to open up a support request within our Support Portal.
How do I access ExchangeDefender LiveArchive?
- ExchangeDefender LiveArchive is available at https://livearchive.exchangedefender.com.
- It is a secure, redundant, enterprise-grade Exchange 2007 network.
Can I use ExchangeDefender LiveArchive with Outlook, Windows Mobile Phone or other software during outages?
- Unfortunately, due to strict licensing requirements from Microsoft, we are not allowed to permit direct communication with the mailbox database. Only OWA can be used to access LiveArchive mailboxes.
- LiveArchive is designed to be a business continuity solution while your server is offline or you are experiencing technical problems. Full-time use of LiveArchive as a communications platform is not permitted.
I can't see a full year of archived messages in ExchangeDefender LiveArchive.
- ExchangeDefender LiveArchive product was launched in the fall of 2008. You will only be able to see messages delivered to LiveArchive since then.
Is it possible to redeliver messages from LiveArchive?
- Unfortunately, no. However, your messages are available in ExchangeDefender LiveArchive for 1 year.
- ExchangeDefender LiveArchive has these restrictions in place to limit users from using it as an Exchange Hosting service. It is meant for business continuity only.
Is it possible to forward my own LiveArchive messages to myself?
- Unfortunately, no. However, you can forward the message to another external address not protected by ExchangeDefender. You can also relay it to the IP address (ex: email@example.com) if your email administrator has added your IP address to your recipient's policies. This, however, is a hack and not recommended, as it bypasses the original design and intended use for LiveArchive.